I efiled my tax returns on Oct. **, ****. I received pin*'s for both my husband and I...

GetHuman-cnladd's customer service issue with Turbo Tax from October 2018

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The issue in GetHuman-cnladd's own words
efile Federal return ... I efiled my tax returns on Oct. **, ****. I received pin*'s for both my husband and I. Had to enter our driver licenses to confirm signatures. Today I am showing that there is no record of my efile. How do I resolve?
This was frustrating because I had to mail our Fed taxes in the next morning Oct. **th, ****, since I could not get confirmation of our efile
Some type of verification that I did efile on Oct. **, ****, but some glitch happened.
Since ****
I have tried calling Turbo Tax to speak to a live person. I tried calling the IRS to speak to a human for advice on whether I should mail my taxes...and ask what would happen if they did receive both an efile and a hard copy. I was not successful at either.
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Turbo Tax

Turbo Tax Premiere ****
Customer service issue
Reported by GetHuman-cnladd
Oct 16th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 15117 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-cnladd started working on this issue
Oct 16th, 2018 6:29pm
GetHuman-cnladd indicated the issue is not fixed yet.
Oct 17th, 2018 6:37pm
GetHuman-cnladd indicated the issue is not fixed yet.
Oct 17th, 2018 6:39pm
GetHuman-cnladd indicated the issue is not fixed yet.
Oct 17th, 2018 6:40pm
GetHuman-cnladd indicated the issue is not fixed yet.
Oct 17th, 2018 6:40pm
GetHuman-cnladd indicated the issue is not fixed yet.
Oct 17th, 2018 6:45pm