I requested an uber and the app showed a * minute wait. The car didn't move for ** minu...

GetHuman-ilangap's customer service issue with Uber from June 2018

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The issue in GetHuman-ilangap's own words
I requested an uber and the app showed a * minute wait. The car didn't move for ** minutes. I called the driver ** times, he didn't answer, nor did he call me to say why he hadn't arrived yet. I used the chat function to ask where he was, he didn't reply. I missed a bus I could have used to get home faster and for free. Still no word from the driver. A full ** minutes after ordering a ride, the driver cancelled, saying I had taken too long to show up!! THEN I WAS CHARGED £* cancellation FEE!!! I raised an issue with the charge, saying that the driver didn't show, but instead of refunding me, the app is telling me I have been 'credited', meaning my money has been kept by the company, and I have to ride with Uber again to effectively receive my Refund! It's now been an hour since I ordered an uber and I'm still not home, it was meant to be a ** minute journey and I have heavy bags with me. I have hot food I wanted to rake home quickly, it's now cold an inedible. I am beyond furious. I have never been so angry with a company in my life. To make matters worse, there is no way of speaking to someone about this most awful experience!!!! I want my money back and compensation for the time wasted and inconvenience and anger caused, I am absolutely furious and want someone to contact me immediately.
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Customer service issue
Reported by GetHuman-ilangap
Jun 12th, 2018 - 9 mons ago
I have an issue with Uber too
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GetHuman-ilangap started working on this issue
Jun 12th, 2018 7:37pm