The following are issues that customers reported to GetHuman about X customer service, archive #81. It includes a selection of 20 issue(s) reported May 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Twitter handle used to be @fairytalekoo. I decided to participate in a pancake-related joke within my fandom on Twitter and made some changes to my profile for fun, including using "pancakes.com" in the website section. Unknowingly, this turned out to be an actual website, leading Twitter to suspend my account, assuming I was infringing on trademarks. I appealed the suspension but in the meantime, used other accounts which also got suspended later. Twitter notified me that my original account was suspended for multiple rule violations. I believe it would be more just if Twitter conducted background checks on accounts to consider previous behaviors before taking such actions.
Reported by GetHuman-imaroosh on Friday, May 24, 2019 1:47 AM
I want to address a tweet posted by @RSprouseABC7 featuring my DUI mug shot with inaccurate details. Firstly, I want to clarify that I did not drive onto a golf course as stated. The insensitive nature of the tweet has added unnecessary stress to my life, especially since I have been dealing with health issues and depression that predate the DUI incident. Additionally, @RSprouseABC7's attempt at humor by commenting on whether a "ditch" is a sand trap only adds to the insensitivity of the situation. This tweet is not acceptable and is an unfair attack on my character. I kindly request for it to be removed, especially considering that multiple individuals have reported it already.
Reported by GetHuman-claycor on Friday, May 24, 2019 11:20 AM
My underage son, Adam L., is dealing with a distressing situation where his personal information is being shared online, leading to severe defamation of his character. I've attempted to contact Twitter via email to have the offensive content removed, but my email vanished, and my account was suddenly locked. This frustrating situation has left me without a way to reach Twitter, the only apparent method being through email. The threats of violence aimed at my son, multiple individuals visiting his workplace looking for him, his necessary leave of absence from work, and overall fear for his and our family's safety have been incredibly stressful. Legal action is being pursued regarding this issue. I urgently request the removal of the video and personal information related to my son. Your prompt attention to this matter is greatly appreciated. Please respond promptly to address this urgent issue. Thank you for your assistance. Warm regards, Heidi L.
Reported by GetHuman-larsonca on Friday, May 24, 2019 7:42 PM
I've recently had two accounts locked on the same day. When trying to unlock them with my phone number, I received an error message stating it's registered to another account, which I've confirmed is not the case. I have not received any responses to my appeals sent from both accounts several days ago. It's frustrating and disappointing as all I needed to do was add a phone number, which I couldn't do initially. I request that the association of my phone with the website be removed so I can unlock my accounts. Thank you.
Reported by GetHuman-mitchlha on Friday, May 24, 2019 11:12 PM
I am experiencing relentless stalking and harassment from another user on Twitter, @mlauryllewis. Despite my efforts to address this issue and report it to Twitter Support, no action has been taken. Whenever I respond to her behavior, she manipulates the situation and gets my account suspended falsely. This has been ongoing for over 8 years, with her continually posting about me without tagging my name. It is evident she is targeting me, yet she has managed to deceive other users and incite them to join in on the harassment. To find some peace, I have resorted to using new pen names to share my work online anonymously.
Reported by GetHuman2978118 on Friday, May 24, 2019 11:20 PM
I previously used the handle @Demonifying, and recently Twitter prompted a password reset due to unusual activity. I am unable to remember the email linked to @Demonifying, preventing me from resetting the password. In response, I created @DemonifyingRL but would prefer to regain access to @Demonifying to remove "RL" from my name. I'm hoping to determine the connected email for @Demonifying or explore any available options to recover the account as I wish to retain the @Demonifying handle. The only email I know associated with my accounts is [redacted] However, when attempting a password reset using this email, it only allows me to reset the password for @DemonifyingRL, not @Demonifying.
Reported by GetHuman2978330 on Saturday, May 25, 2019 12:24 AM
@tmr39535 [ref:00DA[redacted]K0A8.5004A00001gw2IR:ref]
Twitter Support! - CENSORING CONSERVATIVES/ PRO TRUMP
I feel it's unjust that my account was suspended because of my conservative and PRO TRUMP views. I did not engage in harmful behavior, and I find it troubling that Twitter's rules seem to apply selectively. It's disheartening to see accounts like Jim Carrey, Bette Midler, Rosie Odonell, and others who have posted controversial content but remain active. I am disappointed with Twitter's bias towards conservative voices like James Woods and Candace Owens, leading to account suspensions.
If my account cannot be reinstated, I urgently request clear instructions on how to delete my information from Twitter. It seems that Twitter's rules are enforced inconsistently, allowing hateful and threatening posts from some individuals while penalizing others. I am frustrated with the discriminatory treatment certain individuals face on this platform, making it feel unwelcoming to conservatives and pro-Trump users like myself.
Reported by GetHuman2984628 on Sunday, May 26, 2019 5:57 PM
My Twitter account was suspended due to a series of tweets I made on May 4, [redacted], featuring an argument between myself and another person. These tweets were misconstrued as calls to violence and harassment, which is not the case. Insults and asking someone to go away multiple times do not violate Twitter's terms of service. I submitted an appeal immediately after my account was suspended, but after almost a month, I have not received a response from Twitter. This delay is frustrating as I have not broken any rules and provided a clear explanation in my appeal. I am eager to regain access to my account. My Twitter handle is TrueRandomGamer @TrueRandomGamer. Thank you for your assistance.
Reported by GetHuman-lthodel on Sunday, May 26, 2019 11:32 PM
My 15-year-old daughter has been facing harassment from adult males on Twitter after she posted a picture revealing she is gay. One of the individuals took her picture, edited it disrespectfully, and another person claimed they were paid to attack her. A third person made violent threats, and a fourth person also joined in harassing my daughter. The Twitter handles of these individuals are @briannelson, @liamreynolds56, @__cgs_, and @loverdogo. It is concerning how her picture was used without permission and altered inappropriately. The situation has escalated with one of the users creating a second account. This behavior needs to be addressed and stopped immediately to ensure my daughter's safety.
Reported by GetHuman2985600 on Sunday, May 26, 2019 11:44 PM
On May 19, [redacted], I received an email from Twitter saying Christopher Plummer messaged me directly, which I found surprising and felt honored as a fan. We exchanged messages for about a week, including a long poetic-like message. When I checked his account, I noticed his name and picture changed to Willie Nelson's on Twitter. He then asked to continue the conversation on WhatsApp due to alleged account hacking, which made me skeptical. I created a WhatsApp account with a different number and shared it despite hesitations. After numerous verification codes, I eventually provided one to help him regain access to his account. However, doubts lingered as he requested my number again. I now seek clarity on the person's true identity and intentions, desiring to confirm if he is indeed Christopher Plummer. The thought of being deceived has left me uneasy, and I find it unsettling that such deceitful individuals exist. If you could assist me in verifying this person's authenticity and help unravel this confusing situation, I would greatly appreciate it.
Reported by GetHuman2987237 on Monday, May 27, 2019 12:46 PM
I encountered a disagreement and got locked out of my account. Twitter can be a harsh place, but everyone should be able to express their opinions. Links to some troubling posts were shared. It's concerning to see offensive content being tolerated. I hope that Twitter addresses these issues.
Reported by GetHuman-gearldmo on Tuesday, May 28, 2019 3:45 AM
Last Thursday, my Twitter account was suspended unexpectedly. I promptly followed their appeal process as instructed on their website. Despite receiving a response on Friday with guidance on "unlocking" my account, the steps provided were not applicable to my suspension status. After reaching out via email to clarify this, I did not receive a reply. Despite successfully changing my password, attempting to log in from both my laptop and cell phone still prompted the suspension message. Although I received an email indicating a login attempt, the issue persisted. Frustrated by the lack of communication, I submitted a second appeal on Saturday, only to be informed that I must wait for the first appeal to be resolved. Unsuccessful in contacting Twitter by phone, I seek assistance to rectify the situation so I can regain access to my account and understand the reason behind the suspension. Any guidance or support would be greatly appreciated. Thank you, T.
Reported by GetHuman2991350 on Tuesday, May 28, 2019 1:16 PM
My account has been suspended, and I believe it was due to a hacking incident. Despite changing my password, I still cannot access my account. When reporting the issue, I received automated responses instructing me to log in, which I cannot do as my account is suspended. Recently, I received an email from Twitter accusing me of violating rules, which I find invalid since I have not engaged in any such behavior. The email discourages further inquiries for help. I am eager to regain access to my account, which I believe was wrongfully suspended. If unlocking it is not an option, I request for it to be closed instead. Repeatedly reaching out for support only to receive generic responses is frustrating. My reference number is [redacted].
Reported by GetHuman-karenoe on Tuesday, May 28, 2019 3:37 PM
I unexpectedly see mobile.twitter.com (locked) on my iPad and I didn't request it. How do I remove it? I closed my iPad after seeing the initial page with standard apps, and when I reopened it, I was redirected to mobile.twitter.com instead of my usual apps. I have no intention of having a Twitter account. Previously, I was directed to Jess M. who requested my personal information, including banking details, which I refuse to provide. I won't pay for assistance. If my email is misused, I will seek legal action.
Reported by GetHuman2995763 on Wednesday, May 29, 2019 1:16 AM
I noticed that mobile.twitter.com has taken over my iPad Mini without my consent. It seems like a scam because they install it and later charge you to remove it. This feels like extortion to me. How else could this suspicious site have appeared on my iPad? It was not accidental on my end or theirs. I recommend visiting an authorized Apple store to have their professionals eliminate it. They are likely to assist you without any charges. I suggest canceling your Twitter account promptly. Dealing with them seems dishonest. Life might be more enjoyable without their presence.
Reported by GetHuman2995763 on Wednesday, May 29, 2019 2:05 AM
There seems to be an issue with a user pretending to be someone else on Twitter. This person, @CristianSGhost, is using multiple accounts to threaten suspension of personal accounts, even after being reported and blocked. Despite sending evidence of hateful comments, Twitter has not taken action, suggesting this user may be circumventing the reporting system. This has been an ongoing problem, resulting in unfair suspensions of many accounts. An investigation into this user's actions would help ensure the online security of Twitter users.
Reported by GetHuman-agentlaw on Wednesday, May 29, 2019 3:12 AM
I have encountered a situation on Twitter involving a user, @CristianSGhost, who is masquerading as @LaBendiZorra and possesses multiple accounts. This individual has issued threats to suspend my personal Twitter account subsequent to my reporting and blocking of their activities with substantial evidence. Despite my submission of a report to Twitter providing proof of offensive remarks towards another user, Twitter responded by claiming they didn't identify any breaches of their guidelines. This ongoing issue involves the unjust targeting and suspension of numerous accounts while also disregarding or invalidating reports submitted to Twitter. @CristianSGhost poses a significant danger to the online security of Twitter users, and it is crucial for Twitter to conduct an investigation. Despite the numerous individuals providing evidence of their harassment, Twitter consistently dismisses the reports, which is deeply concerning.
Reported by GetHuman-agentlaw on Wednesday, May 29, 2019 3:14 AM
I've encountered issues with a Twitter moderator @CristianSGhost who appears to be posing as user @LaBendiZorra. This individual maintains multiple accounts and has been issuing threats to suspend not only my account but also those of other users. Despite my attempts to report and block this person with evidence, they seem to evade consequences. My reports to Twitter regarding their hateful comments towards another individual have been inconclusive, as Twitter claims to find no violations of their policies. This concerning behavior has persisted for quite some time, resulting in the unfair suspension of numerous accounts, all while valid reports are disregarded or cancelled. This individual poses a serious threat to the safety of Twitter users online, and I urge Twitter to thoroughly investigate this matter. Despite the numerous reports submitted by individuals with evidence of harassment, Twitter consistently overlooks them.
Reported by GetHuman-agentlaw on Wednesday, May 29, 2019 3:23 AM
There is a concerning situation involving a Twitter moderator with the handle @CristianSGhost who allegedly possesses multiple accounts. The user is reportedly making threats to suspend various Twitter accounts, including mine, following my action of reporting and blocking them with supporting evidence. Despite submitting evidence of offensive remarks towards another user, Twitter responded that they did not identify any violations of their guidelines. This ongoing issue has resulted in the unfair targeting and suspension of several accounts by this individual who seems to ignore or invalidate reports made on Twitter. This behavior poses a significant risk to the online safety of Twitter users. It would be beneficial for Twitter to conduct an investigation into this matter as numerous individuals with evidence of mistreatment have seen their reports dismissed without proper consideration.
Reported by GetHuman-agentlaw on Wednesday, May 29, 2019 3:25 AM
I am Amethyst Simerly, an active member of the Twitter community as @iammcosmetics. I am looking to regain access to, or permanently delete, my old inactive account @Sassysweetie09 which I created eight years ago when I was only eleven. I believe Twitter Support can help remove the account due to my age at the time of creation. There are personal tweets that I no longer want public due to their sensitive nature. I can provide my ID and a current photo to verify my identity as Amethyst Simerly. Unfortunately, I cannot remember the email or password for @Sassysweetie09 and I am not logged in on any devices. I would appreciate any assistance you can offer in helping me with this issue.
Reported by GetHuman-iammcosm on Wednesday, May 29, 2019 5:17 AM