UPS delivers to neigboring address for convenience? Laziness? Incompetence?

GetHuman2717978's Complaint issue with UPS from April 2019

Help with my UPS issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2717978's own words
Make UPS aware that packages are being delivered to the wrong address. ... I want to file a complaint. This is the second day in a row that a package for my house has been delivered to a neighbor. I have a house number on my mailbox one in the driveway with a directional arrow and one on the house. I don't know how much plainer it could be. I don't think it is too much to ask that my packages be delivered to my house. I'm paying for it. So is there a reason that this is being done? Your attention to this matter is appreciated. The tracking numbers for both days are. *Z**R*************, *Z***W************.*Thankyou,*John Ruppe
When I receive text that states the package has been delivered to my address the delivery driver is falsifying information.
Deliver packages to the address on the label.
Have received packages from UPS for years.
I tried their "virtual chat" and eventually got a person but lost connection with them and they didn't call me or reconnect even though they had my number. The phone number that I was able to find was a black hole of automation with limited choices that eventually put me back at the beginning.
How GetHuman2717978 fixed the problem
Contacted. They apologized. I want know for sure its fixed until the next deliveries.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

UPS

Package Delivery
Complaint issue
Reported by GetHuman2717978
Apr 10th, 2019 - 2 years ago
Fixed
GetHuman2717978 shared how to fix
Seen by 12 customers so far
Similar issue to 7975 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account

Timeline

GetHuman2717978 started working on this issue
Apr 10th, 2019 6:56pm
GetHuman2717978 indicated the issue is not fixed yet.
Apr 11th, 2019 10:00am
GetHuman2717978 indicated the issue is not fixed yet.
Apr 11th, 2019 10:14am
GetHuman2717978 confirmed the issue is fixed. Hooray!
Apr 11th, 2019 9:27pm
GetHuman2717978 confirmed the issue is fixed. Hooray!
Apr 14th, 2019 9:31pm