Requested uber off pinned location in downtown Chicago. Uber driver called us and said...

GetHuman896651's customer service issue with Uber from July 2018

8370 similar
0 following
Help with my Uber issue
Did we steer you to the right help?
Waiting to see if GetHuman896651 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman896651's own words
Requested uber off pinned location in downtown Chicago. Uber driver called us and said she was at our location. She was not at our location. We told her exact cross roads we were closest to and what restaurant we were standing in front of (sign was very lit up and could be seen from a distance). She said she could see restaurant but was facing us on other side of road. Then she told us we needed to cross the streeet to come to her because it would take her a mile to turn around to come to us. We promptly crossed street to location she told us to meet her (where she had clearly been sitting with her hazard lights on), and she was no longer there. We then received email that uber driver had cancelled our ride, even though we were at destination she told us to meet her at. Her name was Rachel. That experience was frustrating and a waste of time. Our next driver picked us up quickly, didn’t have us walk to him and was very efficient. He was excellent! Rachel on the other hand, left us stranded!! Plus she charged us $* because she said she waited at our location for * minutes. This is a lie. I would like to request $* refund. Thank you
GetHuman896651 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman896651 fixed the problem
We are waiting for GetHuman896651 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman896651 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman896651
Jul 19th, 2018 - a yr ago
I have an issue with Uber too
Seen by 4 customers so far
Similar issue to 8370 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address
Phone number
Full name
GetHuman896651 started working on this issue
Jul 19th, 2018 2:56pm
GetHuman896651 confirmed the issue is fixed. Hooray!
Jul 20th, 2018 4:07pm