Large discrepancy between actual miles and stated (billed) miles on two Uber rides.
GetHuman968356's customer service issue with Uber from August 2018
Help with my Uber issue
GetHuman968356's next move: try the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman968356 will want to follow the link below to head to their help center. We will check on GetHuman968356 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman968356's own words
Get an answer to my question about mileage discrepancies. ... * I took two recent Uber trips between my home and George Bush Airport (IAH, Terminal C). The trip detail showed that the distance was slightly over thirty miles, when the distance is actually only thirteen miles. (This mileage is backed up by GPS and Google Maps.)** Trip One: ******* - Home to IAH** Trip Two: ****** - IAH to Home*My husband and I were happy with both drivers: Driver One - James* Driver Two - Basit*We plan to leave them each a tip after receiving an explanation.** QUESTION: Why such a large discrepancy between actual miles and billed miles? (No price breakdown was shown in trip*price detail.) Please review these two trips and answer as soon as possible. Also, please advise if more information is needed.*Thank you.
The sample questions at the Uber Help Center did not cover my issue. I would greatly prefer a phone number to contact Uber directly, or AT LEAST an email address so I can ask a specific question not covered in their Help site information.
I asked them to review my trips and explain the large discrepancy between actual and billed mileage.
I've been a customer for about two years and have been happy with the service.
I could think of nothing to try beyond accessing Get Human. I hoped there would be contact info that was not shown on the Uber web site.
I have an issue with Uber too
How GetHuman968356 fixed the problem
We are waiting for GetHuman968356 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.