TWITTER HAVE PROVIDED ME WITH MISLEADING INFORMATION: My account was locked due to the...

GetHuman2530676's customer service issue with Twitter from March 2019

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The issue in GetHuman2530676's own words
TWITTER HAVE PROVIDED ME WITH MISLEADING INFORMATION: My account was locked due to the age restriction. As Twitter instructed, my mother kindly uploaded documentation to prove that she gave me consent and administrated my account before I was **. The documentation she uploaded was finally accepted on the *th November **** whereby Twitter specifically stated in an email that I'd have access restored to my account and I'm able to log in again. However, it has now been over * months and I still cannot login. I've made another twitter account to contact twitter directly via direct messages and instead of resolving this issue, I was ignored for almost * months and when someone finally responded they was completely rude and nonchalant about my situation and didn't even bother to help, then started ignoring my messages. I'm very upset and disappointed as I don't appreciate being mislead. Can this issue be resolved properly as I would really like to have access to my twitter account as promised by Twitter. I'm sure I could take legal action as misleading customers is completely unacceptable.

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Twitter

Customer service issue
Reported by GetHuman2530676
Mar 16th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 36897 others
0 customers following this

Timeline

GetHuman2530676 started working on this issue
Mar 16th, 2019 8:53pm