Uber Customer Service Issues

I accidentally left my phone in an Uber cab in Fort Lauderdale, FL on Monday, the 29th. The driver said she would return it when I got back from my cruise. However, when I contacted her upon my return at the Miami cruise ship terminal, she claimed she couldn't find me and had other errands to run. After waiting for three hours at the ride-sharing station, I tried contacting her again, and she said she would give my phone to a friend flying back to my city. Sadly, the driver never provided the information, and my friend couldn't retrieve the phone. I really need my phone back.

Good morning, Karina, Thank you for your response. I understand that receiving the initial notice was a warning to correct any inappropriate behavior, which I did after the first notice. There was no inappropriate action between the initial and final notices. I acknowledge that Uber aims to be fair to everyone, and my misunderstanding stemmed from a lack of proper education. I do not wish to inconvenience Uber, but I would appreciate clarification if any actions were deemed inappropriate in the timeframe between the notices. My decision to not jeopardize my account is influenced by investing $65,[redacted] in a new car for better service, and supporting my retired parents. Losing airport access would significantly impact my weekly earnings and the well-being of my family. I sincerely regret any breach of trust and acknowledge my human fallibility. I am committed to improving and providing excellent service as an Uber driver. I apologize to both Uber and you, Karina, for any concerns caused. I remain dedicated to enhancing my service quality and becoming a better driver each day. Thank you and have a great day.

To Whom It May Concern, I wanted to share the terrifying experience my 19-year-old cousin had with an Uber driver in Boston last Saturday. She was in a situation where she had to escape by jumping out of a moving vehicle into oncoming traffic to avoid being taken by the driver. The driver, known as Edward, told her he was taking her to his home. Despite the incident being under police investigation, Uber has not suspended the driver. I have two primary concerns: 1. Who is this driver, and how can I ensure that I or someone I know won't end up in a similar situation? The incident occurred during the day, not at night, and I believe it's crucial to have access to the driver's information for safety reasons. 2. What steps will Uber take to enhance rider safety in the future? It is essential for the company to take action, such as suspending the driver or notifying riders of the ongoing investigation to prevent such incidents from occurring on Uber's platform. Thank you, Corey

Today, I used Uber to drop off my granddaughter at school. I was taken to [redacted] Plum Street, Pinole, CA at 3:00 by Josue in a white Toyota, but I didn't catch the plate number. Unfortunately, I realized my cell phone was missing when I needed to call another Uber back from [redacted] Kelvin Road, El Sobrante. I tried calling it multiple times, but it only rang and was off the last time. I am unable to contact the driver without my phone. The latest trip on my account shows as trip X4wxs for $7.82. I'm trying to reach out to the driver, Josue, who can contact me at [redacted] or [redacted]. Please leave a message or text [redacted] to help me retrieve my phone. Thank you, Theresa.

I have been encountering difficulties setting up my Uber Eats driving account due to challenges with uploading my vehicle insurance. Despite trying three times, I have been unsuccessful. Initially, I mistakenly uploaded an expired insurance card, followed by submitting the correct insurance card where my name was deemed missing. Even though my parents' names are on the insurance, I am a covered driver on the policy. Subsequently, I provided a document affirming my inclusion on the policy, but encountered trouble as it lacked vehicle details. This issue is increasingly frustrating, and I urgently require assistance to rectify it promptly.

I used Uber today, November 5th, [redacted], to pick up my granddaughter. My drop-off location was St. Joseph School at [redacted] Plum St in Pinole around 3 pm. Unfortunately, I lost my cell phone in the Uber driven by Josue. I don't have Uber's contact number, and I've been unable to reach them. Josue drove a white Toyota with trip number X4wxs in San Francisco. Please have him contact me at [redacted] or [redacted]. Alternatively, he can leave a message for me. He picked me up from my home in El Sobrante. I've tried calling my phone, but it's currently off. If Josue could reach out to me, I'd appreciate it. Thank you, Theresa.

On November 2nd, I took an Uber from [redacted] W. 26th Street, Bayonne, New Jersey to [redacted] Jersey Garden Boulevard, Elizabeth, NJ. I am a frequent user of this route and typically pay around $80, sometimes a few dollars more or less. However, on this particular day, my upfront charge was about $8. After reviewing my Uber rides a few days later, I noticed I had been charged $45, which is not what I expected based on my previous trips to the same location. I also paid around $8 on the way back. This discrepancy in pricing has left me feeling disappointed and betrayed, especially considering my long history of using Uber without experiencing such issues before. I hope this can be rectified promptly as I am now hesitant to trust Uber with my credit card information moving forward. Sincerely, William F.

I was a former Uber rider and appreciated the convenience of my account. However, I need assistance as I've been unable to use my account since fraudulent activity occurred. Despite reporting it to Uber and my bank, my account was closed and then reopened without allowing me to add my payment option. I've been trying to reach a live customer representative without success. The lack of response has been frustrating, and I'm unable to use my account due to the unresolved issue. I hope to get help soon.

As a frequent Uber user with a high customer rating of 4.91, my recent experience was frustrating. I was charged $5.65 for a cancellation that was not my fault. The app mistakenly sent the driver to the wrong location, even though I always request pick-ups from the same spot. When I tried to correct the address, I encountered an error message stating it was out of my area. I promptly contacted the driver to inform him of the correct location, but the system glitch prevented the update. Despite the driver acknowledging the issue and heading towards my unchanged location, he abruptly cancelled the trip. It was later explained that the cancellation was beyond his control due to a technical glitch. Given that this was a technical error on Uber's part, I believe the cancellation fee should be refunded. I kindly request a refund.

We waited for over 40 minutes in the cold at US Bank Arena in Indianapolis for an Uber driver who was unfamiliar with the pick-up location and ended up canceling the trip. After another driver was requested, a security person assisted in inputting the information for the driver who also had trouble finding the pick-up. We eventually walked to a restaurant to be picked up, resulting in further delays as the driver had to stop twice to locate our hotel. The first driver was Jaime, and the second was Bailey. In contrast, Lyft drivers had no issues picking us up. We were then significantly overcharged for this chaotic experience, causing unnecessary stress particularly as my husband and I are elderly. This situation was extremely frustrating and unacceptable. I kindly request that this matter be rectified promptly as I wish to continue using your service. Your attention to this matter is greatly appreciated.

I encountered an issue with two Uber drivers in Paris while traveling with my 27 lb medical alert dog. The first driver refused to allow my dog in the car and was unpleasant, cancelling the ride and charging me a cancellation fee. The second driver, despite me mentioning the dog in the notes, was also rude and unhelpful, resulting in another fee and me being stranded as my phone had died. I normally use Uber in the US without any problems with my service dog and have recommended the service to others. The treatment I received in Paris was unexpected and unacceptable as Parisians typically love dogs. I kindly request the removal of the cancellation charges as they were not justified on my end. Following these experiences, I will no longer be using Uber in France, opting for taxis instead based on the driver's advice. Best regards, K. R.

I used your service yesterday and I am concerned about the pending charges on my credit card. There are multiple charges including two for $1.00, one for $2.00, $11.68, and $13.20. The trip was from [redacted] N. Saint Louis Ave to [redacted] N. Western Ave in Chicago, Illinois, arranged by Scott Gasparas. I, Nick Glaser, paid for the fare and took the ride. I find these charges excessive and would like a refund. If this is not resolved satisfactorily, I will have to consider sharing my experience on social media platforms like Facebook. I value my hard-earned money and do not expect to be taken advantage of. Thank you for looking into this matter. Nick Glaser.

I am struggling to find a way to contact Uber for assistance. When I access the Uber app, I am signed in, but the "Help" section only shows information about my last trip and does not allow me to submit a help request through the app. Online, Uber Help does not let me sign in with the password saved by Google for my Uber account, leaving me unsure if the passwords match. As a result, I am unable to get personalized help through the Uber Help webpage. I need to send an email to Uber to arrange a future trip for November 12th, which involves picking up 2 people and a chair at specific locations. I require a vehicle large enough to transport the chair comfortably. How can I pre-arrange this trip with Uber for Monday, November 12th?

I reside in Arizona and recently discovered that my Amex information was used fraudulently in New Jersey for a ride between Atlantic City and New York, totaling over $[redacted]. Despite living in AZ and never having been to NJ or NY, these unauthorized charges were made. I have provided all the details including the rider's name, driver's car make, model, and name to Amex. Due to this incident, I am unable to use Uber in AZ until the $[redacted]+ charge is resolved. I have been unsuccessful in contacting anyone to rectify this issue, and I find it unfair that I am being held responsible for a fraudulent transaction through your app. If this matter is not addressed promptly, I will be forced to share my negative experience on social media to shed light on Uber's lack of support for victims of fraud.

I encountered two charges for cancelling pick-ups with the same driver at Otopeni Airport in Bucharest, Romania. The UBER website indicated the pick-up location as the first floor, but the driver mistakenly went to the downstairs departures area twice. Due to our heavy luggage, my daughter and I were unable to go there. Consequently, I disputed the two cancellation fees (Oct 19/20, [redacted]) with Gheorge, but realized later that the error was not on his part. I would like to retract the dispute and allow him to receive the two consecutive 10 RONB fees. I want to ensure the driver is not penalized for this misunderstanding. The driver provided good service, and my concern is with the discrepancy between the website information and the local Uber driver practice in Bucharest. Thank you for your understanding and cooperation in this matter.

On November 7th, [redacted], at 4:30 PM, one of your Uber drivers was speeding at around 50 mph in a 25 mph speed zone in our neighborhood. They also ran a stop sign without slowing down, nearly causing a collision as I was making a right turn. I had to brake suddenly to avoid a disastrous accident. After the turn, I tried to signal the driver, in a Toyota Prius with license plate 7KNX848, to pull over, but they refused. I followed and reported the incident to the Torrance and Palos Verdes police departments since the driver was heading in that direction. This driver's behavior was extremely dangerous, and my wife and I, as frequent Uber users, find his actions concerning. Best, John R.

I have encountered an issue with UberEats and Uber regarding a $2 bank charge problem. I took a trip for $7.19 on October 22 and later added a $2 tip. Due to a hacked credit card, the payment did not go through. Despite having three other active cards on my Uber account, they have been unable to charge the $2 to any of them, specifically the one ending in [redacted]. Uber Support has been unresponsive for two weeks, attributing it to an ongoing engineering issue. I am frustrated with this situation and seeking assistance. Thank you for any help.

On October 3rd, I booked an Uber ride and it was assigned to Zubair driving a Toyota Camry Y79GFA. However, Shanice in a Honda Civic KBS7828 picked me up, mentioning she was closer to the pick-up point and had received my ride request. I ended up riding with Shanice to the train station and never saw Zubair or his car. Surprisingly, I noticed a $5 charge on my card for a ride with Zubair, which is incorrect. Could you kindly assist in refunding this charge promptly from my expenses? It seems like an issue that needs resolving between the drivers or within the Uber system. Your immediate help is greatly appreciated. Thank you for looking into this matter. - Regards, N.G.

I was erroneously charged for trips within the USA when I am currently located in Australia. Despite attempting to dispute these charges through the app with no success, I have taken the precaution of cancelling the associated credit card to prevent further charges. Once the refund is processed, I plan to delete my Uber account entirely. My search for an appropriate customer service number has been frustrating, as I have only found contacts for drivers rather than resolving customer issues. This lack of direct communication channels has been disappointing. My bank has given Uber 24 hours to address and resolve this issue; otherwise, they will initiate a chargeback for all Uber transactions on my card. While traditional taxi services have their drawbacks, at least they have more reliable points of contact for customer service inquiries.

I was mistakenly charged for trips across the street in Illinois, USA, despite being in Australia. I have tried disputing these charges through the app with no success. To prevent further charges, I have canceled my credit card and plan to delete my Uber account once the refund is issued. Unfortunately, finding a customer service number has been challenging as they seem to only assist with driver issues. This lack of direct contact information is frustrating. My bank has given Uber a 24-hour window to resolve this before they proceed with a chargeback on all Uber transactions. I am eager to know when the refund will be completed. Additionally, I urge Uber to enhance security measures by implementing Two Factor authentication, especially since it involves sensitive credit card information. The current lack of security is concerning and could lead to potential legal issues.