I live in Qatar. I was just doing my taxes and when I finished, it said I am not eligi...

GetHuman763076's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman763076's own words
I live in Qatar. I was just doing my taxes and when I finished, it said I am not eligible to e-file because I have fields with a zero value. All of my numbers for salary are the same as last year. And one of the fields is that I have a zero balance in Line ** - Total Income. Where did I make mistakes and how do I fix them?
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Turbo Tax

Customer service issue
Reported by GetHuman763076
Jun 8th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
Similar issue to 73 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman763076 started working on this issue
Jun 8th 2:18pm