X Customer Service Issues

I have been striving to grow my Twitter account organically and ethically, refraining from following or unfollowing profiles in large numbers. I have been mindful of my content and ensured my tweets are not harmful or spammy. Despite my efforts, my Twitter account has been suspended, leaving me unsure of the reason. My Twitter account holds great value for me, especially in coping with social anxiety and connecting with others. Losing this account would be devastating for me. I kindly request the restoration of my account, assuring that I will learn from any mistakes. High school has been challenging, and social media has provided me with a platform to interact with like-minded individuals and express myself. Preserving this account is crucial for me as it represents a significant part of my support system.

My account was locked due to age restrictions. I mistakenly inputted the wrong birth year, making me underage when I created it. I really value my account and have been an active user for many years. I would appreciate it if the 5 months that don't comply with the age requirement could be removed, allowing me to keep my account. Alternatively, I hope there is a way my account can be saved without deletion. I am feeling anxious about possibly losing access to Twitter, as it is my preferred social media platform. It would be disheartening to face penalties for a mere 5-month age misunderstanding, especially 6 years down the line.

My Twitter app wasn't working, so I uninstalled and reinstalled it. When I tried logging in to my account (@cudderbailey), I realized I forgot my password. When I tried to use my phone number, it showed multiple accounts linked to it. I removed my number from all those accounts, but still can't remember the email linked to my Twitter. Despite reaching out to Twitter numerous times, their assistance has been ineffective. They sent an email instructing me to tweet @supportrequests with a case number, which I did, but got no response. They also advised me to email them to confirm my association with the account, but again, no reply. I'm desperate to regain access to my account.

My Twitter wasn't working, so I uninstalled it and then reinstalled it. When I tried to log in to my account (@cudderbailey), I realized I forgot my password. When I tried to use my phone number, it said there were multiple accounts linked to the same number. I removed my number from those accounts, but I'm confident it's supposed to be linked to my account. Unfortunately, I can't remember the email associated with it. I've contacted Twitter many times without any useful help. They sent me an email offering assistance, asking me to tweet @supportrequests with the case number. I did so from my other account, but nothing changed. They instructed me to send an email stating the account I want to be associated with, but they haven't responded. I'm hoping for Twitter to respond to me promptly.

Hello, I am unsure if this is the appropriate place to address my concern, but the report feature does not adequately address the issue at hand. I have flagged tweets from @gemmaod1. The problem lies in the fact that she is posting images of young children online without their or their parents' permission. The photos appear to have been taken from the school's website. She has also disclosed personal information about these children, mentioning that they reside in Longford and identifying their school. This behavior is clearly inappropriate, but none of the reporting options align with this issue. It is evident that no consent was provided, as evidenced by a recent live video where a mother of one of the children confronted her. It is ethically questionable for a public figure to share photos of minors, along with their location and school details. Thank you, Maia P.

I recently posted a lyric from a song called "dino - thinking out loud" on Twitter a few days ago. The lyric included the line "I really hope you die." I want to clarify that this was not directed at anyone, but just a tweet related to the song. Within 3 minutes of posting it, my account was suspended without any prior warning to remove the tweet. After 4 days, I received an email from Twitter stating that my account was permanently suspended for violating their rules. I was not aware that posting song lyrics could be a violation, as I had no intention of causing harm. I tried creating a new account, but it was also suspended immediately. I am requesting assistance in getting my old account @ttchante back as I promise to adhere to the rules going forward and value having access to my original account.

In [redacted], I created my Twitter account, @historicdweller. As a brand strategist managing social media for clients, I handled the account for oxandsonsm1, which has since closed. Over the years, I deleted some associated accounts like ArtsTable and AshlandHill. Recently, encountering an issue where oxandsonsm1 directs on mobile and @historicdweller seems inaccessible as it's possibly in use. While I can access @historicdweller/J.M. on the computer, it's inconvenient. Seeking assistance to resolve this matter. Thank you. J.M. @HistoricDweller. If you search for HistoricDweller on Twitter, you can see my account, but access is denied.

My account, @arianainmyhead, got suspended due to a copyright infringement complaint filed against me. I own up to my mistake, though it was unintentional. I never meant to share copyrighted content and am willing to remove the tweet in question. I've tried to contact the complainant, who is overseas, but have had difficulty reaching them to ask for a retraction. Losing my account means losing valuable memories and connections with friends. I wish I had received a warning before the suspension. Any assistance in restoring my account or guidance on who to contact would be greatly appreciated.

In February/March, I got locked out of my Twitter account, @nightscythe1987, because I accidentally updated my birth year to [redacted] instead of [redacted]. I was asked to submit a government document to verify my age. I have sent it four times since but received no response. I then created a new account, but it also got locked, possibly due to using the same phone number. I would appreciate it if my original account, @nightscythe1987, could be unlocked. This has been a frustrating experience as I have been unable to access my account for almost four months without any help from Twitter.

I have a computer with Windows 7 Pro and Firefox installed. Recently, I received a notification about a security issue with Twitter, a platform I never signed up for. Despite contacting EarthLink, my email provider, to resolve the issue, the link to Twitter remains a problem. This is frustrating as I am prompted to enter my password each time I access Webmail. Upon closer inspection, I discovered a Twitter account was created using part of my name and random numbers as the user ID, a combination I wouldn't use. Since I lack a password, I cannot delete the account or secure my email access. The account username is @BobToma[redacted]4. Any guidance on resolving this would be appreciated.

I've noticed that the Twitter account "@gmretro" is using my domain URL, www.gmretro.com, on their profile. I have contacted Twitter support multiple times regarding this matter. They temporarily suspended the account, but it was later reinstated. Despite sending proof of ownership for the domain numerous times, I have been unable to convince them to transfer or remove the account. This situation has become frustrating, and I am seeking assistance from a representative who can address my concerns and assist me in resolving this matter efficiently.

I have been locked out of my Twitter account due to a false detection of automated behavior. The issue is I can't confirm my phone number via SMS because Twitter has my old number ending in [redacted] instead of my current one ending in [redacted], which I have updated multiple times. It seems Twitter is not considering this problem and keeps asking me to confirm using an outdated number. It would be beneficial if they could either lift the suspension and update my phone number on file (as I have provided it several times, Case [redacted]), or send a verification link to my Gmail address, which has remained the same for many years. I am unable to receive SMS on the old number. Thank you.

Our business Twitter account is @dtstatelaws. We've been in business for two years. When attempting to update the birthdate, I mistakenly triggered an age restriction lockout because the system thought I was under 13 years old. I completed the online form to verify my age and followed the instructions to submit a photo ID. Despite this, I have not received any response after several business days, and the account remains inaccessible.

My computer was hacked, leading to the takeover of my Twitter account. Upon attempting to log in, I discovered that my account was suspended without any explanation in the email notifications. Despite numerous support requests, I have not received any information regarding the suspension or how to resolve it. The former employee who had access to my workstation without permission is suspected to be involved. Despite explaining this to Twitter support, they have not acknowledged this fact. I fear that my personal information may have been exposed, as someone has already shared my phone number which they claim to have obtained from my account. This has resulted in unsolicited calls from strangers. Due to Twitter's lack of response and potential security risks, I am planning to file an Identity Theft complaint with our local Attorney General, with Twitter identified as the source of the issue. I am frustrated with their unresponsiveness and disregard for protecting users' identities, including mine. If I do not receive an explanation by Friday, June 7th, I will proceed with the complaint. Beware of these security concerns.

My computer was hacked, and my Twitter account was taken over. I tried to log in one day and found out I was suspended without any explanation in the email. Despite multiple support requests, I haven't received any answers on this suspension or how to resolve it. I had an employee who misused my workstation and was subsequently fired. I have informed Twitter support about this situation, but they seem to ignore my explanations. I explicitly stated that they do not have my permission to make any of my personal information public while the account is suspended. Unfortunately, someone shared my phone number from my account, leading to unwanted calls from strangers and exposing me to potential identity theft. Due to Twitter's lack of responsiveness and protection of personal information, I will file an Identity Theft complaint with the Attorney General's office. I am tired of dealing with uncooperative support, and if I don't receive an explanation by Friday, June 7th, I will proceed with the complaint. Beware of these issues.

My account was wrongfully suspended after I posted an image on Twitter. The link to the image is: [redacted]. I rely on Twitter for my freelance art work, and this suspension is affecting my ability to use the platform. The image I posted was not spam but a meme intended to counter a transphobic post. The term "terf" is not a slur but an acronym for trans exclusionary radical feminist. I don't understand why the use of strong language in my post resulted in such a harsh punishment, especially when other users frequently use curse words without consequences. Twitter not only suspended my account but also blocked me from creating new accounts, which I feel is unfair for sharing a meme. I would appreciate any help in resolving this matter.

My account got locked for suspected automated activity, and I can't unlock it as my phone number is no longer valid. I updated my phone number months ago but forgot to update it on my account. I've reached out to Twitter support twice but received unhelpful responses repeating what I've already done. The Android app doesn't ask for my current country, email address, or an alternative phone number. I keep getting asked for a code sent to the inactive number when trying to access my account on different platforms.

I am seeking assistance with a distressing situation involving individuals who have shared a private video online without consent. This video, featuring myself and my friends, contains a foolish joke that has unfortunately led to us receiving threatening messages filled with discrimination. Despite our numerous attempts to request the removal of the video and halt the spread of harmful content, these individuals have persisted in sharing our personal information, including our full names and Instagram handles, leading to further threats and harassment. I have documented evidence of all the threats, including those that were later deleted. While I have reported the issue multiple times to Twitter, my requests have been denied, and the situation continues to escalate. I am deeply concerned for our safety and the well-being of others affected by this harmful content, which has already garnered significant attention online. Your assistance in addressing this urgent matter is greatly appreciated.

On the 24th of May, I updated my birthdate on my long-standing Twitter account, and the account got locked instantly, stating I was under the age of 13 at the time of creation. While I accept this might be the case, given how long I've had the account, I can't recall exactly when I signed up. It seems unfair to lock accounts years later, but I'm willing to have anything from before I turned 13 removed if needed, as I mainly use Twitter for staying updated rather than tweeting. I was advised that due to a backlog, it might take some time to resolve. However, it's been two weeks with no follow-up. The thought of starting a new account after having this one for so long feels overwhelming. Any assistance in resolving this matter would be greatly appreciated. I filled out a form requesting the account be unlocked and later provided my parents' information to confirm they supervised my account before I turned 13, yet there has been no progress at all. Not having access to Twitter, my usual source of information, has been difficult, and I hope to have my account reinstated soon. Thank you, Robyn Phillips

My account @Wexselbee was recently suspended. I submitted an appeal but received an email about limited suspension instead of acknowledging the full suspension. I am unable to proceed as the email lacks a "start" button. The only options provided are to visit Twitter's website or dismiss the message. I am eager to regain access to my account due to the cherished memories and connections it holds. This account has been a source of support for me during challenging times this year. I have clearly indicated that it is a parody account in the bio, and my email and phone number are associated with it. I kindly request to have my account unsuspended as I value it greatly. Your assistance in this matter would be highly appreciated.