When I was overseas on holiday in sri lanka from **.* to *.*.** I was using Uber for al...
GetHuman-vallipur's customer service issue with Uber from June 2018
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The issue in GetHuman-vallipur's own words
When I was overseas on holiday in sri lanka from **.* to *.*.** I was using Uber for all my travel till a booking I made was not honoured and the driver did not arrive as he said he had other things to do and will not come as relayed by him when I called inquiring about the delay. *Hence I had to cancel this booking to get another Uber car. The Uber sent me a cancellation fee of ** rupees which is only about ** cts. Unfortunately when I complained to Uber they still charged me the consultation fees . Therefore I was paying this incompetent crooked driver even though he changed his mind. The uber sdministration in sri lanka did not care as they were interested in milking the customer. I stopped using Uber in sri lanka and have shared this complaint with all my colleagues as I consider it to be dishonest and the Uber in Sri lanka incompetent. I have advised all visitors to sri lanka about the problems with using Uber in Sri Lanka and I for one the only time I will use Uber will be in Australia ONLY and if I have to speak to a driver about a hire will advise the driver I will record the conversation as we have no control as it is the word of the driver against mine. If UBER in sri lanka used their brains they could have checked the driver's trip monitor. This incident gave me an impression that Uber in some parts of the world was not as clean nd efficientas it tries to make itself to be,
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