Turo Customer Service Issues

We paid for our rental car recently, and the host informed my husband about an additional cleaning fee required. My husband agreed to pay it, but the next day our reservation was canceled. When we tried to rebook, the price had more than doubled, and the car was marked as unavailable. It seems like the host may have rebooked at a higher rate, which feels like price gouging. I am from Hawaii and plan to report this as it's illegal. We initially rented a Yaris, but now we're faced with a $[redacted] cost for two weeks. This situation has impacted our plans during our trip. The host in question is Miles Needham.

The car I rented had a dangerous gas tank malfunction that caused fuel to spill out. This was not disclosed in the information provided, and I only found out about it from the owner on the 2nd day of the rental. It took an excessively long time to pump gas due to the malfunction. The car stalled every time we refilled it, making it difficult to operate. The vehicle had trouble reaching high speeds and emitted a strong gasoline smell. It was a concerning and unsafe experience, as I feel the company should have thoroughly checked the car before renting it out. This is not the first time I've faced issues with your rentals, as a previous rental left me stranded due to an electric car's malfunction. I believe a refund is necessary, as this situation greatly impacted my trip and caused unnecessary stress. I have evidence of the communication and issues encountered with the car.

The car host accused me of smoking in the vehicle, which I did not do. He charged me $[redacted].50 as an incidental fee for smoking, which I disputed. Afterwards, I received another invoice for a $25.75 cleaning fee, which I agreed to. However, I did not agree to the $[redacted].50 smoking charge, but it was still charged to my card along with the cleaning fee. I only received an email receipt for the $25.75 cleaning fee, not for the $[redacted].50 charge that was also applied. I would like the charges for smoking to be reversed.

Hello! I need assistance with a situation involving a Turo guest who hit my vehicle and left the scene. I was able to obtain their license plate number, and the police confirmed the car was a Turo rental. Unfortunately, I have been unable to reach a live person when calling customer service, and have only been directed to an online chat. I am eager to speak with a representative directly to address the repair of my car. I have already provided my contact details through the online chat and am expecting Turo to contact me promptly. Ultimately, I expect their insurance to cover the costs of repairing the damages to my vehicle.

I recently learned about Turo from a friend and was eager to try it out instead of the traditional car rental companies. Unfortunately, I encountered difficulties obtaining accurate rental details for the days I needed. The dates I selected for my trip were allegedly not available after I had already paid and reserved the rental. Despite canceling and leaving a polite message to the owner, my account was unexpectedly restricted. I find this situation extremely disappointing, especially considering I had provided all necessary legal information, emails, contacts, and even completed payment. It's baffling that my account faced screening only after making a reservation and canceling it, leading to access restrictions. This experience has left me feeling frustrated and disillusioned with Turo. I am seeking clarification on why this occurred. If I do not receive a satisfactory explanation or have my account access restored, I will request that my account be permanently deleted, along with all associated information – including driver's license, credit/debit card details, personal address, phone number, and email. Since I am unable to access my account due to inexplicable restrictions, I am unable to close it myself.

I am facing an issue with Turo and my bank, Capital One, trying to deduct money from my checking account despite a trip interruption refund I received months ago. The incident occurred on July 25, [redacted], which I believe is past the statute of limitations in Georgia. I provided my bank with evidence during the dispute, but I am unsure if they received it. Threatening to report the bank to various authorities, including the FCC and BBB, did not yield results. Despite my attempts to contact Turo to resolve the matter, they have closed my account. My bank is set to transfer the disputed funds to Turo on 12/02/[redacted], which I find unjust.

There seems to be a major misunderstanding regarding the smoking incident. We did not smoke anything inside the car. The attached image shows rolling paper used to roll marijuana during the trip, not smoked in the vehicle. It is confusing why a $[redacted] fee was charged, and why I got banned from Turo solely based on this picture. I value Turo and stand by the platform, but I am disappointed with how this issue was handled. I am requesting a refund for the smoking policy as I strongly dispute the accusation.

Hello, I am Tatyana Byrd. I made a car booking with Turo a few days ago, but I can't remember the make or model. I was charged $[redacted] by Turo for the rental. After contacting customer service, they mentioned there was a technical issue in their system. I want to inform Turo that even though I booked the vehicle for 3 days, I didn't receive it due to technical problems on Turo's end. I spoke with customer service, and after an investigation, they confirmed my claims were accurate. I hope Turo provides a record of this incident for future reference. As a regular Turo user, I would like to know if my refund has been processed. Thank you.

I am a renter and unfortunately, my Turo rental car was broken into while parked in front of Xiao Long Dumplings Las Vegas at 11:30 a.m. on New Year's Day, 01/01/[redacted]. When I returned at 1:30 p.m., I discovered that the right-side and back windows were smashed, and some belongings were taken. I have filed a police report LLV [redacted]87 and have Turo's standard insurance. I am having trouble reaching Turo to discuss the shattered glass and next steps. I have tried calling but only reached an automated system and also sent an email without response. I would like to speak with a person from Turo to address the situation. The rented vehicle is still in my possession until 01/06/22, but I would like to exchange it due to the damage. I have contacted the host, but they seem uncertain about the process. I am looking for guidance on how to proceed as I am leaving the city soon. Booking Details: Reservation: [redacted]4 Name: J. B. Sadeli Booking dates: 12/18/21 - 01/06/22 Vehicle: Mercedes Benz GLE 43 [redacted] Issue: Car break-in and insurance claim process with Turo Desired Outcome: Assistance from Turo to switch to another vehicle and resolve the current situation before I leave. Thank you

I have attempted twice to sign up as a Turo guest, but I am struggling to finish the process because the website is leading me in circles. A chat representative mentioned that someone would reach out to me the following day, but it has been 4-5 days and I have not heard from anyone. I am eager to rent a vehicle through Turo, but the registration process is frustrating. Kindly, get in touch with me so we can resolve this and finalize my registration.

I have encountered issues while trying to book a vehicle for my trip to Florida from March 10 to March 15, arriving at FLL at 10 am. When entering payment details, the credit card information box flickers, preventing me from completing the entry. I can confirm that my credit card is not the issue. Despite contacting a representative last week about the problem, I have been unable to speak to a human for further assistance. My contact number is [redacted]. [redacted]. [redacted].

I, Maria S., discovered an unauthorized charge of $[redacted].89 from your company on my bank account today, February 25th. The service was allegedly provided in San Francisco, CA, on February 24, [redacted], a place I haven't visited in over a year. I have never requested this service; hence, I demand a full refund promptly. I reside in Minnesota and only utilize my vehicle for transportation. It is concerning how my credit card information was obtained without my approval. If the refund is not issued swiftly, I will have to report this incident as fraudulent. Please ensure accuracy when processing customers' card details. I can be reached at [redacted], and I will be disputing this charge with my bank.

I made a reservation with you on January 18th for Hawaii from April 15th to 21st. Yesterday, on March 28th, the car owner I rented from messaged me saying the car was in an accident and considered a total loss, which led to the cancellation of my reservation, leaving me with nothing. I immediately made a new reservation because we need the car for a family trip, and my flight will arrive in Hawaii at night. Now my question is why you didn't assist me in renting another car for the same total amount I paid. It doesn't seem fair that my reservation was canceled, and then I have to pay extra money for another rental car. It is your responsibility to find a solution for me and maintain the same price as my original reservation. Please help me with this issue. What I'm asking for is to keep the same price as my initial reservation since it was you who canceled it, leaving me without any available assistance other than the option to rent a different car for our family trip with children. I await your response, and we need to be more honest in this situation by upholding our policies and booking rights. Thank you very much!

I am having trouble booking cars due to a chargeback last year. The chargeback occurred because the host failed to provide me with a car. The host's automated responses to my texts made it difficult to communicate. I spent over an hour searching for the car in the airport parking garage with no assistance from the host. I believe I (the guest) was the one wronged in this situation. I have a solid credit score of over [redacted] and am requesting a prompt resolution to this matter. Thank you for your attention.

I was charged a gas fee even though I refilled the tank before returning the car. When I picked up the car, it was not full, so I filled it to the same level. If the expectation is to return the car with the same amount of gas as when picked up, then the tank should be full. Being charged extra due to a discrepancy between my fill-up and the host's estimate is not fair practice.

I've been trying to contact Turo for a week now, attempting to speak with a live representative without success. They keep directing me to chat support through some links they send. I rented a car from a host and noticed damage to the plastic case around the side passenger mirror when I picked it up. I took photos and informed the host before taking the car. While using the car, the plastic case fell off completely. Turo is asking me to pay for a new mirror for the host, but I believe I am not responsible as the damage was pre-existing when I got the car.

I would like to know how to contact a representative regarding a recent issue during my Turo trip. The host tried to charge me $70 for gas despite me giving $25 cash for fuel due to time constraints. After I informed the host and they agreed to the $25, I was surprised to receive a $60 gas fee and a $10 service fee later. When I returned the vehicle, the gas level was at about 3/4, not empty. Feeling the $70 charge was excessive, I disputed it. The host then threatened to report me for smoking, which I did not do. The car had a smoke smell and burn holes in the seats when I picked it up, which I documented. The host's messages show their dishonesty and retaliation for my dispute. I have a positive history with Turo and always maintained a good reputation. I wish to appeal the account closure and $[redacted] charge as I have never smoked in any Turo car.

I, J.F. Wesley Jr., once rented a car through Turo while at a drug treatment facility. I visited family and later relapsed emotionally on April 15, even though the rental was meant to be returned on April 16. During my drug use period, I lost track of the car in a park. After struggling and seeking help at the VA hospital, I am now committed to addressing this issue as I am in a better state of mind. I am looking for information on the [redacted] Chrysler I rented, including the vin# and plate number. I have involved the Phoenix police, who advised me to report the situation. I acknowledge my past mistakes and am reaching out to Turo to make amends and resolve this. For further assistance, please contact me at [redacted] Thank you for your understanding.

I rented a car for a family funeral trip. Upon returning the car, there were issues with the meeting location and time, almost causing me to miss my flight. The host later found a vape pen in the car that belonged to my brother. Despite the host offering not to report this to Turo if I paid them directly, I declined as there was no smoking involved. Furthermore, the host tried to charge me for an alleged gas shortage, even though I had prepaid for refueling. I strongly dispute these charges and the way the situation was handled.

I am very disappointed with the service I received from the host on my recent car rental. The AC barely worked, causing my 3-year-old son to be drenched in sweat and crying. This ruined our plans, and I had to return him to his mother's house, missing out on quality time with him over the weekend. Despite the host's promise to address the issue, he now wants to charge me extra money. I believe I am owed a partial refund as I was not informed about the faulty AC, which is unacceptable in the Florida heat where heat strokes are a real concern. Additionally, the host is falsely claiming damage to the vehicle and trying to charge me for it despite me having it cleaned before returning it. This behavior is dishonest and I will escalate this matter to the authorities if it is not resolved satisfactorily. I do not owe any late fees; in fact, the host owes me money for this unpleasant experience. Best regards, A. Tarr