I cancelled my first TurboTax prepaid card before my refund was scheduled to be put on...

GetHuman-burksdi's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-burksdi's own words
I cancelled my first TurboTax prepaid card before my refund was scheduled to be put on card because I called TurboTax to see where was my card and they advised me that the card was sent out and that the card was activated without me activating it. So I cancelled card and asked for another one to be sent out, they advised me on phone that card was gonna be deactivated and they also sent me a email saying that card account was deactivated but when I finally did receive my new card and I activated it, it showed the first card and the transactions showing the card was never cancelled and that my refund was still placed on card, so that meaning whoever took the first card issued out that spent my tax return. So I need to see if you guys can help me with this problem because it was never my fault for my tax refund being taking if the card was supposed to be cancelled.

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Turbo Tax

Customer service issue
Reported by GetHuman-burksdi
Mar 18th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 49161 others
0 customers following this
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Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman-burksdi started working on this issue
Mar 18th, 2019 12:32pm