I am on *st ave and Madison in Seattle and contact driver. He tells me to walk to a st...

GetHuman-bmailb's customer service issue with Uber from August 2018

10540 similar
0 following
Help with my Uber issue
GetHuman-bmailb's next move: try the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bmailb will want to follow the link below to head to their help center. We will check on GetHuman-bmailb later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-bmailb's own words
I am on *st ave and Madison in Seattle and contact driver. He tells me to walk to a street I can not see on my map and I tell him so.*He then tells me to walk up the hill to *nd ave. I did. I tell him I am at Madison and *nd ave and he tells me again that the area is closed due to construction. There is no construction and plenty of cars driving around. I’m addition the Uber app showed * cars driving on *st ave. I could barely understand his English and at this point felt there was no way for us to connect and told him so.*He offered no directions nor any reasonable explanation as to why he could not come to me. I do not see why I should pay anything for wasting my time and aggravating my wife and daughter
GetHuman-bmailb did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-bmailb fixed the problem
We are waiting for GetHuman-bmailb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bmailb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bmailb
Aug 12th, 2018 - a yr ago
I have an issue with Uber too
Seen by 3 customers so far
Similar issue to 10540 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address
Phone number
Full name
GetHuman-bmailb started working on this issue
Aug 12th, 2018 3:58am
GetHuman-bmailb confirmed the issue is fixed. Hooray!
Aug 14th, 2018 4:46pm