Two separate issues which, together, wasted ** minutes of my time. First I requested a...

GetHuman-ksinha's customer service issue with Uber from June 2018

10 views | 560 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-ksinha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ksinha's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ksinha will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ksinha can let us know if they help or not.
Before contacting them, items GetHuman-ksinha may need:
Email address, Phone number, and Full name
The issue in GetHuman-ksinha's own words
Two separate issues which, together, wasted ** minutes of my time. First I requested a ride which was accepted quickly. The driver, George (plate *: *****X), told me after I was already in the car that he didn't want to go to my destination and proceeded to cancel on me. I got out and requested another Uber. This driver, Shaw (plate *: Z******) accepted and was * minutes away. She waited until she was * minute away from my pickup spot to cancel on me. If a driver doesn't want to take me to my destination they need to cancel immediately instead of accepting and wasting my time before cancelling.**The second problem was with the third driver, Ron (plate *: AS*****), who I waited **-** minutes for. When he got to my pickup spot, I saw that he was not trying to pull over but he had to stop at a light so I walked over to his car anyway. When I got in his car I showed him the app on my phone which listed his name and car as my driver but I could see that the app on his phone showed he was picking up a different rider and he was unable to pull up my trip information. He apologized and said the app must have cancelled for him by accident and that it had happened before. I could not request anymore rides because the app still thinks Ron is en route to pick me up and that was ** minutes ago. I'm beyond furious and it only makes it worse that I cannot talk directly to a customer service rep and instead have to type all this out.

GetHuman-ksinha did not yet indicate what Uber should do to make this right.

How GetHuman-ksinha fixed the problem

We are waiting for GetHuman-ksinha to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ksinha fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-ksinha
Jun 8th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 560 others
0 customers following this

Timeline

GetHuman-ksinha started working on this issue
Jun 8th, 2018 9:15pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies