Uber Customer Service Issues

Dear Uber Team, I want to report an incident that occurred yesterday at 6:32 p.m. I had booked a cab from Subash Nagar to Nizamudin Railway Station. The cab driver arrived and when I informed him about my destination, he rudely refused to go to Nizamudin Railway Station, insisting he had to go to Gurugram to drop off another passenger by 8:00 p.m. He then demanded I cancel the ride in a disrespectful manner, but before I could, he cancelled it himself. Now I am being charged a cancellation fee, causing me to miss my train. I request the cancellation fee be waived, and appropriate action be taken against the driver. Please provide me with feedback on the action taken. Otherwise, I may escalate this matter to newspapers and social media platforms. Thank you, Rishabh Sharma

My wife arrived at Reagan National Airport on 6/21 at 5:00 PM and had trouble with an Uber ride. After several cancellations, she was matched with a driver named Danyel Bertice in a Jeep Cherokee. Despite being in the right location, they had difficulty finding each other. The driver was impolite and made inappropriate remarks, then left without my wife and charged her $5. I had to go to the airport to pick her up in the end. This experience was not how a customer should be treated. I am considering reporting this incident to local newspapers like the Washington Post.

On June 22, I scheduled a ride for 10:00 am from [redacted] Hayne Road Hillsborough to UCSF Medical Center, [redacted] Parnassus, San Francisco. The driver, Munkh, sent texts stating she was approaching, but then canceled the ride alleging I was not at the address. I was at the front doorstep upon the first notification. The app lacks a direct call function for Uber. The ride details conflicted in the messages, causing confusion. The driver claimed she waited too long; however, I was ready. Missing my crucial medical appointment due to this incident is unacceptable. I have faced similar issues before and a credit does not suffice, a full refund is necessary. Considering the reliable service of LYFT, I plan to share my negative experience widely. I await your response to address this matter promptly. - Ruth W.

Hello, I am a frequent user of Uber for both rides and food delivery. Last Wednesday, I placed an order for food (Order No- 19F00). Although the food delivery was on time and satisfactory, I encountered an issue with the payment. Despite not intending to use my Uber credits, a partial amount of $18.53 was deducted from my credits and the remaining $19.54 was charged to my credit card, ending in [redacted]. I reached out to Uber support to request a change in the payment method, asking for the full amount to be charged to my credit card and for a refund of the Uber credits. These credits are allocated for my business expenses, while this particular meal was a personal one. I require the refund of credits and to have the full charge applied to the card ending in [redacted] for reconciliation purposes at my company. I have faced challenges dealing with the support team as they seem to have difficulty understanding my concerns. Despite multiple messages, my issue remains unresolved, which is frustrating. Any assistance in resolving this matter would be greatly appreciated. Thank you, Shil

As a US Army veteran and Uber driver with over a year of experience and [redacted] five-star trips, I am deeply upset by the recent issues I've faced with Uber support. Despite my good record and positive reviews, I have been struggling after numerous unsuccessful attempts to resolve the problem through support. Relying on Uber to make ends meet due to my Social Security disability, the situation has left me unable to afford basic necessities like food and gas. I urge Uber to address this promptly. It has been a challenging situation, as I currently lack the means to even buy a hamburger for the next few days while awaiting payment.

Good evening, Upon my arrival at Heathrow after a long day of travel, I requested an Uber to take me home. Unfortunately, the first and second drivers that accepted the ride waited without moving for nearly 5 minutes before canceling. The third driver also did not move, leading me to attempt to cancel after 2 minutes. I was informed of a £10 charge for the third driver's time, although he had not yet begun the ride. It is concerning that there is no consideration for the time wasted by the passenger in such situations. This delay impacted my schedule as I needed to make it home for an important work call. While I appreciate the professionalism and friendliness of the drivers, I believe Uber should reassess its cancellation policy for a more equitable system.

I currently use my existing Uber account on my cell phone with the number [redacted]. Next month, my wife and I are traveling to different countries in Europe. We plan to activate AT&T's international package on my wife's phone, which has a different number than mine. As I attempted to set up Uber on her phone using my existing account to avoid creating a separate one for her, the app prompted me to verify my phone number, which is [redacted] and will not be with us in Europe. I proceeded to set up Uber on her phone using my email and my phone number. My concern is whether we will be able to use her phone to request Uber rides successfully and if drivers will contact her number rather than mine should they need to make a call.

I need to lodge a complaint about a situation in St. Petersburg. There's an individual, W.F.T., residing at Tamarind Bay Apartments in St. Petersburg, FL [redacted], who has unknowingly spread a highly contagious disease to two Uber drivers already. It's crucial to alert all drivers in the area not to pick him up as his illness can easily be transmitted. Please take necessary precautions to prevent the further spread of this contagious disease. Thank you for your attention to this matter.

On Sunday, June 3, [redacted], I took an Uber ride from [redacted] Bering Dr., not [redacted] Dr. as indicated on the invoice. I requested the driver to charge $50.00 to the credit card my son provided. However, unsure if this was possible, I ended up using my personal credit card for the $28.00 fare to William Hobby Airport to avoid missing my flight. I am uncertain if the $50.00 credit is still available and would like to know how I could apply it on my next Uber trip. Thank you, Stephanie M.

I purchased an Uber ride pass with a promotional offer that seemed to be misleading. Despite numerous attempts to address this with Uber via the app's help service, no resolution has been provided. I feel frustrated by the lack of assistance and am considering involving the state of Florida Attorney General's office. I still want the ride pass but not at a higher rate than the original non-promotional price. Uber has not been responsive to my specific request, and I hope they can address this issue promptly.

I inputted the correct pick up location but accidentally entered the wrong drop off location, resulting in a higher fare. Before the driver picked me up, I contacted him to rectify the error and texted him the correct drop off location. Unfortunately, Uber did not adjust the fare accordingly. I urgently need this matter resolved. If not, I will have to escalate my complaint to the NYC Taxi and Limousine Commission, freeze my credit card, and refrain from using your services in the future. I am extremely frustrated by this situation, and I am even contemplating sending mass emails to my clients about the issue—all because of a $30.00 incorrect charge.

I accidentally left my phone in my Uber car. I checked its location this morning, and it showed it was in Newark, NJ, just 10 minutes away from me. I contacted the driver, who initially said she was now in Maryland. She offered to have someone in Pennsylvania bring it to me for $[redacted]. After suggesting I could pick it up, she asked how much lower I could pay. When I mentioned the phone was last located in Newark and now was off, she questioned if she had it. After confirming details, she said she found a phone and would call me back but hasn't responded since pointing out the discrepancy in locations. Her phone number also shows as being from Newark, NJ.

On Saturday, June 23rd at 8:30 am, my spouse and I requested an Uber from [redacted] Ocean Lane Dr to [redacted] NW 4th Terrace. The price displayed on my app was $10.99. Upon arrival, the fare was updated to $90.99 because the driver requested an extra $80 charge without any valid reason. I demand a resolution to this serious issue. As loyal customers for nearly 4 years, I expect some consideration and a refund of my hard-earned money. The driver who took advantage of the situation should be terminated to prevent this from happening to others. If necessary, we are prepared to go to court and require evidence to be presented.

I haven't used UBER today, but I've been receiving SMS messages with a code without requesting one. I replied with STOP to the number [redacted], but I'm still getting the messages even though I don't have the UBER app on my phone. This is disturbing my day, and I would like it to stop. Please assist. You can reach me at [redacted] via text or call. My email is [redacted], but I rarely check it. Voicemail is preferred. Thank you for your help.

I recently requested an Uber, and the driver, Martin, in a Toyota Prius with license plate CFH9963, canceled my ride. I then requested a new ride, but surprisingly, the first driver who canceled showed up along with the new one still on the way. This confusion led me to try and cancel the second request, but the driver claimed to be at my location. Despite not taking a ride with either driver, I was charged the full fare and a $5 cancellation fee for both rides. I believe there was an issue, possibly with the Uber app, causing this mix-up. I hope to receive a refund for the charges as I was not able to use either ride due to the situation. Thank you for your attention to this matter.

Hello, Lately, my account has been displaying as "Frankypt Obe5tttttttytyta@rrrrrrrrrleqa7ppqqqqqqqqqqq" for several weeks, which has led to some amusing attempts by drivers to pronounce "Frankypt." My actual name is Frank Oberle, but trying to correct it seems futile as I may have taken my final Uber ride yesterday. I tried to fix my name in the user profile, but it appears non-editable, so I suspect I didn't cause the error. As for why yesterday may have been my last trip, I received a notification that my Uber app needs an update soon. However, my current Android Uber app lacks an internal update option. It seems I must update through the Google Play Store, which creates a problem as the store icon is missing from my phone, a common Android issue. Despite trying online solutions and contacting my provider, I can't resolve it. All suggestions point to a factory reset, losing data, and no one mentions a user data backup. I was advised to download a third-party app via the Google Play Store, which is ironic. While I understand this isn't your responsibility, I want to inform you that I may not use your services anymore due to these technical difficulties. I wanted to alert you to the possibility that others face similar challenges. It's worth noting that even if you postpone the update deadline, enhancing your app's user interface would be beneficial. Best,

I booked an Uber for 5 people, informed the driver we were 5, and he agreed. Once we got in, he said the car was only for 4 passengers and asked us to upgrade to an Uber XL, which was expensive. Since we had to go to Sector 9, we couldn't afford the bigger car. The driver refused to take us if we didn't upgrade, so we had to cancel as we couldn't leave one person behind. I hope Uber considers providing cars suitable for 5 passengers. This experience made me lose trust in Uber's services, and I have now started using OLA, which has better communication skills with customers. I hope Uber can address this issue quickly and offer vehicles for 5 people. Thank you.

Urgent Help Needed: I opened my Uber app to set up a ride to my 1:20 PM doctor appointment today. Accidentally, I may have requested a pickup and then left the house for grocery shopping. The Uber driver called while I was out, mentioning he had been to my house. I explained I didn't need the ride then but required a trip for my 1:20 PM appointment, with pickup at 1:00 PM. How do I ensure I get picked up at 1:00 PM for the 1:20 PM appointment? Can I expect the driver to arrive at 1:00 PM without another call? I was charged $5.50 for the earlier visit. My intent was simply to schedule a pickup for 1:00 PM via the app. I'm unsure what steps to take, and I must leave by 1:00 PM. Your prompt help is greatly appreciated.

I recently tried to create an Uber rider account but mistakenly inputted my details into a driver account instead. When I realized my mistake and tried to sign up as a driver, it informed me that my email address was already registered (by me). I am now unable to proceed with the driver application, and I find it frustrating that there's no available customer support to assist with this issue.

My account has been disabled, and the customer service email says they haven't received my email because they don't recognize it when I enter my phone number. It's been a long time trying to sort this out, and there's still no resolution. I have Uber gift cards from my son for Father's Day, and now I can't log in! It's frustrating not being able to speak with a real person. I use [redacted] for email and my phone number is [redacted]. When I enter my number in the app, it says my account cannot be accessed. When I seek help, I can't find out the email address linked to my account. It's incredibly aggravating! I received an email saying they won't receive mine until I provide the correct email, which I thought I did. Life shouldn't be this difficult. Please help if you can. I would appreciate any assistance. Thank you, Peter Williams.