I had an aol account and been doing taxes throu u for years. I can no longer access tha...

GetHuman1971823's customer service issue with Turbo Tax from January 2019

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The issue in GetHuman1971823's own words
I had an aol account and been doing taxes throu u for years. I can no longer access that account because I don’t remember my password, and cannot reset it because I have a new phone number. I’m sure you have been in touch because of your continuance of keeping me in the loop. Tax Tim is almost here and hope to talk to someone with my new information and switch it over. Thank u in advance . I’m available after two everyday. Hope to hear soon . Geraldine Suttie
GetHuman1971823 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman1971823
Jan 15th, 2019 - 9 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 6 customers so far
Similar issue to 19731 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman1971823 started working on this issue
Jan 15th 9:02pm
GetHuman1971823 confirmed the issue is fixed. Hooray!
Jan 19th 3:26am