I was wondering if someone can help me with additional charges that were made to my ac...

GetHuman1038306's customer service issue with Uber from August 2018

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Help with my Uber issue
GetHuman1038306's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1038306 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1038306 can let us know if they help or not.
The issue in GetHuman1038306's own words
I was wondering if someone can help me with additional charges that were made to my account. There were three in total and I only received a refund for one. Please see the following which is a copy of conversations previously**Would you need anything else? These were charges to my credit card for Uber rides in Califoria and Australia while I was here in Canada.**My account is a Mastercard and the first * digits are ****** and the last * are ****. The expiry is ****.***We've conducted a thorough investigation here and have located these charges on another Uber account using your payment method. That account has been blocked from requesting any more trips and we have also fully refunded all charges taken from your card ending in ****. You should be seeing the refund applied to your account within a week.** **As you have suggested that you have not authorised anybody to use your card, it appears that your card was compromised from an external source. In previous cases, this has been caused by, for example, ATM skimming or someone gaining physical access to the card. This person then went on to use your card illegitimately on their account.** **In a case like this, for complete peace of mind, we would highly recommend cancelling the card immediately and requesting a new one from your bank.** **We know that it's worrying when something like this happens, Sandra. If we can be any further help, please let us know.*****Have a great day,**Sandra Walsh

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Uber

Customer service issue
Reported by GetHuman1038306
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 12172 others
0 customers following this
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Timeline

GetHuman1038306 started working on this issue
Aug 26th, 2018 2:45pm
GetHuman1038306 indicated the issue is not fixed yet.
Aug 27th, 2018 10:32pm
GetHuman1038306 indicated the issue is not fixed yet.
Aug 27th, 2018 10:33pm