Turbo tax won’t refund you after not using their service.

GetHuman5951583's customer service issue with TurboTax from April 2021

Help with my TurboTax issue
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The issue in GetHuman5951583's own words
Get a refund for services that were not used. ... I paid $** to process my state return but I decided to mail it in because it was rejected by irs. *Order number:*TTDCRTA**********Order date: April *, *****Charge: $***Payment method: *Visa ****
It’s a pandemic. Most people like myself do not have $** to throw away. And turbo tax should change their policy if a service was purchased but could not be used.
I wanted my refund but it was denied.
Being new I expected a refund for a service I was unable to use. They should be held to a higher standard and refuse to issue a refund to a new customer as they are big corporation. And $** means nothing to them.
Spoke to customer service. And again was told they will not refund me. How incredibly unprofessional.
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How Do I File My Taxes with Turbotax?Will My Stimulus Check Be Put on My Turbo Tax Card?How Do I Find My Checking Account and Routing Number with Turbotax?
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TurboTax

Turbo tax
Customer service issue
Reported by GetHuman5951583
Apr 12th, 2021 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 23288 others
0 customers following this

Timeline

GetHuman5951583 started working on this issue
Apr 12th 5:27pm

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