I called to add on roadside assistance to my existing auto policy- the man on the phone...

GetHuman974742's customer service issue with USAA from August 2018

383 similar
0 following
Help with my USAA issue
First: share to improve GetHuman974742's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman974742 to get a USAA rep on the line!
Always use the GetHuman Phone tocall USAA. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman974742 may need:
Name, Account number, Phone number on account, Email address, and Billing address
The issue in GetHuman974742's own words
I called to add on roadside assistance to my existing auto policy- the man on the phone old me i would need a new policy since my address hadn't been updated to california. I agreed. I then set up automatic payments and he told me that i would either need to make a down payment in the beginning of august, or if i chose not too, my policy would be $*** a month. I said I would try to make the down payment and ended up not doing so. Now it is sending me emails i am past due on my payments. I need my account adjusted BEFORE mine and my husbands credit score is affected.
GetHuman974742 did not yet indicate what USAA should do to make this right.
I have an issue with USAA too
How GetHuman974742 fixed the problem
We are waiting for GetHuman974742 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get USAA's attention and get better help faster. Tap below to get started.
Having USAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would USAA email you?
This email address isn't valid
Follow this issue
See how GetHuman974742 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman974742
Aug 10th, 2018 - 8 mons ago
I have an issue with USAA too
Not resolved
Seen by 4 customers so far
Similar issue to 383 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman974742 started working on this issue
Aug 10th, 2018 12:29pm