Uber Customer Service Issues

When I booked my trip, I was quoted $7.62 for an UberPOOL from Newark Penn Station to 71 Farley. The charged amount of $15.60 is unacceptable and does not align with previous rides I have taken. Separate transactions for a single ride are suspicious and have never been the case before. I insist on a proper explanation for this charge discrepancy. I will dispute this with my bank and escalate it within Uber if necessary. Please refund the excess amount of $7.92 promptly. This experience feels like robbery, and I am considering ending my patronage unless this is resolved satisfactorily. I would appreciate speaking to a representative regarding this matter. For follow-up, please contact me at [redacted]. The issue took place on 10/13/18, and I object to receiving closure emails when the problem remains unresolved.

I am Kamlesh J. from Chennai. I have booked cabs over 3 times, but twice I had to cancel due to the drivers asking me to reschedule. Despite waiting for an hour, my car never arrived as the drivers kept changing and giving various excuses for not showing up. This caused me to be late for the railway station, resulting in missing my train and incurring a loss of Rs. [redacted]. The drivers even avoided my calls. I have call records and my travel history in the Uber app as proof. One driver completed the trip without arriving and charged Rs. 75. I am considering contacting customer care or taking this matter to court with all the evidence I have. I hope to receive assistance from Uber to address this issue.

I had a disappointing experience with my recent order from Cafe Rouge in Southgate via Uber Eats. The meal I received was completely cold and the chicken was of poor quality. When I contacted the restaurant, I learned that a promotion by Uber Eats had affected their food quality due to being caught off guard. They were unable to provide a refund directly since the order was made through Uber Eats. Although I submitted images to Uber Eats for evidence, the refund I received was only £13 out of the £46 I spent, which I find unacceptable. Despite efforts to seek help and a proper refund, I have reached a standstill. The restaurant manager is planning to address the issue with Uber Eats and their higher management following the departure of the chef, which impacted the quality of the food. I believe I am entitled to a full refund considering the circumstances. If needed, you can contact Cafe Rouge in Southgate to confirm this with the manager.

I just want to report a concerning experience I had with an Uber ride I booked on Saturday, October 13, [redacted]. The driver of the Maruti Suzuki Wagon R, named Mahendra, exhibited unprofessional behavior throughout the trip. He eavesdropped on my conversation with my friend, made inappropriate comments, and then dropped us off at an unknown location in Bhayander East instead of the specified drop-off point. This made my friend feel very uncomfortable and unsafe. I have already filed a complaint through the Uber app, but I have not received any satisfactory response or assurance. I urge Uber to take this matter seriously and take necessary actions against the driver to prevent such incidents from happening in the future. Your prompt attention to this issue would be greatly appreciated. Thank you.

I was picked up by my Uber driver along with another passenger from JFK Airport in Queens, NY. It turns out he didn't realize I was supposed to be a passenger too. Despite living just 10 minutes away, he chose to drop off the other passenger in Brooklyn first. I assumed the other rider had booked before me, so I stayed quiet. When we arrived in Brooklyn 30 minutes later, he figured out his mistake and left me stranded. I'm frustrated because I know I got into the right Uber, so it's baffling he didn't realize I was a separate passenger. Stranded in Brooklyn late at night as a female with all my luggage is incredibly stressful. This situation is completely unacceptable and has left me feeling enraged.

I arranged a cab for a "Later Ride" scheduled for a 2:30 am airport drop-off. The driver phoned at 2:30 am to confirm he was en route, and I reiterated the destination as the airport. However, when I tried calling the driver 15 minutes later, he didn't answer and eventually canceled the trip. I was surprised to see I was still charged for the canceled trip. I raised a request within the app to reverse the charges due to the driver's denial of the trip, and was informed it would be done within 24 hours. Despite this, the credit has not been reflected in "My Uber app" to date. I seek assistance in resolving this issue promptly, as I am unable to make any more UBER CAB bookings until this is addressed. Thank you in advance for your swift attention to this matter. Best Regards, Ranjana

I recently took a ride with a fare of ₹[redacted].51. The driver insisted on cash payment and deliberately took a longer route, resulting in a doubled fare and prolonged travel time. Despite paying the driver in cash, I later discovered that the trip was erroneously booked through Paytm. I contacted Uber regarding this issue, but they have not resolved it. They are demanding the outstanding bill and have restricted me from booking any further rides. Despite multiple attempts to follow their instructions to pay through a pop-up window, I keep getting redirected to the app's home screen, rendering my account unusable.

I contacted customer support multiple times, approximately 2 and a half weeks ago, regarding an incident where a driver left me at a store with my belongings still in the vehicle. Natalie, the driver, informed me that only quick stops under 10 minutes were allowed. I was in the store for 36 seconds, paid for my items, and when I exited, Natalie had already left with my belongings. I have not received any follow-up. The lack of professionalism and disrespect in this situation has left me extremely disappointed. Normally, I use ride-sharing services frequently, but after this incident, I am reconsidering. All I am seeking is the return of my items and a refund. When I filed my initial complaint, there was mention of a $15 fee for returned items, which I am not willing to pay. I simply want my belongings back and a refund. This experience has been truly upsetting. If needed, I can be contacted via email at [redacted].

I had a problem with my recent UBER ride in London. I attempted to cancel the ride, but it was never confirmed, and I ended up being charged a late cancellation fee. Despite waiting beyond the arrival time, I only canceled the ride after the driver was significantly late. I can provide evidence of the timeline through screenshots on my phone. The driver arrived, could not cancel the ride, and thought he was still picking me up. The app incorrectly showed the driver as one minute away when he wasn't present. I canceled once it was clear he was late, yet the cancellation was not processed in time for me to rebook. I feel frustrated by the situation as I was charged a fee for canceling promptly. I demand a refund for both the cancellation fee and the added stress caused by UBER's mishandling of the situation. The cancellation reason given, that the driver had to wait 8 minutes, does not reflect the actual circumstances.

I took an Uber pool ride from Cobb Galleria to the domestic terminal in Atlanta, GA. The ride was supposed to be $16.14. There were initially three passengers. After dropping the other two passengers at Walmart and the International Terminal, I was left to go to Auburn, AL. My shuttle was at 6 pm, and even though the distances were short, the driver started driving around aimlessly, making me miss my shuttle. He was rude, made me uncomfortable, and overcharged me $45.20. I felt scared and taken advantage of by the situation. I kindly request a full refund and for the driver to be reprimanded for his behavior. Thank you.

I am writing on behalf of Jill Holman from West Allis regarding a recent ride experience with Chadd from [redacted] West National Ave. Last Friday, I had requested a ride and instructed Chadd to call when he was near me. Despite providing directions to an accessible meeting spot due to a road closure, Chadd insisted on following his GPS to a different location, causing inconvenience to me as a disabled passenger. His behavior was unprofessional. The difficulty in finding a proper channel for lodging a complaint has been frustrating and time-consuming. I request a refund for the last trip and would appreciate a couple of complimentary rides as compensation for the inconvenience caused. Thank you, Jill Holman

Technical Issues with Uber App: I have previously voiced my concerns to Uber support but unfortunately, no action has been taken to address the ongoing problems. Last night, I encountered several issues while using the app. Firstly, I did not receive any voice directions despite attempting to connect with three different Bluetooth earpieces. Secondly, after accepting two rides, the app failed to direct me to the riders and instead reverted to the previous screen. This forced me to uninstall and reinstall the app twice to locate the riders, a recurring problem. Lastly, two riders updated their destinations in their app, but the changes did not reflect on my app, requiring them to guide me manually. It is frustrating that despite Uber's status and experience in the industry, these issues persist. I am left wondering what measures the engineers are taking to resolve these issues affecting not just me but potentially other Uber drivers as well.

At 5:53 a.m., I booked a ride to work from [redacted] Forest Lane, Dallas, TX [redacted], to [redacted] Cypress Waters Blvd, Dallas, TX [redacted]. Despite waiting for the driver at my Intown Suites room [redacted], he mistakenly went to What-A-Burger and took another passenger. After several attempts at communication, he eventually picked me up but drove at a slower pace, causing me to be late for work. Sadly, I left my phone in the car and had to wait for it in the rain. The driver, named Kim with a white Honda Pilot, returned it after 20 minutes. This unpleasant experience, only my fourth ride with Uber, has led me to decide not to use the service again. Additionally, I was overcharged $28.64 instead of the agreed $21.00, which I strongly disagree with. Sharing this incident with my coworkers has only reinforced my decision to not continue using Uber. - Twanda J.

1. I am interested in knowing Uber's approximate monthly gross income for driver contractors, as I am considering signing up. 2. Can I use a laptop instead of an Android or iPhone for Uber? 3. I own a luxury [redacted] F250 V-10 4-door pickup truck. Is it acceptable to use a pickup truck for Uber, where passengers can choose to store their luggage in the bed or inside the vehicle? 4. I am currently in the Metro Detroit Area due to family reasons but plan to return to the Greater Orlando/Daytona Area in Florida. Can I seamlessly transfer from driving for Uber in Detroit to driving in the Orlando/Daytona Area as a contractor? Thank you for your assistance. Kevin

Yesterday at around 11:30 a.m., I requested a cab at the fire station. When the lady driver arrived, she was accompanied by a man, both dressed decently. They mentioned the car wouldn't come to town, which confused me. The lady asked if I was "Collins," to which I confirmed. However, upon her insistence to meet near an estimate supermarket, I canceled the trip. Instead, I took a mat to Westlands but faced a long wait for another cab I requested. After 58 minutes, nearly canceling incurring a penalty, the driver finally arrived. Two additional calls ensued, which was unsettling. I seek clarifications: 1. Why did the lady arrive without the requested car? 2. Why was I asked to pay a fine for canceling due to delays? 3. Why such a long wait for the second cab and penalized when attempted to cancel? 4. How does the company ensure customer safety? I have reported this to your security team. Kindly inform me of the actions you will take, or I will escalate the matter independently.

I am currently facing challenges trying to register my Uber account in Los Angeles. I previously used a Russian account under the phone number +[redacted]9, but have since changed my number to +[redacted]4 with T-Mobile. Despite receiving a code to verify my new number, the registration process does not proceed successfully, leaving me unable to use the Uber service. I have attempted to register multiple times, but encounter the same issue each time. I would appreciate any assistance in resolving this matter promptly to enable me to register my new phone number +[redacted]4 on the Uber platform.

I made a booking for an UBER cab on October 17, [redacted], at 10:16 a.m. from C8 Hauz Khas, New Delhi, near Sarada Math. The driver informed me that he would arrive in 10 minutes. However, he did not show up, and I received a cancellation message at 10:29 a.m. His phone was then unreachable. He cancelled without attempting to contact me and later claimed he had waited and left because I did not appear. When questioned, he was rude and disconnected the call. Please investigate this matter and overturn the INR 42 cancellation fee charged to me. I request that appropriate action is taken against this unprofessional driver.

I am extremely frustrated with my recent experience with an Uber driver. I had a crucial package that needed to be delivered from Lakewood to New Jersey. The driver initially accepted the trip, but shortly after picking up the package, claimed the distance was too far and refused to complete the delivery. He suggested waiting for another Uber at my expense, but then unexpectedly dropped off my package at a store without informing me. To make matters worse, he still charged me for the time he waited. I am demanding a refund for the waiting fee and request that this driver be reprimanded for mishandling my package. This incident is unacceptable, and I expect a prompt response and resolution from Uber as this issue has the potential to gain significant attention.

Hello, I would like to address a recent issue I encountered while using Uber services. During my trip from Qutub Plaza to Gurgaon Railway Station, the driver cancelled the ride upon learning my destination, resulting in me having to pay an additional Rs 42. Upon rebooking, the second driver did not arrive at the requested location, leading to another cancellation fee of Rs 42. This recurring problem of drivers cancelling rides is concerning, especially when I am left to incur extra charges due to their actions. Despite reaching out via email multiple times, there seems to be a lack of effective follow-up and resolution from the support team. I urge Uber to take these matters seriously, address the issue promptly, and refund the additional charges to ensure customer satisfaction. I hope for a swift response and resolution to this ongoing problem. Thank you, Richa

I am experiencing two issues with the Uber app. The regular pool option has disappeared, leaving only the express pool available. The express pool is not safe or convenient for me or the driver, often making me wait for around 5 minutes to start and sometimes dropping me off at unsafe locations like highways without stopping. Living in a town with few sidewalks, the regular pool was more suitable for me. Additionally, the ride pass option, which I used monthly for commuting, is no longer available. Being a loyal Uber customer for three years, these changes have led me to use Lyft at times due to inconvenience caused by the app. I feel the app was better before these changes, and I hope these issues can be addressed soon.