Large discrepancy between actual miles and stated (billed) miles on two Uber rides.

GetHuman968356's customer service issue with Uber from August 2018

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The issue in GetHuman968356's own words
Get an answer to my question about mileage discrepancies. ... * I took two recent Uber trips between my home and George Bush Airport (IAH, Terminal C). The trip detail showed that the distance was slightly over thirty miles, when the distance is actually only thirteen miles. (This mileage is backed up by GPS and Google Maps.)** Trip One: ******* - Home to IAH** Trip Two: ****** - IAH to Home*My husband and I were happy with both drivers: Driver One - James* Driver Two - Basit*We plan to leave them each a tip after receiving an explanation.** QUESTION: Why such a large discrepancy between actual miles and billed miles? (No price breakdown was shown in trip*price detail.) Please review these two trips and answer as soon as possible. Also, please advise if more information is needed.*Thank you.
The sample questions at the Uber Help Center did not cover my issue. I would greatly prefer a phone number to contact Uber directly, or AT LEAST an email address so I can ask a specific question not covered in their Help site information.
I asked them to review my trips and explain the large discrepancy between actual and billed mileage.
I've been a customer for about two years and have been happy with the service.
I could think of nothing to try beyond accessing Get Human. I hoped there would be contact info that was not shown on the Uber web site.
I have an issue with Uber too
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Uber

Uber rides
Customer service issue
Reported by GetHuman968356
Aug 8th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 12 customers so far
Similar issue to 10165 others
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GetHuman968356 started working on this issue
Aug 8th, 2018 9:26pm
GetHuman968356 indicated the issue is not fixed yet.
Aug 8th, 2018 10:30pm
GetHuman968356 indicated the issue is not fixed yet.
Aug 8th, 2018 10:31pm
GetHuman968356 indicated the issue is not fixed yet.
Aug 8th, 2018 10:31pm
GetHuman968356 indicated the issue is not fixed yet.
Aug 8th, 2018 10:52pm
GetHuman968356 indicated the issue is not fixed yet.
Aug 11th, 2018 4:17am