Hi, at about *:**a.m. on Monday, June *, ****, I ordered an Uber ride for pick up at Am...

GetHuman-don_ruth's customer service issue with Uber from June 2018

Help with my Uber issue
The issue in GetHuman-don_ruth's own words
Hi, at about *:**a.m. on Monday, June *, ****, I ordered an Uber ride for pick up at Amazon at **** NJ - **, Edison, NJ ***** to * Cypress Drive, Colonia NJ. The ride was accepted by one of your drivers DK in a Toyota Highlander GURU** who indicated that the pickup time would be * minutes from the time I made the call. However after waiting for several minutes he called me back and told me that he would not be able to pick me up until ** minutes after. I explained that I did not want to wait that long and that he should not have accepted the call and cancelled if he knew he would not be able to pick me up at the time he stated. I explain to him that I was getting off from work and did not want to wait. However, he hunged up the phone on me. I waited for approximately half an hour and was not able to do anything in terms of an alternate ride with Uber since the app indicated that I was already on a ride. **I will therefore not be paying the charge of $*.** for the canceled ride with Stanley - Toyota Camry - T** ****C. Please therefore credit back the $*.** that was debited to my bank account.**This was indeed extremely poor customer service from DK your driver and ultimately Uber.
Refunding the money taken from my account.
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Uber

Customer service issue
Reported by GetHuman-don_ruth
Jun 4th, 2018 - 4 mons ago
I have an issue with Uber too
Fixed
Seen by 6 customers so far
Similar issue to 345 others
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GetHuman-don_ruth started working on this issue
Jun 4th 6:42pm
GetHuman-don_ruth indicated the issue is not fixed yet.
Jun 8th 12:23am
GetHuman-don_ruth indicated the issue is not fixed yet.
Jun 8th 12:23am
GetHuman-don_ruth indicated the issue is not fixed yet.
Jun 8th 12:27am