Turo **My name is Herbert B Copeland. In July of this year I had a very successful Tes...

GetHuman-bingcope's customer service issue with Turo from October 2019

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Turo **My name is Herbert B Copeland. In July of this year I had a very successful Tesla rental with Tung N. He gave me a key card and we had no problems.**On August **th I again rented a Tesla, this time from Elen K. Her man met me at the airport but did not have a key card so he added the car to my iPhone which was fine until it wasn’t. I had * or * instances where I couldn’t unlock the car, one was very embarrassing. I wasted half a day phoning back and forth with Elen’s man until we got it to work. Then on the morning I was leaving for the airport again the app wouldn’t work and after spending ** minutes dealing with it I was forced to call Uber to take me to the airport. (for $***) in order not to miss my flight and I left the car where I knew they could retrieve it using their app.**I own a Tesla Model * myself and have never had a single problem with my car not connecting with my iPhone.**I love renting Tesla’s when I travel and would like to be “un-blocked” by Turo. I would insist on using a key card in the future.**Thanks for your consideration.**Herbert B Copeland

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Customer service issue
Reported by GetHuman-bingcope
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1028 others
0 customers following this


GetHuman-bingcope started working on this issue
Oct 14th, 2019 3:12pm