Uber Customer Service Issues

I was recently charged a cleaning fee for an Uber ride I took two weeks ago. I do not believe I should have been charged this fee as your policy states that a $[redacted] fee applies for interior spills, whereas I vomited on the exterior of the car, which should only warrant a $40 charge. I am willing to pay the correct amount, but I request a refund of the $[redacted] charge that was applied almost two weeks after the incident. It is confusing to me why the charge was delayed for so long. I have attempted to address this through the app but have not received a response yet. I am hopeful for a prompt resolution. Thank you.

Good afternoon, I live in Fort Lauderdale, Florida. I have noticed an issue with my Uber rides where the drivers don't speak English and sometimes they are not the ones shown in the app. Today, I had a frustrating experience with a non-English-speaking driver who couldn't find my address. Despite my efforts to explain, she insisted on following the app, leading to a cancellation. Unfortunately, this resulted in multiple charges for cancellations and new drivers. This language barrier is causing difficulties and frustration for me, impacting my Uber experience. I am considering switching to Lyft due to this ongoing problem. I am seeking a refund for these cancellations and have included my email for further communication.

Today, October 4th, [redacted], was my fourth time riding with Uber and it was a horrible experience. As a handicapped individual who walks with a cane, I faced challenges getting a ride to USC Credit Union Spokane. The first driver, Felipe, kept extending his arrival time from 15 to 28 minutes and claimed he didn't have the Uber app, yet I could see his location on the app in California. After canceling, he tried to charge me a cancellation fee. The next driver, who I only know as D.A.D.I.E., canceled after I mentioned being a black lady with a cane waiting in the parking lot. It seems he didn't want to pick up black passengers. Finally, after an hour's wait, a kind college student driver helped me reach my destination, and I gave him a five-star rating. Despite facing challenges with subsequent drivers canceling on me, I managed to find a pleasant Uber driver who safely took me home, and I appreciated his service.

On October 24th, I booked an Uber at 4:35 a.m from IIM Eldeco City to Badshahnagar Railway Station for a train scheduled at 5:30 a.m. My initial driver was Tej, who transferred my trip to another driver after 15 minutes. The second driver then passed it on to another driver. With time running out at 5:10 a.m, I asked for the trip to be canceled but was met with rude behavior. Eventually, a fourth driver, Ravi, was assigned, but by then, I had to find alternate transport and missed my train. The last driver, Ravi, was en route when I no longer needed the ride. I had to request cancellation. The first three drivers' actions caused me to miss an important meeting. I am urging for appropriate action and compensation from Uber for the inconvenience caused. If not resolved, I will consider legal action. Thank you, Advocate Poonam Singh

I left my work phone in an Uber vehicle. Despite following the appropriate steps and contacting help.uber.com, I only received a response after 24 hours informing me that the driver has my phone with a provided contact number. However, the driver hasn't attempted to reach out to me, and my calls go straight to a voicemail stating they are not available. Since this is my work phone, it is crucial for me to retrieve it as I am at risk of losing my job without it to fulfill my daily work responsibilities. I would appreciate it if Uber had a customer service number for direct assistance. They could facilitate communication with the driver or instruct the driver to drop off the phone at a specific hub, informing me of where to collect it.

I recently applied to be an Uber driver. After submitting a picture of my most recent license, I was informed via email that they couldn't verify my driving history due to its new issuance. I subsequently provided a picture of my previous license, which poses a new challenge as it displays my maiden last name. The concern arises as I am uncertain if my background check and driving history confirmation are being processed effectively. Today, I received another email requesting a picture of my previous license, which still shows my maiden name. I desire clarity on my eligibility as an Uber driver and seek assurance regarding the acceptance of the license I submitted. Kindly address this matter swiftly and confirm your awareness of the situation. Thank you.

I would like a refund promptly. I was not picked up at the agreed location despite waiting for an extended period. I experienced extremely poor service from Uber. As a pregnant individual, I waited in cold weather at the pickup point for over 20 minutes, only for the driver to ignore me and drive off, yet Uber still charged me. This disappointing experience led me to have to use a different transportation service to get home. I will be switching to using Lyft. I demand an immediate refund as your app failed to acknowledge that I was still waiting at the pickup point and mistakenly initiated the fare. Uber's lack of a straightforward way to address issues like this adds to my frustration with the service. This entire experience has left me thoroughly dissatisfied with the level of service provided by Uber.

I recently booked an Uber ride for a trip to the grocery store. To my delight, I noticed a $10 discount at the time of booking. Despite providing clear instructions, the driver had difficulty finding my townhouse in the complex, prompting me to walk and meet her at the end of the street. Although she was friendly, I had to assist her with directions. The shock came when I received the receipt and saw a wait time charge, which seemed unfair as she was the one who was lost, not me. I have used Uber multiple times without encountering this charge before, and I believe it was unnecessary given the circumstances. My main purpose in sharing this experience is to highlight what I perceive as an unfair practice rather than seek a refund.

My initial Uber experience wasn't ideal. I want a decision-maker to be aware of what happened. On Sept. 16, I used the Uber app for the first time to schedule a Volkswagen Jetta, plate number SBO303, to pick me up at my house for a short 4-mile ride. Despite appearing to go smoothly, after a 15-minute wait (supposed to be 8 minutes), the app suddenly indicated my ride was cancelled. As I was in the midst of requesting another ride when my neighbors offered to drive me. Surprisingly, I received a call from the Jetta driver waiting at my house, questioning my whereabouts. Concurrently, a second ride, a Lincoln Town Car, plate BDU7272, was dispatched without any notification. Uber billed me for both cancelled rides, yet I did not cancel them. Uber agreed, via the app as customer service is non-existent, to credit my account. However, the actual deduction from my debit account was $20.88, not the stated $10.67. This discrepancy is unfair as I was charged for services not received. While I might consider this a learning experience, it is unjust for Uber to withhold my funds for services unrendered. If I unintentionally erred, I apologize, but penalizing a new user for obeying the app's directives is unreasonable. I kindly request a credit to my debit account or a mailed check for the $20.88 overcharge, as I have given up on using the credit in my Uber account. Thank you for your attention. Best, Christine

We booked an UberPool to pick us up at our hotel, but encountered problems from the start. The driver asked us to go to a CVS two blocks away via messages, which were unclear and he did not address our questions. After searching for him for 10 minutes, he picked up another rider and left without us. The ride was charged despite us never getting in the vehicle. When we tried to cancel for a refund due to non-service, it didn't go through. The app is supposed to have a blue button for customer service on the help screen, but we couldn't find it. The situation is frustrating and we are unsure how to proceed to resolve this issue.

During my recent Uber ride in Chicago, the driver, Shamim, expressed disturbing views about animals being eaten in other countries. Despite my efforts to explain my involvement with an animal rescue non-profit, he continued with his insensitive comments. The conversation made me so uncomfortable that I had to ask him to stop. Additionally, the cleanliness of the car left much to be desired. The overwhelming odor of body odor made the ride quite unpleasant, leaving me feeling sick by the time I reached my hotel. This behavior is not acceptable for someone representing your company. Thank you, Jennifer S. [redacted] [redacted]

I am a victim of fraudulent charges by an UBER driver for a ride I did not take. I quickly cancelled the ride 45 seconds after booking due to the app's inability to pre-book. The app indicated the driver was still on another ride and not en route. Despite my swift cancellation to avoid fees, I was billed $44 for the unused ride. The driver claimed falsely that he was at my location, which constitutes fraud. The money stolen has prevented me from going to the hospital for my husband, turning this into a serious issue. I will report this incident as the driver's actions constitute fraud against me. It is crucial to have this resolved promptly by refunding the stolen funds and ensuring tighter verification measures.

Today, my wife dropped me off at work as usual. While she was parked in the drop-off lane, a white Jeep Cherokee (Uber) was in the pick-up lane. As I was leaving the car, my wife asked me a question. When I responded for about five seconds, the Uber driver seemed upset. He then drove aggressively and recklessly close to me, causing a frightful situation. I managed to capture his actions on our company's camera, and his license plate number is VXX [redacted]. I considered reporting this to the Omaha Police Department but decided to reach out to you first. I work as an Engineer, and both our guests and the usual Uber drivers have been pleasant, making this incident stand out as concerning. I urge you to address this dangerous behavior promptly.

Last Saturday, October 6th, [redacted], I had arranged for an Uber ride. Unfortunately, the Uber driver named Gabrielle, who drove a silver Nissan Sentra, did not come to a complete stop or make an effort to contact me. Instead, she waited for less than 30 seconds, causing inconvenience. After attempting to approach her slowly moving vehicle, she canceled the trip. When I had to request another Uber driver shortly afterward, I noticed an additional $6 charge for the ride and an Uber cancellation fee. I was disappointed by the lack of communication on her part. Initially, we had to cross the street because she had slowed down on the wrong side of a one-way street. By the time we reached her, she was already circling the block. It was frustrating to have to pay extra due to her failure to stop properly or inquire about my location. I have screenshots to support my claim, and I believe the app can verify that I was at the same pickup spot when I had to reorder.

Last night, we attended a concert in Tinley Park, IL and utilized Uber for transportation. We paid and tipped the driver $19. Upon leaving the concert, we encountered difficulty securing an Uber due to heavy traffic, leading us to walk approximately 2 miles to a less congested area. I did contact a driver, but we had already made other arrangements due to exhaustion. I tried canceling and was informed of a $5 charge. Upon waking up, my wife was alerted by PNC Bank about potential fraudulent charges of $32.63 and $16.55, which we did not recognize. As a new Uber user, I seek clarification before labeling these charges as fraudulent and would like to reach out to customer service for assistance. Thank you, N. Langendorf

Hello, I am writing because my friend, L.S., took an Uber ride on Thursday night in Tucson, AZ. Unfortunately, the driver of the Uber has not been responsive regarding some keys that were left in the car. These keys are essential for my everyday life, as they grant access to my apartment and car. Despite numerous attempts to contact the driver, he has not returned the keys as promised. The lack of cooperation has caused me to be locked out of my apartment for four days and miss a family emergency. I urge Uber to address this matter promptly before legal action is taken. The attached trip details show the ride was with a driver named William. It is vital that the keys, which are valued at $[redacted], are returned immediately to avoid further escalation. Your urgent attention to this issue is greatly appreciated. Best, L.

I am facing an issue with my Uber and UberEats accounts as I cannot recall my password. I have made several unsuccessful attempts to reset it, as each time I receive a faulty link to verify my email address before my complaint can be submitted. My previous attempts to reset my password were unproductive. The password reset links I received via email did not work, and after contacting customer service, I was once again provided with broken links. Following this, the customer service department ceased responding to my inquiries. This morning, I lodged another complaint about my password, yet the link I was provided to confirm my email for complaint validation was also broken. Subsequently, I encountered this issue twice more, preventing me from validating my email due to inactive links. I find this situation to be frustrating and time-consuming, as there is no direct way to reach customer service via phone or chat. I anticipate receiving another dysfunctional link to reset my password, followed by further neglect. Being a loyal Uber customer, I feel disillusioned by the complexity involved in such a straightforward task as resetting a password.

I took an Uber Express ride for 1.5 miles which should have cost $3.50. However, I faced multiple cancellations after a charity event, waiting over an hour each time. Eventually, I had to walk home in the rain over a freeway. Despite Uber blaming me and charging $18 for cancellations, I stayed in the same spot every time. I tried contacting them through 50 emails, but only received automated responses. There seems to be no way to reach a real person for help. This experience has been extremely disappointing, especially after being a loyal customer for years. Uber's service has declined significantly, and I have decided to stop using their services. I will also warn my friends on social media about my bad experiences with Uber. It's unfortunate to see a once-great idea turn into such a poorly managed business.

Hello Uber, on 10/06/18, I ordered a ride from MacDonald's Cleverton to Evans trail at night. I patiently waited for 9 minutes, keeping an eye on the driver's progress through the app. To my dismay, the driver, in a black Toyota Highlander, turned away without reaching my pickup location. Uber then assigned me another driver without my consent, and I had to wait another 9 minutes. This delay not only made me late but also frustrated me as the initial driver seemed to ignore my calls and circled back to MacDonald's. Despite not receiving the service, I was charged a cancellation fee of $5.92. I kindly request a refund as it is unfair to charge for a service that was not fulfilled. I appreciate your prompt attention to this matter. Thank you for understanding.

I am facing an issue with the lack of accessibility for the deaf community. Today, I accidentally left my phone in my Uber during my morning commute to work. Unfortunately, I do not have a landline at my workplace. As I tried to figure out how to retrieve my phone, I encountered a barrier. To report a lost item, the system requires entering a phone number, connecting with the driver. Since I did not have my phone, I had no number to provide. The only alternative was to input my boyfriend's number, but he is deaf. When the driver called, my boyfriend couldn't hear the conversation, creating a communication challenge. This highlights a significant issue for the deaf community, as they rely on others to assist them in situations like this. Without an available helper, they are unable to utilize the app effectively. I urge you to explore alternative solutions, such as email or text options, to make the lost item retrieval process inclusive for everyone. I appreciate my Uber driver's honesty in returning my phone promptly. If there are other methods available, please advise to prevent similar experiences. Thank you for addressing this concern.