I've been having issues due to Twitter age restrictions... I'm ** years old and they're...

GetHuman1631011's customer service issue with Twitter from November 2018

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The issue in GetHuman1631011's own words
I've been having issues due to Twitter age restrictions... I'm ** years old and they're trying to chase me over an issue that occurred ** years ago...**I tried sending the below message but now that my account is locked I have no means of communication with them! Please help **Good evening,*I recently updated my credentials on Twitter including by date of birth. Upon doing so my account was locked as the system showed I was below age restrictions when the account was created. The account was created by and older sibling and monitored by my mother until I reached the correct age. This was the case for other social media. My mother works and has worked for many years in child safeguarding therefore was always 'hot on it's and monitored closely my use of social media. I myself am now a police officer supporting young offenders so I can see the benefits in the process you have set up to ensure all users are the correct age. However I turn ** in just a week's time, don't live at home yet I'm expected to have a form signed by my mother of which will be very difficult to fulfil. As I said I can see your keen to be responsible and monitor safety and age restrictions however I don't want to have to create a whole new account just because I can't get a form filled in. Nor would I be comfortable as a police officer submitting a copy of government ID that of my mother via the internet... *I would be grateful if you could reinstate my account without further complications.*Best regards,*Sam

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Twitter

Customer service issue
Reported by GetHuman1631011
Nov 26th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 21523 others
0 customers following this
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Timeline

GetHuman1631011 started working on this issue
Nov 26th, 2018 8:27pm
GetHuman1631011 indicated the issue is not fixed yet.
Nov 26th, 2018 8:30pm