Uber Customer Service Issues

I recently got a new phone and reinstalled the Uber app, but I am unable to log in despite multiple attempts. I've tried various email addresses, the "forgot password" option, and even creating a new account with my phone number, all without success. This issue has persisted for a few months, and I need to resolve it before traveling this weekend. Can you please help me reset my account or regain access? My phone number is [redacted], and the emails I have tried are [redacted] or [redacted] (though I believe it's the former). I have been informed that I may have been banned from Uber, but I had a decent rating of 4.74, so I am unsure if that's the reason behind my login troubles. Any assistance would be greatly appreciated.

Hi, my name is Sarah S. I don't have any issues with Uber, but I wanted to share that one of your drivers in San Jose was seen playing with my daughter's missing dog. I have been looking for her since April 15, and I was informed by someone at the parking lot where she disappeared about a female Uber driver playing with a dog matching the description of mine. Could you please contact me at [redacted] to discuss a possible solution? Thank you for your time, and I hope you can reach out as my daughter misses her dog dearly.

On June 8th, I ordered an Uber ride to the airport but encountered a problem when the driver went to pick me up instead of coming to my location. Despite the map showing he was at my place, I had to call him to discover the mix-up. This led to me being charged a cancellation fee, which was supposed to be applied to my next trip. Unfortunately, the Uber confusion caused me to miss my flight, resulting in additional expenses. Even though my bank statement only shows a charge of $8.36 for the original ride, I also incurred a cancellation fee. The $10 ride I had to take later that night would have been unnecessary if Uber hadn't made these mistakes during my initial trip to the airport.

I encountered two frustrating incidents that wasted a total of 45 minutes of my time. Initially, I had a ride with George (plate #: 59341X) who accepted but then canceled after informing me he didn't want to go to my destination. Subsequently, Shaw (plate #: Z513492) accepted my ride request, but she canceled when she was just 1 minute away. It's frustrating that drivers accept rides they don't intend to complete. The second issue was with Ron (plate #: AS36202) who made me wait 10-15 minutes. Despite showing him in the app as my driver, he had a different pickup listed on his phone, causing confusion and wasting more time. I'm disappointed that I couldn't book another ride due to the app's confusion, leaving me stranded. It's concerning that reaching customer service for help is not immediate, and having to explain everything in writing only adds to the frustration.

I sought an Uber ride home from the convention I was working at, having been dropped off by another driver earlier. When I reached out to my assigned driver, they seemed lost and failed to reach me. Despite the language barrier, I attempted to communicate. Unfortunately, the driver cancelled twice, leaving me stranded and having to rely on a stranger for a ride. I'm disappointed with this experience as I value Uber as a service. I would like to address this situation and ensure such issues are rectified in the future.

Hello, I am Arjun Mainali and I would like to share my experience. On June 9th, in the afternoon, at SFO airport, I requested an Uber from International Gate 1. Once I was all set, I requested the ride. However, the driver went to International Gate 3 instead and called me to go there. I agreed and headed towards Gate 3. Upon reaching the Uber taxi, the driver canceled on me. I explained that I needed to be picked up from Gate 1 where I was waiting, but he did not listen and canceled due to not wanting to wait any longer. This led to him picking up other riders and leaving me stranded. I believe the Uber driver was at fault and I kindly request a refund of $5 on my card. Thank you. Arjun Mainali

Hello, I am Arjun Mainali. This incident happened on June 9 in the afternoon at SFO International Gate 1. I was all set for my ride and requested an Uber. Unfortunately, my Uber driver went to Gate 3 instead of Gate 1. Despite my attempts to communicate my location, he canceled the ride, stating he could not wait longer. I watched as he picked up other riders and refused me service. I believe the Uber driver was completely in the wrong in this situation. I request a refund of $5 on my card as I feel this issue was not my fault. Thank you, Arjun Mainali

It is frustrating not to have a contact number for your company. I may not use this service again. I need info on using Uber at the Las Vegas airport, as my partner and I are disabled. We are familiar with Uber in Portland but not in Vegas. Also, how can we use Uber Eats in Vegas? I prefer phone communication rather than email. Contacting customers via phone would improve the company image. Having no customer service phone makes it hard to get information. I once lost my keys in an Uber and faced challenges trying to reach someone. Judy M. [redacted].

Dear Uber Team, I am writing to express my dissatisfaction with my recent Uber rides. Firstly, I was picked up from Komarock, but the trip seemed to have already started before reaching the actual pickup point at Kwa Mbao Police Station. I urge you to investigate and address this issue promptly. Secondly, I had requested an Uber from Garden Estate to Kwa Mbao, and the driver took a long time to contact me. He suggested I cancel the ride, but I declined as he was the one causing the delay. Ultimately, he canceled from his end, so I sought an alternative ride with Taxify. Unexpectedly, another Uber driver contacted me an hour and a half later to pick me up. This lack of reliability is disappointing, and I hope I will not incur any charges for this inconvenience. I trust you will look into these matters and improve the service for all clients. Thank you.

Yesterday, I requested an Uber around 9:00, but the driver took more than 30 minutes to contact me. When I called, he said he couldn't come, so I didn't cancel to avoid charges. I ended up using Taxify. Later, at 10:30 pm, another Uber driver called to pick me up, but I had already taken Taxify. Now, I received a receipt charging me $[redacted]. Please review your systems as I shouldn't be charged due to the inconvenience and the timing mix-up. I need this charge removed. Thank you.

This morning, I booked an Uber Pool for 7:30 a.m. Initially, the app showed the driver was 12 minutes away due to dropping off another passenger, which was fine. However, I noticed that the driver kept changing, causing delays. After the driver changed for the second time, I called "Anthony," who claimed to be just 2 minutes away, but the map showed him going in the wrong direction. Upon calling again, he informed me that I was no longer on his list, despite Uber still indicating him as my driver. Frustrated as I needed to be at work by 8:00 a.m., I eventually had to call another Uber X myself. As a result, I arrived at work late and had to pay $15.00 instead of the usual fare. This experience was very disappointing, and I am requesting a full refund. I hope there are no cancellation fees incurred, as I did not cancel any of my Uber Pool rides; they were canceled on me unexpectedly.

Hello, I reside in Raleigh, NC. On 6/7/18, I booked an Uber Driver named Mark. Unfortunately, Mark mistakenly went to the wrong address ([redacted] N. Dawson Street) instead of coming to my location at [redacted] St. Mary's Street. After contacting him, he was impolite and asked for my whereabouts. Despite providing him with the correct address twice, he did not respond appropriately. He claimed to be outside my building when he was actually at the wrong place. Mark then suggested that I change my location to meet him, eventually hanging up on me. This led to him erroneously reporting that I canceled the ride. Subsequently, I was charged $5 for a ride that I did not cancel. I called another driver who promptly picked me up. My account should be refunded the $5 since the issue was caused by the driver's error. Moreover, I want to report that Mark's behavior was unprofessional and disrespectful during this incident.

My name is Héctor Rivera. I accessed the driver application to start working with Uber and have been experiencing issues with the required documents for two weeks. I have repeatedly sent in the vehicle license, driver record, and profile picture, but I am told they do not have an expiration date. This lack of clarity and response from customer service or Uber technicians has made it challenging to address these problems. Despite my efforts, there has been no resolution for over a week. I hope for assistance in resolving this matter. If possible, please contact me via email at [redacted] or by phone at [redacted]. Your prompt response would be greatly appreciated. Thank you.

On Sunday, June 10th, I took an Uber ride from Shopite, Hamilton Square, NJ to my Home at 27 Lamont Ave., Apt 8, Mercerville, NJ [redacted]. My telephone number is [redacted]. My driver was Sergio, who has since left for Brazil for the next 2 months. I believe I left my large map case in Sergio's car. It contained my EpiPen for anaphylactic shock, Symbicort for asthma and COPD, my wallet with $[redacted] in cash, my NJ picture Handicapped Driver's License, Handicapped Placard with supporting Registration Card, Veteran's Administration Picture ID, Social Security Card, 2 checkbooks, 2 savings account information, 2 debit cards, and College and Veteran ID's. I tried contacting Sergio through the Uber Website Help Section and left a message on the answering machine but have not received a call back. Thank you. My mailing address is 27 Lamont Avenue, Apt. 8, Trenton, NJ 08[redacted].

On Friday, June 1st, at around 4:45 PM, near [redacted] 7th Ave., NYC close to Penn Station, I encountered an issue with an Uber ride. I was charged a $5 cancellation fee which I would like to request a refund for. My wife and I, along with our luggage, were attempting to head south to SOHO. After difficulties securing a ride due to heavy traffic, an initial driver requested cash payment, which we declined. Upon connecting with the actual driver, Mohammed, we faced delays due to traffic and one-way streets. Mohammed suggested I cancel the ride to avoid further wait times. Believing the cancellation would nullify the request entirely, I later accepted a ride from a yellow cab. Subsequently, another Uber driver called looking for us. Regrettably, I had to cancel that ride, incurring the $5 fee. I am seeking a refund primarily to maintain my positive passenger rating and avoid a cancelled ride on my record. I acknowledge my misunderstanding and sincerely hope to rectify this situation without impacting my Uber standing. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I ordered an Uber, and the app showed a 3-minute wait, but the car didn't move for 15 mins. I tried to call the driver 12 times, used chat, but got no response. The driver then canceled after 25 mins and I was charged a cancellation fee of £6. I disputed the charge, but instead of a refund, I was told I received a credit. I still haven't made it home after an hour. My food is now cold, and I'm frustrated with Uber's lack of customer service. I demand my money back, compensation, and a prompt response to this terrible experience.

I have been receiving numerous text messages throughout the day from the phone number ([redacted]) stating “#### is your Uber code” since 11:35am PST. Despite not actively using the Uber app and attempting to delete it to resolve the issue, the messages continue. I fear that my account may have been compromised. Despite my efforts, I have been unable to contact anyone regarding this matter, as the number sending the texts does not accept incoming calls.

I am currently facing a situation that could potentially escalate legally. A woman claims to have left my house in February and hailed an Uber about 7 blocks away without providing a specific date. I possess her unusual name, my address, and a search range of 10 blocks. I seek confirmation indicating whether she did indeed request a ride on specific dates (X, Y, Z) in February, along with the corresponding time, or a denial of such requests. My inquiries are as follows: - Can Uber furnish this information upon request or upon submission of the requisite documentation? - What documentation is necessary for me to make such a request? - What steps must I follow to proceed? I found the help site lacking in the information I required. - If the information is disclosed, should I provide more detailed search parameters, or is the information I have sufficient? Thank you for your assistance. Sincerely, Steve

Hello team, I want to address an issue where the driver canceled the trip themselves, but I was still charged Rs. 47.25 for the cancellation on June 3, [redacted]. This is unacceptable to me. I believe that if the driver cancels the trip, the customer should not be held responsible for the cancellation fee. The receipt clearly states that the driver canceled the trip, which I have attached for your reference. If you still believe this was a mistake on my part, it is unfair to me as a customer, especially since this has happened to me before. Please review and correct this error. If you need to discuss this further, kindly contact me at [redacted]4. My UBER ID is [redacted] and you can reach me at [redacted]4.

I recently took an Uber ride from DCA to two stops in Maryland. The driver charged me $47 to my house in Potomac, Maryland as expected. However, the next stop in Bethesda, Maryland, only 8 miles away, cost me an additional $42. I find this excessive, especially since I wasn't informed beforehand about the extra charge. I am quite disappointed in the fee structure in the DC area and wonder why it differs from that in Charleston. I ended up paying a total of $97 for a one-way trip of 16 miles or a round trip of 32 miles. The expectation to tip on top of this seems unreasonable. While I would like to discuss this over the phone, I find it frustrating that there is no contact number for complaints. Thank you for looking into this matter.