Running Turbotax Premier Desktop ****.*Windows crashed & had to reload system.**Problem...

GetHuman5870737's Account access issue with TurboTax from March 2021

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5870737's own words
Running Turbotax Premier Desktop ****.*Windows crashed & had to reload system.**Problem is that I had purchased a second state.*Order *TTDCRTA******** (*********)*I still have the email available, but when I view downloads as instructed, it requires a login which I do not have, since I am working from desktop software. **I found the install file that I thought it had downloaded for this originally, but that only gives me my free state (Maine) and not the purchased state (Massachusetts). *I do not want to pay another $** to get something for which I have already paid. I need Turbotax to immediately send me the state software to install the purchased Massachusetts software. *****@***.com

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TurboTax

Account access issue
Reported by GetHuman5870737
Mar 21st, 2021 - a month ago
Not resolved
Seen by 1 customer so far
Similar issue to 19167 others
0 customers following this

Timeline

GetHuman5870737 started working on this issue
Mar 21st 3:20pm