Ordered next day air on the **th will not get package until the **nd

GetHuman-m_bates's customer service issue with UPS from October 2018

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The issue in GetHuman-m_bates's own words
I was trying to Get my package the next day ... I ordered next day air and on UPS it says my order was processed on ********** at *:** A.M. Order Processed: Ready for UPS. Yet on their website it says my delivery is not due until *****, that is not next day.
Processing on the **th and delivering on the **nd is not next day air
I want my money back, refund for spending money on next day air and not getting it the next day.
I paid their fee for next day air.
I have an issue with UPS too
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UPS

Next Day air
Customer service issue
Reported by GetHuman-m_bates
Oct 20th, 2018 - a mon ago
I have an issue with UPS too
Not resolved
Seen by 6 customers so far
Similar issue to 3187 others
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Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account
Timeline
GetHuman-m_bates started working on this issue
Oct 20th 1:46pm