Need help with delivery, tracking says they received my parcel yesterday and today says...

GetHuman762737's customer service issue with UK Mail from June 2018

Help with my UK Mail issue
Need help with delivery, tracking says they received my parcel yesterday and today says returning to sender- No idea what is happening or why. I want mty parcel but cant get through as phone is automatated and hung up on me.
I trust that UK Mail will make this right and come up with a resolution that is fair.
Help with my UK Mail issue
How GetHuman762737 fixed the problem:
I called DHL and was given a different number to the one we all had direct to UK Mail Client services and seems the law is now that if the commercial invoices do not contain weight and are on the outside of the box customers at Jersey or Guernsey will immediately return to sender. The number is ***** ******
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UK Mail

Customer service issue
Reported by GetHuman762737
Jun 8th, 2018 - 11d ago
I have an issue with UK Mail too
Fixed
GetHuman762737 shared how to fix
Seen by 5 customers so far
Similar issue to 384 others
0 customers following this
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Timeline
GetHuman762737 started working on this issue
Jun 8th 12:01pm
GetHuman762737 confirmed the issue is fixed. Hooray!
Jun 9th 5:32pm