Why was I charged for wait time today on my return trip? I was the only one who waite...

GetHuman-plasner's customer service issue with Uber from June 2018

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Help with my Uber issue
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The issue in GetHuman-plasner's own words
Why was I charged for wait time today on my return trip? I was the only one who waited. I scheduled the ride from the building lobby when my appointment was over. I followed the driver on the app and saw an SUV stop momentarily at the door. I walked over to see if it was my ride. Before I even reached the door, he left and drove around the building to the other door (directly across the lobby from the first door). I hurried out to see if it was my ride. When I determined it was, I got in the car. **I realize the driver has only been an Uber driver for a short time and he said he doesn't speak English. Perhaps he doesn't understand the policy regarding wait time. Surely "waiting" for a rider to walk across a lobby and go out the door and verify his license plate number before entering the car should not be charged as "wait time." *It's not the $*.** I was charged -- it's the principle.

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Customer service issue
Reported by GetHuman-plasner
Jun 22nd, 2018 - 3 years ago
Seen by 10 customers so far
Similar issue to 5896 others
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GetHuman-plasner started working on this issue
Jun 22nd, 2018 10:58pm
GetHuman-plasner confirmed the issue is fixed. Hooray!
Jun 23rd, 2018 12:09am

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