I am writing pertaining to my Uber and UberEats account. I can not remember my password...

GetHuman-drawsmal's customer service issue with Uber from October 2018

15 views | 17699 similar | 0 following
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-drawsmal will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-drawsmal can let us know if they help or not.
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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-drawsmal's own words
I am writing pertaining to my Uber and UberEats account. I can not remember my password and I have had numerous failed attempts to reset my password, each time I am sent a broken link to validate my email address and thus my complaint isn't sent. Here's what I wrote to the customer service team:**I tried to reset my password yesterday and the password reset link I was sent did not work. I received * emails from customer service, both contained broken links to reset my password, after which the customer service dept. Simply stopped responding to my emails. This morning I sent another customer request complaint pertaining to my password, and the email I was sent to confirm my email address in order to validate my complaint contained a broken link, therefore my complaint was not sent. This happened two more times, both times I was unable to validate my email address due to the link being inactive. I am livid. This is inconvenient and tedious, particularly because there is no way to access customer service directly via phone or chat. I expect I will be sent another non-functioning link to reset my password, after which I will be ignored. I am a good customer of Uber and I resent being put through these endless hoops to do something as simple as resetting my password.

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Customer service issue
Reported by GetHuman-drawsmal
Oct 8th, 2018 - 4 years ago
Seen by 15 customers so far
Similar issue to 17699 others
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GetHuman-drawsmal started working on this issue
Oct 8th, 2018 3:22pm
GetHuman-drawsmal indicated the issue is not fixed yet.
Oct 8th, 2018 3:23pm

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