I had a customer complain about several of my services which have not changed. In part...

GetHuman-al_lovin's customer service issue with Uber from July 2018

Help with my Uber issue
The issue in GetHuman-al_lovin's own words
I had a customer complain about several of my services which have not changed. In particularly, they were intoxicated and I had a perfect *.* rating. They complained about my car being dirty, my driving, my navigation, and my professionalism. All of which I firmly dispute.**I believe because I did have such an outstanding record, in which I pride myself on, they felt the need to 'knock me down' figuratively speaking.**I would like that stricken from my record as I pride myself on being the very best and most hospitable driver on the road. My car is in immaculate condition, I keep it that way and am very proud of my rating. Please help with this unnecessary review. *As you may look at my record, almost half of my rides rate me. Every one was a * star with the exception of one today which rated me as a * (with zero complaints).*I just don't like the fact that some intoxicated person is able to say that many things that are wrong when knowing good and well that everything that was mentioned was inaccurate.**I'm asking politely to have those remarks and that rating removed.
GetHuman-al_lovin did not yet indicate what Uber should do to make this right.
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How GetHuman-al_lovin fixed the problem
Doing nothing. Uber cannot change the status of a rider's 'rating' nor remove their unsubstantiated complaints.
Please help with my Uber issue
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Customer service issue
Reported by GetHuman-al_lovin
Jul 3rd, 2018 - a yr ago
I have an issue with Uber too
GetHuman-al_lovin shared how to fix
Seen by 2 customers so far
Similar issue to 6988 others
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GetHuman-al_lovin started working on this issue
Jul 3rd, 2018 5:14am
GetHuman-al_lovin confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 6:27am