Uber Customer Service Issues

Hello, I have an interesting story to share but require assistance. Commuting 30 miles to work as a visually impaired individual, I rely on Uber for transportation. Despite my distance from work and inability to drive, Uber has consistently offered me excellent service, granting me the freedom to maintain my job as a teacher for visually impaired students. Seeking alternative transportation solutions due to impractical public transit options, I am curious if Uber offers flat rates for frequent rides. Taking 19 trips for work this month alone, I have extensively researched various alternatives. Your insight on this matter would be greatly appreciated. Thank you for your help.

On September 19, [redacted], I scheduled a ride for my friend to be picked up on September 20, [redacted], between 9:30 a.m. and 9:40 a.m. at [redacted] N 7th Street, Allentown, PA, going to [redacted] N 17th Street, Allentown, PA. The driver, Katherine, in a Dodge Avenger with plate number JWP7793, called me at 9:37 a.m. unable to locate my friend. Despite being early outside, Katherine briefly stopped with a passenger in the front seat, then left with the passenger saying Uber couldn't take more than 1 person. Her trip details show a different pickup and drop off location. I need a refund of $7.50 as there was no trip taken. I had to book another Uber with driver Jessica in a Mazda3 (KJB4156) who arrived at 9:43 a.m. I've complained about this issue and received an apology. I just want the trip details for both Katherine and Jessica reviewed.

While traveling abroad and using Uber, I encountered significant challenges due to a lack of cellular data, resulting in four canceled trips and a charge of 5 euros (6.04 US dollars). Moreover, during one particularly confusing incident, I was left waiting for 57 minutes for a ride I had requested, causing me to miss my appointment. Despite my attempts to seek a refund from Uber for these European mishaps since returning to the United States, I have been unsuccessful due to the absence of customer service professionals to assist me. As a customer who values exceptional customer service, I am hopeful that this issue will be addressed promptly.

Today I, Debabrata Roy, booked a vehicle at around 9:25 p.m. from Saltlake Stadium to Paikpara. The driver inquired about my pickup location to which I responded, but when he asked for my drop-off address, I chose not to disclose it. After waiting for 20 minutes, The driver canceled the booking. The service then assigned me another driver who was also late by more than 15 minutes. Unfortunately, this driver also canceled the booking, and when I tried to contact him, he did not answer the phone. I had to cancel the subsequent vehicle as it indicated a 24-minute wait time, followed by an increase in fare during my next attempt. I am disappointed as a loyal customer to have encountered such unnecessary trouble for me and my family. I kindly request appropriate actions to be taken.

This morning, I requested an Uber. I received the notification to wait at the designated meeting point but didn't see the driver. Despite trying to call, I couldn't reach them. After waiting, the ride was canceled without contact. I believe the driver might have parked elsewhere. It's frustrating as some drivers find my location easily while others struggle. I request a refund for the cancellation fee. There seems to be a discrepancy in driver approach which affects customers unfairly. I suggest drivers should proactively call customers for better coordination, leading to fewer cancellations. I hope Uber will consider my request. Thank you.

Hello, I am inquiring about my onboarding status with Uber. I submitted my application nearly 2 months ago and despite contacting support multiple times, I have yet to receive a clear update. Initially, I was told to expect a response within 5-7 days, which did not happen. After following up recently, I was informed that my account is undergoing a standard security check and I should hear back within 24 to 48 hours, but again, no response was provided. I am uncertain why there is a lack of consistency in communication and why Uber appears to expect excellence from drivers without reciprocating adequate support in return. This experience has left me apprehensive about continuing with the onboarding process and the overall professionalism of Uber. I hope to receive a prompt and definitive resolution soon.

Hello, my name is Richard Wilson. I noticed several unauthorized charges on my online banking account yesterday. I want to address this directly with your company instead of involving my bank, which would reimburse these charges. Specifically, I am seeking refunds for a $5 charge for a trip, a $1.44 charge, a $31.86 unauthorized charge, and a $0.72 charge. There was also a $19 charge for my return trip that is accurate. Please confirm the refunds for the fraudulent charges, as I will escalate this issue to my bank if I do not receive a response. Thank you.

A group of five individuals used Uber for a local trip on Saturday, September 29, [redacted]. The Uber was arranged by Carlos Perez at [redacted] My brother, who has a disability, inadvertently sat in a spill at a bowling alley, making his pants wet. The Uber driver wrongly accused him of urinating in the seat, which is impossible due to his medical condition. He wears leak-proof diapers and cannot urinate without assistance. Despite our efforts to explain, the driver did not understand and spoke another language. We were charged $[redacted] for cleaning. We request a full refund or a reasonable cleaning fee adjustment as the mess was not urine but water or beer from the wet chair. Given my brother's disabilities, we hope for your understanding. You can contact me at [redacted] or Carlos Perez at [redacted]. Any help would be greatly appreciated as we hope to resolve this without legal involvement. Thank you for your consideration.

I took an Uber from west 25th Street in NYC to [redacted] east 63rd Street in NYC. The first driver never showed up, but the second driver got us there smoothly. Unfortunately, I was incorrectly charged $5.00 for the first non-existent trip. Similarly, in September, I tried to go from the railroad station in Springfield, MA, to Stanford, CT. Once again, the first driver didn't show, but I was billed for the trip anyway. The second driver successfully took us to our destination in Stanford, CT. The first driver overcharged compared to the correct fare from the second driver. I informed Amex not to pay for the first bill. - Stephen F.

I recently took an Uber from Luxor Hotel on 9/29, which was my first ride. I was informed that the first ride is free up to $20, but I could only find one for $15 using the code HITTHEROAD. The passenger I picked up mentioned I had entered the wrong airport for the destination and asked me to change it to McCarran Airport in Las Vegas. Despite my efforts, the app kept showing the wrong airport. The passenger then advised me to cancel the trip and rate her a 5-star review. During the short trip around the hotel, I noticed I was charged $8.29 and $5.15, totaling $13.44. The previous day, when trying to book an Uber using HITTHEROAD, it showed no cars available. This was my first Uber experience, and unfortunately, it was not a pleasant one. I feel confused as to why I was charged $13.44 when the trip did not actually take place. Subsequently, I had difficulty with another Uber trip from Luxor Hotel, where the driver stated the address showed incorrectly. Even though that ride never happened, I was billed once again.

I am trying to submit my information to become an Uber Eats driver. However, I am encountering an issue with the pictures of my vehicle insurance being blurry when taken from my phone. I attempted taking the picture with another phone and texting it to mine, but I keep receiving a message saying it needs attention or that they don't monitor responses from that number. I have taken over 20 pictures and even attempted sending a video, but it says it's too large to send. Is there an office in Phoenix where I can drop off the documents? My profile and driver's license are active, but the vehicle insurance isn't going through. Please advise, thank you.

Last night, I took an Uber ride under my friend's account, but the driver was not the one expected. The driver picked up another passenger and claimed we didn't pay, although we had. He unexpectedly stopped in a dangerous neighborhood, demanding cash and asking us to get out. Feeling threatened, we left the car. In the confusion, I left my phone behind. The driver refused to return it when contacted, turning off the phone and keeping it. I'm worried for my safety and property. Despite filing a police report, I've had no luck reaching Uber for assistance.

Yesterday, my family and I visited downtown Chicago, Illinois. We called an Uber to pick us up, and although we had trouble locating the driver, we eventually met him two blocks away from Ogilvie Transportation as he had suggested. Despite the inconvenience of walking with a baby, stroller, and diaper bag, we made it to the car. The driver took us to Shedd Aquarium for a quoted price of $16, but due to heavy traffic from a Bears game, we ended up walking the final stretch. We tipped the driver $10, only to realize once home that he had overcharged us. My son also took an Uber from Ogilvy to the aquarium, paid the correct fare of $16, while we were overcharged. This experience has left me seeking a full refund as a first-time Uber user.

I attempted to request an Uber in Orlando on 10/1/18 at 19:51. When I tried to update my expired Amex card before confirming the ride, the Uber app froze on the card update screen. Pressing "Save" did not work, and I was unable to exit the screen, leaving the app completely unresponsive. I could not proceed with the ride as I never confirmed it. I had to resort to taking a taxi back to the hotel. The driver named Raul called me, but I don't think he fully understood the situation as his English was limited. Despite not being able to take the ride due to a technical issue with the app, I was still charged a cancellation fee. I am requesting not only a credit for a future trip but also a refund back to my Amex card since it is a business credit card that cannot be reimbursed with a credit.

Yesterday, as I left LaGuardia Airport in New York in an Uber heading to PepsiCo Headquarters in White Plains, NY, we experienced a breakdown on a busy Interstate highway near the airport. The Uber was stuck in the left lane without a shoulder, with traffic zooming by. Despite being told to stay in the car, I decided to walk back and redirect traffic for 20 to 30 minutes until help arrived. Another Uber driver eventually took me to my destination after some delay. This experience was incredibly distressing, and I'm finding it hard to focus on work. I fear for the safety of others on that road and feel deeply traumatized by the near misses I encountered. I hope to have this incident addressed promptly.

I submitted a "test ride request" and tried to cancel it right away but was unable to locate an option on the app to do so. After contacting the driver, they asked me to cancel it, even though I explained my unsuccessful attempts to cancel. I needed to ensure that my daughter, who has disabilities, could request a ride when my wife and I were away. This incident happened on Sept. 11, [redacted], at 6:28 am. We were charged $5 for the cancelled ride, which seems unfair as we tried to cancel immediately after the request, within seconds. Although your online system showed no charge, our credit card statement reflects a $5 fee. Could you please consider refunding this charge? We are loyal customers, and I have also driven for Uber in the past. Thank you, Jim F.

Uber mistakenly allowed my 16-year-old son to create an account, which he used to leave school. I have contacted Uber support to cancel his account, but they have been unhelpful, claiming they are "looking into it." It has been more than two weeks, and all I want is for them to deactivate his account. They refuse, citing their "Privacy Policy," though allowing a minor to have an account goes against their "Terms and Conditions." This situation led to my son being put in danger when Uber transported him from his school to a bus station over an hour away. Lyft promptly canceled his account without any issues. Uber needs to take responsibility and cancel his account immediately.

Upon initial display, the price reflected was $12.67; however, upon billing, a "waiting fee" was added, resulting in a total charge of $12.70. I am not overly concerned about the few cents difference but wish to address this as a matter of principle. As a long-time satisfied customer, I would like to maintain this positive relationship. The driver did not wait for me, as I was already heading out of the building when the vehicle arrived. If there is a charge for waiting while the customer walks to the car, I understand, but in this case, he did not wait even 60 seconds. While I hope this issue is resolved, I will now scrutinize my charges more carefully. I trust there will be no more discrepancies in the future. I prefer not to uninstall the app. Thank you for your attention to this matter.

I noticed a discrepancy in the trip details between the regular web and mobile apps. On 9/29, I reported the issue but have not received a response yet. Here are the specifics displayed on my mobile app: Pick-up time: 1) 7:52 am Eastern Time 2) 8:15 am Eastern Time Driver's name: 1) Darrell 2) James Pick-up addresses: 1) [redacted] Crestline Pkwy, Atlanta, GA 2) [redacted] Old Hammond Chase, Sandy Springs, GA Fares: 1) $6.12 2) $20.24 I initially booked a trip from [redacted] Crestline Pkwy, Atlanta, GA, to [redacted] Peachtree St., Atlanta, GA. However, the driver Darrell took me to Colquitt Rd NE, Sandy Springs, GA, with a fare of $6.12. Realizing the error, I booked another trip immediately from the same spot to my destination. The second driver, James, picked me up from [redacted] Old Hammond Chase, Sandy Springs, GA, and dropped me off at [redacted] Peachtree St., Atlanta, GA, near my intended location, for $20.24.

Hello, I recently took an Uber ride from Playa Vista to LAX at 2:30. The driver, Mercy (Mercedes), was scheduled to pick me up but did not arrive even after 20 minutes. She canceled the trip after I called her, making me late for my flight. I had to use Lyft instead. Unfortunately, this driver does not show up on my trips for me to leave feedback or file a complaint. This behavior is very disappointing as it is not characteristic of the usual Uber service I receive. I trust that Uber will address this matter appropriately to uphold their values. I hope for a resolution and to avoid such situations in the future. Thank you, A. Lim