Uber Customer Service Issues

Dear Sir/Madam, I am a bus driver. On Saturday, 13/10/[redacted], at around 11:45 at the junction of Hammersmith Road and North End Road, one of your drivers, who appeared very impatient, attempted to intimidate me on the road. I positioned myself to turn left in front of a Tesco delivery lorry, needing to cover both lanes. The driver of vehicle EF13XEG, a people carrier, tried to bully the bus at the changing lights, eventually ending up on the opposite side of the road. After I called him out, he made racist remarks about my origin as he drove past with a passenger in the car. I find this behavior unacceptable and plan to report it to the police if not addressed. Please take appropriate action against this driver. I look forward to your response. Yours sincerely, A. Croney

I had booked a 3:30 a.m. pickup in advance, but received a cancellation call around 3:00 a.m. due to being too far away. This has happened twice now and I am a new rider. I have to be at work at 4 a.m. on two days, and scrambling for a ride at this hour is very inconvenient for me. The drivers are rude and seem indifferent to my situation. I was hoping for a good experience but it has been disappointing so far. I pay $14-$15 for a 6-mile trip that should only take a few minutes. Unfortunately, there are no buses running at that hour, and I have never had issues with them. The service talked highly of itself only to disappoint.

I am seeking assistance regarding statistics on ridership in the Santa Fe, New Mexico area, especially rides to and from the SFCC campus in the past year or longer. As a student at a rural community college, I aim to propose additional transportation options for students, faculty, and staff to the board. I came across an article on www.insidehighered.com about North Shore Community College near Boston. The article "Community Colleges Negotiate Transportation Options to Get Students to Class," dated 9/15/16, describes the college president's collaboration with Uber to gather data on student Uber usage. They are investigating whether subsidizing Uber rides could be more beneficial than hiring a private shuttle company or providing their own transportation services. Any guidance on locating similar ridership data for my project would be appreciated.

Yesterday morning, I dropped my car off for servicing and needed an Uber ride home. Despite it being an 8-mile trip, the driver had trouble finding the way, so I had to provide directions. I contacted the support team regarding the overcharge, and they assured me they would refund the difference. However, today I noticed my account was charged $71 for the 8-mile ride, which is unacceptable. I urge you to address this issue promptly. I have already discussed this with my bank, showing them the discrepancy on the Uber app. I rely on your services when my car is being worked on. In contrast, when I used Uber to return to collect my car, I was correctly charged $16. Please rectify this error and reach out to me at [redacted].

I would like to report an incident involving a driver. On Thursday, October 18th, at 3:30 pm PST, while driving on Monterey Rd between San Jose and Morgan Hill, I encountered a driver with license plate # 7TRH308 in a white Nissan Altima. The driver was verbally aggressive towards me, shouting expletives with his window down while preventing me from passing by matching the speed of the car next to him. I have video evidence of this behavior and am willing to share it. This behavior is concerning, especially since Uber prides itself on its drivers. It is alarming to think that such a driver represents the company while on the road. I hope that my feedback is taken seriously, and appropriate action is taken towards this unsafe driver.

This was my first experience with Uber, and I struggled to navigate the app. I attempted to schedule a specific time, assuming it was possible, but inadvertently requested a ride for 2:15 a.m. instead of 9:15 a.m. I was able to cancel before the driver arrived but later found another car on the way. Unfortunately, I couldn't reach this driver as they didn't have a phone, resulting in a cancellation fee when I had to cancel upon their arrival. I believe having a phone line for customers, similar to the one available for drivers and emergencies, would greatly improve the experience. Speaking with a live person rather than a machine is preferred in situations like this.

I rely on Uber daily, but today I had a troubling experience. I had to request a second ride due to an issue with the first one. The system mistakenly showed my pick-up location as 39th & Cottage Grove when it should have been [redacted] East 32nd Street where I actually was. I tried to contact the driver twice via phone without success, which was frustrating. The driver directed me to edit the address, but the system wouldn't accept the change, stating I was "outside the range" for the driver. He eventually arrived but confused 32nd Place with 32nd Street. Despite my attempts to guide him to the correct location, he canceled the ride and drove off. The driver's behavior was unprofessional, and I hope this issue can be addressed by Uber.

I am dissatisfied with Uber for charging me $15 unjustly and refusing to refund it. During my ride, the driver prevented me from checking for my belongings, taking my things out of the car. I had to exit the vehicle abruptly to ensure I had everything. When I requested to check, the driver declined and drove away. Despite multiple communications with Uber, they claim they cannot reimburse me, stating it is against their policy. This is unacceptable as the fault lies with the driver. I had to wait for the driver to return, who then disclosed they were nearby. The driver's actions and refusal to allow me to ensure my belongings were all there make it clear I am not at fault. Uber consented to refunding $5, which is insufficient. Keeping the remaining $10 and the continuous email exchanges are unreasonable. I seek resolution to this issue.

I scheduled an Uber for October 21st, but a driver arrived on October 16th due to a mix-up with the dates. The first driver canceled, and shortly after, another driver was assigned and I had trouble canceling the ride. Despite being assured the cancellation fee would be refunded, I have not received it. The driver was Dennis with a Toyota Prius with the plate number GXTB61, and the fee was $8.70. I kindly request the refund and guidance on rebooking for Sunday at 4:30 am.

I have encountered a significant issue with Uber's customer service representatives and their payment system. There have been instances where the driver falsely reported reaching my location, charged me for additional fees, and took me to incorrect destinations like [redacted] Sherman Circle N in Miramar, FL instead of my intended drop-off at [redacted] NW 182nd Street. Despite selecting the express pool option for one person for $4 and some cents, I was charged $7.69, which has not been my previous experience with Uber, especially when traveling back from Amazon in Opa-locka.

I am experiencing issues with Uber's customer service and payment charges being processed before reaching my destination. Following a driver, Mert, reporting arrival while not picking me up and diverting to a different location, I was left frustrated. I tried contacting Mert at [redacted] to no avail. To my surprise, I received charges for a ride I did not take to an alternate location with extra riders. Opting for express pool with a single rider priced at $4, I was charged $7.69, which seems excessive compared to past trips even with additional stops. I am seeking a refund for these unauthorized charges on my account.

I had a ride scheduled on 10/20, and Driver Cherubin with license plate IRAS63 in a Toyota RAV4 responded. When he was close, he called me as he couldn't find my location, mentioning he didn't have his GPS. I was surprised as I inquired how he could drive for Uber without it. Despite my instructions and guidance, he still struggled to find me, showing a lack of professionalism and competence. Moreover, he had difficulty understanding and speaking English. It's important for Uber to screen drivers properly to avoid such incidents that can impact their reputation negatively. Please address this matter to prevent future complaints about this driver.

I scheduled an Uber ride for a pickup window between 3:35pm to 3:45pm. Unfortunately, the driver arrived after 3:50pm due to a navigation error, which I found out when I called him at 3:47pm. Despite the driver's claim of being nearby by 3:45pm, I was charged more than the initial $6.68 fare, including a wait fee despite my prompt entry into the vehicle upon his arrival. The Uber app states that if the driver misses the scheduled pickup time, the rider is entitled to a $10 credit. I kindly request the $10 credit be applied to my account or an explanation as to why this credit cannot be provided. Thank you.

I encountered a bug with Uber's system that prevents me from adding tips. When trying on the desktop version, I had to log in with my email instead of being automatically logged in through Facebook. Despite trying twice within 24 hours of the rides, I received a message stating tips can only be added within 7 days of the ride. I sent screenshots to Uber via email, but received an automated response saying the email was not being accepted. I also informed the drivers through feedback to let them know it's an issue with Uber, not my unwillingness to tip. I prefer not to rely on cash and use apps for convenience. The ongoing tech issue with Uber makes it challenging to tip drivers properly. I have previously raised this concern without a resolution. Even reinstalling the app did not solve the problem, leaving me unable to express gratitude to drivers as intended.

I am a service dog owner who works for Uber. I have not brought my service dog along on rides because I am unsure about the process to get approval to have my service dog accompany me. My service dog is trained to assist with my anemia and anxiety by performing tasks like fetching my medication or providing Deep Pressure Therapy. I have noticed other drivers with service dogs and would like to inquire about the proper procedures for bringing my service dog to work with me at Uber. Can you provide information on how drivers with disabilities can have their service dogs with them while working? I would appreciate your guidance on this matter. Thank you, sincerely, Candace D.

One of my friends booked an Uber cab from MG Road, Gurugram, to ITM University in Sector 23 today at 9 PM. Despite numerous calls and messages, the driver did not show up and provided false information when contacted. Upon arriving at the location, the driver started the trip without picking him up, and in the chaos, his mobile was stolen. We have been loyal Uber customers and never encountered such problems before. Please address this issue promptly. The mobile number used for booking is [redacted], and the name is S. Jaiswal. I have also lodged a complaint through the app, but the response from your team was disappointing. This is not the level of customer service we expect. Imagine if a woman had booked the ride and encountered the same situation. I hope you understand my concerns and resolve this matter quickly. If your team cannot resolve it, provide me with the driver's details, and I will handle it. I request a prompt response.

On September 26th, I took an Uber ride from downtown Columbia to my friend's apartment on Pendleton Street. During the trip, my friend became ill and vomited in the back seat of the car. I requested the driver to stop twice, but she couldn't hold it in. The mess was minor and the driver quickly cleaned it up, mentioning it wasn't a big issue. I believe the $[redacted] cleanup fee should be waived because the mess was not severe, I asked for stops due to my friend's condition, and the driver confirmed it was easy to manage. This incident didn't warrant such a high charge, as it only required simple cleanup with paper towels and bleach. Thank you.

Hello, I’m Vicky Pauly. I’m reaching out to Uber about unauthorized charges on my credit card. Today on October 22, my son used my phone, and trips were taken by someone named Robert. I did not take these rides, and my son was playing on my phone. I kindly request that Uber does not charge me for these trips. If the charges are not reversed, I will have to dispute them. Please address this issue promptly. Thank you.

While traveling in Portugal, I arrived at the airport and decided to use the Uber app. To my surprise, the Uber Black option was displaying a lower price compared to the regular Uber. I refreshed the app and my phone, but the price remained the same. The driver confirmed the lower price when I messaged them, so I proceeded with the ride. However, upon checking my bank statement, I discovered I was actually charged $[redacted].66 instead of the expected $42-$45. As a young woman on a budget traveling for extended periods, this discrepancy was upsetting as it significantly impacted my finances. It's disappointing that Uber's system displayed the wrong price repeatedly and then overcharged me. I attempted to find a customer service number without success. I hope to resolve this issue promptly and appreciate any assistance. Thank you.

I received an email regarding a potential double charge for an Uber ride. Despite receiving a receipt for $15.63 and $13.63 with a $2 tip charged to my PayPal and debit account respectively on the same day, I got an email indicating a correction in charging $13.63 that was missed previously. The email promises a 10% discount on my next 2 rides. While I appreciate the gesture, I prefer not to be charged twice for the same ride. I will be looking out for the corrected charge and expect a seamless resolution without any additional charges. Thank you.