I was charged for State Tax filing but did not file my state taxes

GetHuman608163's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman608163's own words:
I was charged for State Tax filing but did not file my state taxes
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Turbo Tax

Turbo Tax online
Customer service issue
Reported by GetHuman608163
Apr 18th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 11161 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman608163 started working on this issue
Apr 18th 4:14pm