Uber Customer Service Issues

1. I need to update the phone number on my account from [redacted] to [redacted]. 2. I went to the Fell St hub in Baltimore, driving 2.5 hours to get my account set up. Everything worked fine there, and I had a regular call and a food delivery without issues. On my way back to Parsonsburg, Maryland, I turned off the app. When I tried to go online for rides in my area, I got a message asking me to add an eligible vehicle for Parsonsburg, Maryland. I filled in the details for my Ford Fusion [redacted] with white tag 3DC5935, but I couldn't go online after adding it. What's wrong with my account? 3. My previous earnings from Friday and Saturday, approximately $[redacted].00, are not showing in my account. These earnings should go to my SECU bank account.

I encountered several issues during my recent Uber ride that I would like to bring to your attention for review. I am disappointed with the service I received and would like a refund rather than a $5 credit for my next trip. I feel the customer service at Uber has deteriorated based on the following concerns with the driver: 1. He was on a speakerphone call, speaking loudly the entire time. 2. He lacked a professional greeting and instead mentioned he was on a call. 3. He spat out of the car window twice. 4. When I informed him about my drop-off location, he appeared annoyed and disinterested as if I was interrupting him. Additionally, he took longer than the estimated 3 minutes to arrive, kept me waiting without moving for an extended period, and did not acknowledge my presence upon arrival. I urge Uber to investigate and address these unacceptable behaviors. Thank you.

Hello, I am writing to address a serious issue I experienced with one of your Uber drivers recently. Last night, on 10/8, I was scheduled for a 7:45 am pick-up from 4 Eagle Lane, Delanco, NJ heading to the Philadelphia PA Airport. The driver, Kieth with the vehicle plate HZU2307 and phone number 1 [redacted], contacted me at 7:32 am expressing concerns about the length of the trip, indicating he had other commitments. When he arrived at 7:43 am, he abruptly canceled the trip, citing the need to be elsewhere. His unprofessional behavior and lack of customer service left me extremely dissatisfied. This incident is not isolated, as I have encountered similar problems with Uber drivers canceling trips impulsively. I firmly believe that once a driver accepts a trip, they should fulfill their commitment. Cleanliness and maintenance of the vehicles have also been recurring issues. The absence of a live customer service hotline only adds to the frustration. I would like Kieth to be reprimanded and barred from accepting any future requests from my address. I request a prompt resolution and feedback on the actions taken regarding this matter. Thank you, FM [redacted] [redacted]

I am addressing your email regarding the cancellation of my Uber ride. As I do not own a smartphone to download the app, I located the option to request an Uber online through your website. Despite my attempts, I encountered difficulties during the process. After inputting the pickup and drop off locations, I encountered an error message related to updating my payment information, preventing me from making any changes. Consequently, Uber canceled my ride, not me. I discovered there is no apparent way to seek assistance or contact Uber for such issues, which is concerning. The incorrect charging for a canceled ride on October 9, [redacted], when the request was made online the day prior, adds to the list of discrepancies. As a disabled individual relying on Uber for transportation, these challenges are highly inconvenient and impractical for me. The imposed cancellation fee appears unjustified given the circumstances, and I urge you to reconsider and refund the charge to my credit card promptly. An improved resolution and clarity on these matters would be greatly appreciated. Thank you, J. McManious

I need assistance with my canceled rides where the drivers still charged me. This has happened multiple times, causing great inconvenience. One driver last week wrongly canceled even though he was close to my location. The same morning, a driver arrived near me but didn't speak to me directly even though I had a sick child with me. Another driver canceled without addressing the issue of being in the wrong location as shown on GPS. These repeated instances are unfair where drivers cancel but I still get charged. I am requesting a refund for these occurrences and hope this issue can be resolved promptly.

Subject: Request for Uber Ride History Dear Uber Support, I hope this message finds you well. I am currently recovering from Multiple Myeloma Cancer and recently had a stem cell transplant at MDAnderson Cancer in Houston. During my time in Houston, I heavily relied on Uber for transportation as I live in San Antonio. Unfortunately, with multiple charges on my account, it has become challenging to differentiate between rides in Houston and other locations. Could you please assist me by providing a breakdown of my Uber charges specifically from September '17 to May '18? Your help in clarifying this matter would be greatly appreciated. Thank you for your understanding and assistance. Warm regards, Julie Speer [redacted]

I'm a driver who encountered an issue with an order from Spud Monkey's Bar & Grill on October 9, [redacted] at 5:22pm. The GPS led me astray due to road construction which made it impossible to find the delivery location despite multiple attempts. After contacting Uber support and the customer for directions, the issue persisted. Uber support advised me to cancel the order, leading to accidental marking of the order as delivered. Despite my 30-minute effort and fuel wasted, I was informed that I wouldn't be compensated for my time and frustration in trying to complete the delivery.

I need assistance regarding unauthorized Uber charges on my credit card. I want to obtain a record of the phone number associated with these charges to involve the police. My name is J.C., and you can reach me at [redacted]. The credit card linked to the unauthorized transactions, ending in [redacted], has been cancelled. I seek a detailed list of Uber trips made using that card and phone number, as I have never used Uber myself. The last trip made using my card was on August 25th, with trip number HDKNM[redacted]CA. Please provide me with the phone number linked to these transactions promptly for legal action.

On Monday, October 8, [redacted], I ordered an Uber taxi in the United States to Springs community in Tucker, Georgia. The driver, Brent, driving a Hyundai Sonata CFL9343, did not show up. At 6:49, the UBER system marked me as arrived at the destination when I was still waiting for the driver. It asked me to rate the driver, which I rated poorly since he never arrived. The estimated fare was $11, but the system charged me $5.01. This caused me to arrive late for work and lose valuable time. Unable to see the driver, I tried to order another Uber taxi without success. Only after the system told me I had reached the destination did I reluctantly order with a 10-minute wait time, which I promptly cancelled. After this experience and a similar incident on August 31, [redacted], I feel my trust in UBER is waning due to unauthorized charges on my credit card. I demand a refund for the service not rendered. Thank you for your attention. - Régine M.

I have noticed multiple charges on my account from Uber in one day. Living in Maine, where Uber is not available, I am concerned. There is no Uber account under Robert Williamson from [redacted] Main Street, Lovell, Maine [redacted]. The unauthorized charges have caused my checking account to go into a negative balance of $[redacted].50, which is unacceptable. Please rectify this immediately or I will escalate this to the Better Business Bureau and share my experience on social media. I urge you to address this issue promptly to avoid legal action. Thank you.

I would like to share my recent experience with an Uber driver named Raul, who was assigned to pick me up by Mercedes Benz. Upon approaching his vehicle, he left his window open despite the rain, which made me uncomfortable. Throughout the ride, he behaved erratically and ignored my directions, causing me distress. When we reached my destination, he was disrespectful, using inappropriate language towards me. This experience left me feeling humiliated and upset. I am unsure how to proceed with reporting this incident, but I feel that it is essential for such behavior to be addressed.

I will be backpacking from Gatlinburg, TN and require transportation to areas without phone reception. I have used regular taxi services but am considering using Uber for the first time. The pick-up and drop-off points are on National Park Property in the Smoky Mountains. I will need to be picked up on Tuesday, October 16, at the Cosby Recreational area and taken to Newfound Gap. It will be just me and my backpack. The approximate distance is 20 to 25 miles. I am unsure of the exact time as I will be driving from Marietta, GA. Thank you for your assistance.

I encountered a billing discrepancy using the in-app feature to report it. Despite providing proof that the problem persists, the representative's reply was confusing, and they refused to refund the excess charge. Even though I showed them a screenshot demonstrating the wrong drop-off point, they declined to reimburse me. The driver only ended the ride at a different location, resulting in double the cost for me. It's frustrating to be held responsible for an error the company should address with the driver. Despite providing evidence, they refuse to issue a refund. I now request a full reimbursement for the entire trip. However, after highlighting the matter, the representative ceased email communication. How can I further escalate this to receive a satisfactory resolution?

Hello Support, I had my first Uber Driver ride today with Jonathan. I picked him up at 17W436 Manor Ln., Villa Park, IL, and dropped him off at [redacted] Ardmore Ave, Villa Park, IL [redacted] (Willowbrook High School) around 5:15 PM. My app is not updating correctly, showing him as en-route even though I completed the trip. Please adjust the charge accordingly. Should I reinstall the app? Feel free to reach out if you need more information. Thank you, Joseph Kurian

I've always pre-ordered my rides through the app, but the price quoted is not the price I end up paying. Today, for instance, I booked a ride for 5:10 pm, and it's now 6 pm with no sign of the driver. This has happened a few times before. The app promises a $10 credit if the ride is late, but I've had to cancel and rebook multiple times, missing important doctor appointments. Yesterday, I had to cancel and rebook after waiting 35 minutes past the scheduled time for a ride. The price even changed from $5.88 to close to $8 unexpectedly. The inconsistency and delays are causing me stress and inconvenience. If I don't hear back from Uber soon, I'll have to involve a lawyer. This situation is frustrating and unprofessional, especially when essential appointments and medications are being affected.

Name: Richard Philippon Email: [redacted] Phone: +1-[redacted] Alternate Email/Phone: [redacted] Recent Trips: 1) October 31, [redacted] - Location: [Redacted] 2) November 4, [redacted] - Location: [Redacted] My brother, Richard Philippon, passed away on November 4, [redacted]. We require his Uber [redacted] for his tax return but are unable to access his account. I have previously been in contact multiple times since September 15th and have now gathered all the necessary documents as requested by Uber to prove that our 82-year-old father is the heir and responsible for Richard's estate. I urgently need assistance to resolve this matter as the tax return deadline of October 15th is approaching. Please reach out to me soon. Thank you, Catherine.

On October 10th, we used an Uber from our house to LAX. The driver was Avetik, and he drove a Toyota Prius with license plate 7EZJ502. Unfortunately, my husband left his black iPhone in the car. We immediately contacted Uber, but despite their attempts to reach out, we were unable to connect due to issues with the call from TX. Despite providing my son's phone number for contact, we have not received any response from Uber or the driver. Frustrated by the lack of communication, we have decided to dispute the Uber charges and post a negative review. We feel compelled to switch to using Lyft going forward. The photos on the phone are priceless to us, and we were even willing to compensate the driver for returning it. It's disappointing that neither Uber nor the driver seem to prioritize resolving this issue for us.

Earlier today at 2:25 PM, I requested an Uber ride. Unfortunately, the driver, Tariq, cancelled on me twice right before arriving, causing delays and making me late for work. After struggling for more than 15 minutes to secure a ride, I eventually took a normal shared ride and incurred charges of $10.85 for the journey. In addition, I was unjustly charged an extra $5 for the driver's cancellations. I am requesting an immediate refund of the total amount debited to my account and also a reimbursement of the $10.85 fare for the ride I completed. While I value using Uber, this experience has been highly inconvenient, and I hope for a resolution to avoid such issues in the future.

I accidentally left my cellphone in the Uber driver's car when I arrived at the store. It took me 15-20 minutes to realize my mistake, and the store clerk kindly let me use their phone to contact the driver. However, when the driver answered, she refused to return my phone and directed me to contact Uber support. I was left stranded without my phone and the Uber app. This behavior is shocking and disappointing as I've always received excellent customer service from Uber drivers in the past. I am now home and urgently need to discuss the best way to retrieve my cellphone and address the issue with today's unhelpful driver. Please contact me at my landline [redacted]. Thank you. - S. Prentiss

I regularly use Uber for trips from Girasolsur Condominiums to Emotions Casino, typically paying less than [redacted] pesos. Recently, after two driver cancellations, I was erroneously charged. The subsequent credit was issued promptly after I raised the issue. On one occasion, a driver demanded over [redacted] pesos from Emotions Casino, despite my confirmed trip price of [redacted] pesos. The driver doubted my Uber account, insisting on the higher fare. I hope Uber will not charge me the unreasonable amount as I vehemently protest. I value the service Uber provides but this incident has been unsettling. Resolving this matter promptly will restore my trust in the company. Thank you, Estelle Turra.