Turbo tax rejected my efile because my “AGI” or something wasn’t the same as last year...

GetHuman723559's customer service issue with Turbo Tax from May 2018

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The issue and preferred resolution, in GetHuman723559's own words:
Turbo tax rejected my efile because my “AGI” or something wasn’t the same as last year. I filed with a bookkeeping service last year and not TurboTax so maybe that’s the reason why it isn’t working? I just need a little guidance on fini****ng it up. Thank you!
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Turbo Tax

Customer service issue
Reported by GetHuman723559
May 27th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 6 customers so far
Similar issue to 34 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman723559 started working on this issue
May 27th 9:16pm