Uber Customer Service Issues

Hello, my name is Gian. I had two frustrating experiences with Uber recently. Firstly, a driver named Chris took an exceptionally long time to pick me up, driving in circles and going nowhere near my location. This caused me to nearly miss my flight, and I was eventually charged a cancellation fee. The following driver took me to the airport, and he pointed out that Uber's GPS is flawed, providing incorrect addresses for destinations. I believe I am owed a refund for the cancellation fee due to Chris's incompetence. Secondly, after returning to California and requesting an Uber ride home, a driver incorrectly arrived at a different location near the designated pick-up area. As I tried to walk to the car, the driver canceled the ride, and I was charged again. This pattern of drivers not locating me accurately has happened multiple times this week. I feel that I should be refunded for both charges, as these errors were on the part of the Uber drivers, not mine. Thank you.

During my holiday in Sri Lanka from May 24 to June 3, [redacted], I relied on Uber for transportation. However, I encountered an issue when a driver I booked failed to show up citing other commitments. I had to cancel the ride and book another Uber. While I was charged a cancellation fee of 50 rupees (approximately 50 cents), I disputed this charge because the driver was at fault for not fulfilling the booking. Despite my complaint, Uber still charged me the fee. I found the whole experience with Uber in Sri Lanka to be dishonest and the company seemed incompetent. I have since stopped using Uber in Sri Lanka and informed others about my negative experience. Going forward, I will only consider using Uber in Australia and will be cautious by recording conversations with drivers to avoid similar issues. It's disappointing to see such lapses in service and accountability from Uber in certain regions.

I am experiencing issues with Uber as it will not allow me to request a ride despite having multiple debit cards added to my account. I am hesitant to create a new account due to a lack of understanding the process. With two debit cards on my current account, I keep receiving prompts to select a different payment method. This has left me stranded without transportation, resulting in significant inconvenience and distress. The app repeatedly directs me to try another payment method, although my current cards work fine with other applications. This recurring problem is causing me undue stress and aggravation. I seek a prompt resolution to this matter, allowing me to utilize the service as intended. I trust that this issue will be rectified swiftly, and potentially, I may be compensated for the disruptions and financial losses I have experienced.

I am looking to start working with Uber Eats as a delivery driver. When I attempt to log into my account, after entering my email and password, the platform prompts me for a verification code to access my account, but I am not receiving it. I reached out to the customer support hotline and provided verification for my phone number, email, and previous trips. After receiving an email confirming that my phone number was verified, I tried again online but continued to not receive the verification code. I have been attempting to resolve this issue through the customer support hotline all day without success. The same issue persists when I try to access my regular Uber account. I am feeling very frustrated and unsure how to proceed. Thank you. - Vincent (Viktor)

I would like to add my daughter, L.S. in Gainesville, GA, to the Family plan. She has accepted my invitation, but faces an issue when requesting her first pickup, prompting her to provide a credit card for verification. As the account holder in Florida, I have the Visa debit card ending in [redacted]. I assumed any charges would be billed to my card once she was added to the Family plan. How can we resolve this? I appreciate your assistance in addressing this matter. Thank you. S.L. Ct: XXXX Northlake Boulevard, North Palm Beach, FL [redacted]

I recently took an Uber trip from Cape Town Airport to my home in Stellenberg, Cape Town. The quoted price was Rand [redacted].00, however, the receipt I received stated Rand 23.00. I have contacted Uber about this discrepancy over 24 hours ago but have not received a response. I am unable to find any other way to reach out to Uber for assistance. If this issue is not resolved soon, I may need to escalate it through mass media to warn other users in South Africa. While Uber has generally been a great service for me, their response to this problem has been very disappointing. It has been over 7 days without a resolution. I urge everyone to be cautious and verify their Uber receipts before making any payments to drivers.

I bought two $25 Uber gift cards from Jewel in Libertyville, IL [redacted] around May 14th. After scratching off the back, the cards showed as invalid when I tried to use them. Multiple friends also attempted to use the card numbers and encountered the same issue. As someone facing homelessness who just landed a job requiring transportation, losing $50 is a huge setback. I've been trying diligently for three weeks to resolve this issue without success. I have the cards but no receipt. My name is S. Esposito, reachable at [redacted] or [redacted] Please, I'm in desperate need of these rides or a refund.

On Monday, June 4, [redacted], around 3:33 a.m., I booked an Uber from Amazon at [redacted] NJ-27, Edison, NJ [redacted] to 4 Cypress Drive, Colonia, NJ. The driver, DK, in a Toyota Highlander GURU17 accepted the ride, claiming a 7-minute pickup. After a few minutes, he called to say he would be late by 15 minutes. Unwilling to wait, I mentioned I was coming from work and couldn't delay. Unfortunately, he abruptly ended the call. Stuck for about 30 minutes, I couldn't hail another Uber as the app showed I was in transit. I dispute the $6.53 charge for the Stanley - Toyota Camry - T72 4691C canceled ride and request a refund to my bank account. This experience, due to DK's poor actions, reflects badly on Uber's customer service.

I used to drive for Uber in Indianapolis before moving to Florida. I recently tried to sign up to drive in Sarasota after retiring, but faced issues as my old Indiana license and registration were still on my account. I uploaded all my Florida documents but still encountered problems with outdated information. I received texts and emails about this, but it seems the problem persists despite my efforts to update it. I am eager to start driving in Florida and would appreciate any help or advice to resolve this issue and start working. Thank you. Tom M.

On May 27th, I reached out via email, but it seems the email address on file may not be working. I am now trying this method to relay my concerns until I receive confirmation of a resolution. As a frequent Uber user, I want to bring to your attention an unsatisfactory experience I had with one of your drivers, reflecting poorly on your company. On today’s date around 5:35 PM, at Louisville International Airport, I was at the designated LYFT/UBER pickup area trying to order an Uber when a vehicle, a silver Chevrolet Impala with Ohio license plate FWY1883, and a black male driver with a female passenger, entered the area. The driver parked, left the vehicle, and walked away disregarding the pickup zone regulations as outlined by the airport. When confronted, he identified himself as an Uber driver and responded rudely to my concerns. This behavior, along with the disregard for regulations, led me to cancel my Uber ride and opt for a competitor instead, fearing a potentially uncomfortable ride. Such conduct not only violates airport rules but also sets a negative tone for your company. I wanted to alert you to this incident as drivers like this one could harm the reputation that ride-sharing services have worked hard to establish. Your prompt attention to this matter would be appreciated. Despite this unfortunate experience, I remain a loyal Uber user. Warm regards, Ms. E. Bennett

On June 3rd, I scheduled an Uber for June 4th at 9:00. Despite receiving confirmation of a driver between 9:00-9:15, no driver arrived by 9:30. I ended up flagging down a cab to make it to the airport. Later that day, I received a call at 9:15 pm from a rude individual offering Uber services. When I declined due to their tardiness, the person became aggressive and started yelling at me to come out. I promptly ended the call. I called my credit card company to dispute the $70.36 charge from Uber, only to find out Uber had already processed the payment. I am requesting that Uber refund this amount back to my card. Surprisingly, the cab ride cost $15 less than Uber. This unfortunate experience has impacted my willingness to continue using Uber, depending on how this matter is resolved.

I have an issue with my Uber ride from May [redacted]. I requested an UberX and was charged $** instead of the quoted $** at pick-up. I need the bill to be adjusted to the correct amount. You can reach me at (***)***-****. I trust that Uber will resolve this and adjust the fee accordingly. Additional information: Although I ordered an UberX, an UberXL arrived. In previous similar situations, the rate was always adjusted to UberX. Please reimburse me for the fare difference. This has been ongoing for almost a month. I look forward to a refund. -Bill

I reached out to Uber on 15th May [redacted] to report a double charge issue for a ride on 23rd January [redacted] from the Port of Miami to Weston, Florida. The ride cost $48.07, and an additional charge of $52.33 appeared on my credit card for a ride that did not occur. After providing all necessary details, Michael Angelo F. from Uber informed me they would investigate before considering refunds or adjustments. It has been three weeks without any update on the matter, making it impossible for me to use Uber. I am eager to resolve this matter promptly so I can continue using Uber's services and would appreciate your assistance in resolving this billing error. Your attention to this issue would be greatly valued. Thank you. Monroe Mitchel

I applied to be both an Uber and Lyft driver. While I was approved for Lyft, Uber did not approve me due to a background check issue. Initially, there seemed to be a problem with the background check, but after checking on checkr.com, it showed that everything was clear. I provided screenshots of the results to Uber, and they mentioned they would need to run the check again before approving me. They asked me to wait for 2 weeks. However, when I recently checked the Uber driver app, it indicated that I didn't pass the background check. I find this confusing as Lyft approved me using the same background check platform. I have attempted to contact Uber, but it has been challenging as I am currently blocked from the app. I believe this may be a mistake and would appreciate assistance in resolving this issue. Thank you. - J. H.

I was wrongly charged a $5 cancellation fee by the driver, which I find dissatisfying. Without being notified of the driver's arrival, I saw in the app that the driver was about to leave just as I walked out of my door. As I tried to get to the vehicle, it drove off, causing me inconvenience and lateness for work. Uber is my go-to for commuting, but this experience has left me upset, and I am reconsidering using the service in the future. Paying $5 for the driver to leave while I was walking out seems unjust. I strongly feel that I deserve a refund since the driver departed without waiting for me to take the ride.

Dear Sir or Madam, On May 16th at 5:20, I contacted Uber for a ride to my grandson's birthday party in Queen Anne. My names are with me. We were told our ride would arrive in 7 minutes. Despite being ready at the pickup point, the driver did not arrive by 6:00, and attempting to call went unanswered. At 6:10, I canceled and ordered another Uber, causing us to be late. There is no reachable phone number for assistance, and Discover has credited $3.00 for the issue. I am requesting a full refund of $3.00 for the unauthorized cancellation fee. Improving the ability to reach Uber's customer service and dispute charges directly on the website would be greatly beneficial. I resorted to using Get Human through Discover to address this matter. I appreciate your attention to this issue. Thank you, Laura Dixon-Dybvad

Hello, On the 6th of June, I was traveling from Basweshwarnagar to Dr. Shivram Karanth Nagar using Uber Share. The ride was booked at approximately 8:19 am, with an estimated arrival time at the office around 9:00 am, priced at Rs. 99.90. The Maruti Suzuki Swift Dzire I was in, driven by Ravi, encountered an unfortunate incident near the UAS campus. Two individuals on a bike stopped our cab, confronted the driver, and took him away due to unpaid EMI, abruptly ending my trip at 8:45 am, leaving me stranded and unsafe. I had to order another cab at 9:06 am, a Nissan Micra with the driver named Arun, who refused to reach my exact location, resulting in additional charges of Rs. 69.52. Due to these unforeseen circumstances, I arrived at the office late around 10:00 am. I would appreciate it if Uber could address this situation and provide compensation and a refund promptly. Thank you, Pinkoo

Last night, I noticed a discrepancy in my Uber charge. I expected a fare of $9.35 for a 6-mile ride in an Uber X but was instead charged around $90. During the trip, I guided the driver as he seemed lost on 91st Avenue, incurring a waiting fee. Despite providing correct addresses, the confusion led to additional charges. I respectfully request an $80 refund as the receipt lacks clarity on this charge. I believe that my lower rating should not warrant such an excessive increase in fare for one trip. I value your service and hope to avoid similar issues in the future. Thank you for addressing my concerns.

My name is Bobby H. I requested an Uber ride at 6:15 pm on Sunday, June 3, [redacted]. I was waiting in front of 36 West 34th street in Manhattan, New York. The driver's name was Frank, driving a Toyota Camry with plate # T746951C. Frank asked me to cross the street in heavy Sunday Midtown traffic, as he was across the street on the north side of the block. Due to my disability, I couldn't risk crossing without a signal. When I asked him to drive around to pick me up, he refused, told me to cancel, and hung up. Uber charged me a $5.00 cancellation fee, which I find unacceptable. I'm disappointed by the poor treatment and lack of customer support. Please contact me at [redacted] to resolve this matter promptly. If not resolved, I will file a complaint with the New York City Taxi and Limousine Commission.

Hello, I am Gaylon L Murphy from Atlanta. I have been an Uber driver for about 19 months, completing over [redacted] rides with a rating of 4.97. Since May 15th, I have been unable to pick up riders due to a new background check. I had 2 disputed items, and 2 have been resolved. The remaining one is still pending after 3 weeks, causing me to lose over $[redacted] in rides. It has been nearly 30 days now, and I kindly request for this to be resolved within the next 24 hours so I can resume picking up riders. I find it unprofessional to face this issue without any prior notification. My driving record is flawless, and I have no criminal history. Despite reaching out to Checkr, I have not received a satisfactory response. I urge Uber to address this matter promptly, as I have been a loyal partner, generating over $30,[redacted] in commissions for Uber. I am dissatisfied with how this situation has been handled. Thank you, Gaylon Murphy