Hello! Basically I’d created a Twitter account ages ago (maybe when I was ** or ** year...

GetHuman1629257's customer service issue with Twitter from November 2018

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Username, Email on Account, Phone Number, Password, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1629257's own words
Hello! Basically I’d created a Twitter account ages ago (maybe when I was ** or ** years old - I’m ** now) but I’d never figured out how to use it so I’d left it. Recently, I downloaded the app on my phone and username popped up (rheasampat*) and asked if I wanted to log in. I clicked to log in but when I went to my profile, I realised that my account had been hacked. My Twitter name suddenly became “Boll Aleksiya” and random tweets had been retweeted as well along with posting some photos of someone who is not me. Everytime I try to deactivate my account, it says “oops, an error has occurred, please try again later”. Further, everytime I try to contact twitter through its support chat, I get a message saying my account has been suspended so I can’t do so. Please help me deactivate or let me know what I can do, to create a fresh, more secure account.
GetHuman1629257 did not yet indicate what Twitter should do to make this right.
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Twitter

Customer service issue
Reported by GetHuman1629257
Nov 26th, 2018 - 10 mons ago
I have an issue with Twitter too
Not resolved
Seen by 2 customers so far
Similar issue to 21498 others
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Timeline
GetHuman1629257 started working on this issue
Nov 26th, 2018 5:53pm