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USAA Customer FAQ

Top Answers & How-to Guides

What is USAA's Phone Number?

The question we are asked most often is about how to talk to USAA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the maximum daily ATM withdrawal limit for USAA accounts?

The maximum daily ATM withdrawal limit for USAA accounts depends on the type of account you have. For many USAA accounts, the daily...

Can I transfer money between USAA accounts and external banks?

Yes, USAA members can transfer money easily between their USAA accounts and external banks through various methods. With USAA, you...
Ask any question you have about USAA customer service, get an answer now.

Recent USAA Customer Questions

how do i find out my allowance for temporary housing while there is construction in my house?

To find out your allowance for temporary housing during construction in your house, you should review the details in your homeowners insurance policy or contact USAA directly to discuss your specific coverage and claim details.
Asked Jun 22, 2024 3:52 PM

I’m traveling out of USA. Do I need to inform the credit card? I don’t see anywhere to do this online and it is not an option after hours when contacting customer service for my credit card.

Yes, if you're traveling out of the country, it's important to let USAA know so they don't flag your card for unusual activity. You can do this through the USAA's website. After you log in, go to your account summary page. Click on "I Want To..." dropdown menu for the credit card account and select "Travel Notification". Complete and submit the form. If you're unable to do that online, it will be best to call USAA before you travel during their working hours.
Asked May 19, 2024 3:39 AM

How do I access my account info, savings account

To access your account information including your savings account with USAA, you will need to log in to your account. Visit the USAA website or open the USAA mobile app and enter your Online ID and Password in the respective fields. If you have forgotten your login details, click "Forgot ID" or "Forgot Password" and follow the prompts. Once logged in, you'll find the account summary where you can see your savings account and other accounts you have with USAA. Remember to keep your login details secure at all times.
Asked Apr 30, 2024 1:25 AM

How to Complain about delays with customer service

We're sorry to hear about delays with customer service. To file a complaint, log into your USAA account online or through the mobile app. From there, navigate to the "Help" section or to the "Contact Us" section. You will have a chance to comment and describe your situation there. Please provide as many details as possible for the complaint to be resolved effectively. Remember to be respectful and clear on the issues you faced. The USAA team takes customer feedback very seriously and will do their best to address and resolve your concerns.
Asked Mar 20, 2024 5:59 PM

international travel with credit card

When traveling internationally, it's generally a good idea to bring your USAA credit card for emergencies or unexpected purchases. Before you leave, notify USAA of your travel plans to prevent any interruption in card usage due to suspected fraudulent activity. You can add travel notifications in the USAA mobile app or online. Remember, your USAA credit card might charge foreign transaction fees, so consider using it sparingly. But rest assured, your USAA card comes with zero liability for unauthorized charges, so if your card is lost or stolen, you are protected. Enjoy your travels and be rest assured, USAA is there to support you if you need it.
Asked Mar 5, 2024 3:08 PM

Help me with my USAA customer service issue

Banking Services

What banking services does USAA offer?

USAA offers a range of banking services to cater to their members' financial needs. They provide checking accounts that offer convenient...

Can I deposit checks using the USAA mobile app?

Yes, you can deposit checks using the USAA mobile app. The app offers a simple and convenient way for members to deposit checks remotely,...

What is the maximum daily ATM withdrawal limit for USAA accounts?

The maximum daily ATM withdrawal limit for USAA accounts depends on the type of account you have. For many USAA accounts, the daily...

Can I transfer money between USAA accounts and external banks?

Yes, USAA members can transfer money easily between their USAA accounts and external banks through various methods. With USAA, you...

Insurance Products

What insurance products does USAA provide?

USAA provides a wide range of insurance products to its members. These include auto insurance, covering cars, motorcycles, and recreational...

Loans

Does USAA offer mortgage loans?

Yes, USAA does offer mortgage loans. As a trusted financial institution, USAA recognizes the significance of homeownership and provides...

Membership Benefits

What discounts and benefits are available with a USAA membership?

USAA offers a wide range of discounts and benefits to its members. As a member, you can enjoy savings on auto and home insurance, as...
We look to the USAA issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
USAA issues reported to GetHuman
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