Hi,**This is in reference to the terrible experience I had today with Uber. And this is...

GetHuman-meghnabi's customer service issue with Uber from June 2018

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The issue in GetHuman-meghnabi's own words
Hi,**This is in reference to the terrible experience I had today with Uber. And this is not the first time that such incidence took place but I ignored this most of the times. But today it was height and not acceptable at all. I booked Uber cab today in the morning at around *:** am, it took nearly ** minutes to find the cab. Finally cab was found and it was showing ** minutes for the arrival of the cab. I called the driver and confirmed for his arrival. Driver said he is on his way and will reach there in next few minutes. I kept on waiting and then again called same number. Suddenly that number was not available and that cab never reached at the pick up point. I didn't cancel the ride. But still I am fined and penalty charges are taken. I mean why?? I am not liable to pay those charges when I haven't cancelled the ride. *Yesterday as well, similar incidence happened. Driver didn't arrive and cancelled the ride and penalty charges were taken from me without any reason.*Uber is the most pathetic service ever and I will make sure that no one of my fellow mates will use Uber for commutation.*I want refund of those charges which are being taken from me! else I will take this complaint further.

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Customer service issue
Reported by GetHuman-meghnabi
Jun 20th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 5550 others
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GetHuman-meghnabi started working on this issue
Jun 20th, 2018 5:29am
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Jun 20th, 2018 5:30am