Uber Customer Service Issues

Recently, my phone number [redacted] has been showing my account as disabled. I sought help from the Kaitlyn at the helpdesk, but we experienced issues with repeatedly providing the same information. After several attempts, Kaitlyn mentioned that she had to close my account, suggesting I create a new one. However, today, during my attempt to create a new account, I encountered the same disabled account message. The website T.uber.com/account-disabled is recommended for further assistance. This issue is pressing as I have travel plans tomorrow. I prefer using Uber for transportation and would like to resolve this matter promptly to avoid any inconvenience.

My Uber experience with your driver on Sunday was terrible. The address was unclear, but instead of being patient, the driver lost his temper. He asked me to exit the car three times. I had to plead with him as my phone was dying in the Los Angeles area, leaving me with no other options. Finally, after losing his temper a fourth time, he demanded that I get out of the car, even opening the door. Stranded in the dark without a working phone as a young woman, I had to accept a ride from a stranger just to get back. It was a scary experience. I request a refund and compensation for this disappointing situation with Uber and their drivers.

Dear Sir, I am V. Surendra Babu from Visakhapatnam. I want to report an incident involving my fiancée and an Uber driver. She had booked a cab using her email [redacted] from Bakkanapalem Bus Stop to CBM Compound. The driver, Mr. Nagireddy Prakashrao with car no: AP31 TVA [redacted] and contact number: [redacted], arrived when she was already on a bus due to a long wait. The driver demanded money for cancellation, despite her explanation about Uber's policy. He became aggressive, used inappropriate language, and prevented her from boarding the bus. I believe customer safety, especially for women, is paramount. I request action against the driver and seek an apology. Thank you. V. Surendra Babu Phone: [redacted]1 Visakhapatnam.

Dear Officer, I am Shahid Maqsood. In December, I relocated to Ajax from another province and began driving with Uber at the end of December [redacted]. Due to my unfamiliarity with the area following my move from a smaller community, I faced difficulty navigating which led to some customer complaints resulting in the temporary suspension of my account. I genuinely appreciate Uber as a partner and am eager to continue working with them. Although my account was reinstated after some time, it was unfortunately blocked again after only a month. I kindly request Uber's assistance in reopening my account as my family, including elderly parents, depend on me. I am confident in my knowledge of Ajax now and have put in significant effort to familiarize myself with the area. I am particularly interested in Uber delivery services and am committed to delivering exemplary customer satisfaction. Thank you for considering my appeal and I hope for the opportunity to resume working with Uber. Sincerely, Shahid Maqsood

I left my cellphone in my last Uber ride on Tuesday, June 12th around 7:30 pm with the driver named Giovanni. I followed Uber's email prompts but had no luck. Even after repeatedly calling my phone, it rings and goes to voicemail. I attempted to use the "Track it down feature" in the email receipt but couldn't leave a message as the driver's voicemail was not set up. Despite trying to connect from my work phone multiple times for 16 hours, it seems the driver isn't responsive. It's frustrating that a large corporation like Uber lacks sufficient customer service. I plan to escalate this by contacting relevant federal agencies and seeking media attention. My name is James H., and you can reach me at jamesharkcom@[redacted]. I'm in urgent need of a new phone now.

As a driver, one of my passengers accused me of sexual assault, which I deny. This incident occurred on Monday, the 11th. I have been reaching out to Uber support continuously, but I have not received any updates in over 48 hours. I comprehend the gravity of the situation, but the lack of communication regarding the investigation is distressing. I am certain of my innocence, and it is disheartening not to be kept informed. Since Monday morning, I have only received repetitive responses from Uber support, and the absence of any follow-up is troubling given the false nature of the allegation.

I am disappointed that a $5.00 fee appeared on my card after the transport service failed to pick me up at the hospital. I waited for 25 minutes without success. Eventually, I had to ask my daughter from Simi Valley to come get me, which caused an additional 45-minute delay. This was distressing as I was unwell and hadn't eaten, only drinking water. Please refund the charge and provide me with guidance on this matter. Sincerely, B. S. Chase.

On June 13th, my friend used my business debit card to book a ride with Uber. The next day, June 14th, I noticed multiple charges on my card for this ride. My friend informed me that he contacted Uber because the driver got lost and still charged him. Following his call on the 14th, all charges appeared on my statement, leaving me with almost no funds in my account. Today, June 15th, I was shocked to see another charge from the same transaction causing my account to overdraft. I intend to dispute these charges and file a complaint against Uber for their actions. Without attempting to contact me, Uber wrongly charged my account, despite me not being the customer. I hold Uber responsible for the damages and demand reimbursement for the unauthorized charges. I have discovered Uber is facing a class action lawsuit for similar issues, and I urge all affected individuals to seek resolution.

I am writing from Greensburg, Indiana. Yesterday, I checked my bank account and saw a $51.68 charge for an Uber ride in San Francisco, a place I've never been to. Someone has clearly used my card information. I contacted my bank, and they advised me to reach out to Uber. However, when I tried calling, the recording disconnected me. I want this unauthorized charge denied and the money refunded. If more information is necessary, please contact me. There is a message on the Uber screen indicating the issue is resolved, but it is not. If this is not resolved promptly, I will escalate this matter to the BBB. Uber should be more cautious with out-of-state card transactions. Thank you.

My account was disabled recently, which I assume is due to my 16-year-old daughter requesting a ride. I understand the age requirement of 18 for passengers and take responsibility for that oversight. However, the driver, Mel, called me in an angry manner, questioning me and lecturing about parenting. While I admit my mistake, I feel Mel's approach was displeasing. He could have simply informed me of the age policy rather than criticizing my parenting. If my account cannot be reactivated, it's acceptable, but I suggest addressing the conduct of drivers like Mel.

I applied to Uber, but unfortunately, I was declined for not having a chauffeur's license, which is unnecessary in New Jersey. I have no intention of driving in New York City due to the distance, as I reside in Wall Township near Ocean County, around 1-1/2 hours away from New York City. Prior to my account deactivation, I have pictures from my Uber account showing that it was clear or clean. I hold a college degree, possess a clean driving record, and all my documents are accurate. I am puzzled why Uber allows various immigrants to drive while rejecting my application.

I have never used Uber and have not signed up for it, but I keep receiving text messages with Uber codes repeatedly. I am frustrated and curious to know why this is happening. Despite trying to stop the messages last week, I am still receiving them tonight. I would like assistance in identifying the phone number or email account linked to these codes to resolve this issue. I can provide the email address associated with this matter and would appreciate a call back from a real person to address this situation. My phone number is [redacted]. Please leave a message with a direct phone number and extension so I can follow up on this matter efficiently. Thank you, Nicola.

I've never had a negative encounter with UBER until tonight's service. My children and I were left stranded outside at night after the initial driver canceled without any communication or reason. This was not only inconvenient but also unsafe. Despite being charged a cancellation fee, I did not cancel. Thankfully, the second driver was professional and helped us. This level of service is unacceptable, especially considering my frequent use of UBER and UBEREats. I'd appreciate it if someone could contact me at [redacted] to discuss this incident further. Thank you for your past services, but this experience was very disappointing.

I've attempted to seek assistance three times now, and I'm frustrated as the issue persists. On Thursday, June 14, [redacted], I reviewed my bank account and noticed an unauthorized transaction. After investigating, I discovered a $51.68 charge from Uber in San Francisco. Residing in Indiana, I have never visited San Francisco, indicating a probable case of debit card information theft. It is disappointing how Uber seemingly lacks vigilance with out-of-state cards, making it easy for unauthorized users to make purchases. I urgently request the cancellation of this transaction and the immediate refund of my funds. I am prepared to escalate this matter to the BBB and local newspaper if necessary. For further correspondence, please reach me at [redacted]

On June 17, [redacted], I placed an order with Jimmy's for beef Stroganoff with filet instead of steak and two sides, polenta, Mac and cheese, and bread. Unfortunately, upon delivery, the driver was unable to come to my door as usual. After months of speaking with customer service, my team, including ADA Youngkin, has dealt with numerous complaints about missing items and food quality issues. This has been ongoing for a year, with one instance resulting in food poisoning for ADA Youngkin. The customer service team's response has been lacking, taking four hours to reach them and receiving rude treatment. As a member of law enforcement with a significant network, I am considering advising against using Uber Eats due to these recurring issues. Lt. Peres[redacted]

I took an Uber ride last Saturday night. My friend hailed the Uber, and just before we reached her house, I got sick in the car. I unfortunately vomited on myself, my shoe, and a bit on the car floor. The next day, I discovered I left my phone in the Uber. Uber provided us with the driver's contact information, and it turned out he lived 2.5 hours away in Sacramento. I made the journey in heavy traffic to meet him at the In&Out Burger parking lot off Truxel Rd. I retrieved my phone and paid him $[redacted] cash for the car clean-up. However, the following day, my friend was charged $[redacted], despite me already compensating the driver. I'm wondering if the $[redacted] I paid can be applied to the $[redacted] charge on her Uber account. It feels unjust to have to pay an additional $[redacted] after going through the trouble of retrieving my phone.

I experienced an issue with an Uber driver today due to a language barrier. Upon requesting a ride at 3:15 pm, the driver had trouble locating me even after 20 minutes of attempting to guide them. Communication was challenging, and ultimately, the driver asked me to cancel the trip. I insisted that the driver cancel as they were having trouble finding me. I had to resort to taking a taxi home and was charged a cancellation fee. Despite Uber claiming to have credited my account for the fee, it still reflects the charge on my account. This marks the second time this week a driver had navigation difficulties and canceled, resulting in the same issue with Uber's supposed account credit not reflecting accurately.

I was pleased with our Uber ride on June 2nd from Sea Tac airport back home. I rated the driver 5 stars. Unfortunately, we left our camera in the car. I spoke to the driver, who confirmed he found the camera and would return it. Despite multiple attempts to coordinate a return, he has not shown up or communicated any issues. I left an extra tip for him and understand he can't always leave paying rides. My son got upset on the phone, and now the driver, Ahmed Robles, is not responding to my calls or texts. I need help resolving this situation. Thank you.

Hello, I am seeking assistance regarding a gift card purchased through your platform. The gift card was loaded onto a mobile device for a recipient, but is now not visible, displaying a zero balance online. Cashstar's customer service was unhelpful, directing me to contact Uber for resolution. Currently, the whereabouts of the $[redacted] are unknown, giving the impression of mishandling on your end. I previously reached out via email without a response and urgently require clarification on this matter concerning a significant sum of money. Originally, we intended to split the gift card among several individuals, a plan which now seems unattainable. Apart from resolving the missing funds, I aim to explore setting up a shared payment account but priority lies in locating the missing $[redacted]. For further communication, I can be reached at [redacted]. A prompt response would be greatly appreciated. Thank you, Varun

During my trip from Irvine to LAX airport, I misplaced my phone. Since my friend scheduled the ride using her account, I can't reach out for help through the app. The customer service number appears to be unavailable, and I've been unable to contact the driver. Through GPS, I noticed my phone is in the driver's car, which has been traveling around the LA area for the past two days, even recently. The driver, Edward, drives a LEXUS RX with the license plate 7MSZ898. I have crucial data on the phone, and it's urgent as the battery is low. I'm hoping the Uber service team can assist in contacting the driver. I believe the phone is in the left back seat, potentially in the gap between seats. Can you please ask the driver to check for it? I can be reached at +[redacted][redacted] or [redacted] (US number), or via email. I'm prepared to compensate the driver for returning the phone. Thank you for your help.