First let me start off by saying I have never had a bad experience with UBER until the...

GetHuman792737's customer service issue with Uber from June 2018

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The issue in GetHuman792737's own words
First let me start off by saying I have never had a bad experience with UBER until the service i was provided tonight. I always use UBER and tonight just absolutely took the cake. My kids and I was stranded outside in the middle of the night waiting for a driver who failed to show and even cancelled for no reason at all. This is very dangerous. I promise I would not be so upset but he fact that I was waiting outside late at night with my children is very unacceptable. He did not even call , text or anything but instead just cancelled then had the audacity to charge me a cancellation fee even though I did not cancel. If it was not for the second driver who was dispatched who was very professional and followed instructions my kids and I would still be waiting. I use UBER along with UBEREats very frequently and never experienced service like this. I would greatly appreciate it if someone reach out to me to discuss this matter by email *****@***.com. Again thank you so much for the services you have provided me thus far but this was very unacceptable!!

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Uber

Customer service issue
Reported by GetHuman792737
Jun 17th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5214 others
0 customers following this

Timeline

GetHuman792737 started working on this issue
Jun 17th, 2018 9:42am

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