Turbo Tax filed my return (for the full amount due) before I was able to separate out b...

GetHuman-erikhel's customer service issue with Turbo Tax from July 2020

Help with my Turbo Tax issue
The issue in GetHuman-erikhel's own words
Turbo Tax filed my return (for the full amount due) before I was able to separate out between the amount I wanted to pay with filing and the amount I wanted to set up on an IRS payment plan. **I would like to make sure the correct amount is debited from my account and that the remaining amount is allocated to be paid with an IRS payment plan.

GetHuman-erikhel did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-erikhel fixed the problem
I had to call my bank, tell them to not accept the direct debit, then go to irs.gov*directpaymemts to initiate the correct payment. Then went to irs.gov to set up a payment plan for remaining balance. To get this information I had to wait on the phone for over an hour to speak with IRS. Also had to wait for an hour to talk to Turbo Tax.
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Turbo Tax

Customer service issue
Reported by GetHuman-erikhel
Jul 14th, 2020 - 2 months ago
Fixed
GetHuman-erikhel shared how to fix
Seen by 12 customers so far
Similar issue to 20893 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-erikhel started working on this issue
Jul 14th 5:02pm
GetHuman-erikhel indicated the issue is not fixed yet.
Jul 14th 9:31pm
GetHuman-erikhel indicated the issue is not fixed yet.
Jul 14th 9:40pm
GetHuman-erikhel confirmed the issue is fixed. Hooray!
Jul 14th 9:41pm

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