I have been having trouble signing in to my account. Started work on my taxes and stopp...

GetHuman2646881's Can't Access Account issue with Turbo Tax from March 2019

12 views | 53231 similar | 0 following
Help with my Turbo Tax issue

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Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2646881's own words
I'm trying to get back on my turbo tax online account to finish my taxes that I had started two days ago. ... I have been having trouble signing in to my account. Started work on my taxes and stopped. Now I can't get back in using my ID and password I used two days ago.
It's frustrating because I used the same ID number and password I used two days ago. Previous to this day, I kept getting locked out of my account. My blood pressure keeps going up because of my inability to get my taxes done, I have NEVER had this problem in previous years.
I have been a customer for at least * years and my wife has been a customer for longer than that.
Yes. I keep trying to get the code you can send me, but the email and phone number that you post for me to get this info are not mine. And when I do get the code and try it, I get locked out for trying too many times.
How GetHuman2646881 fixed the problem

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Turbo Tax

turbo tax online
Can't Access Account issue
Reported by GetHuman2646881
Mar 31st, 2019 - 4 years ago
Seen by 12 customers so far
Similar issue to 53231 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman2646881 started working on this issue
Mar 31st, 2019 1:03pm
GetHuman2646881 confirmed the issue is fixed. Hooray!
Mar 31st, 2019 6:19pm