I was told it was free but I’m charged $**.**

GetHuman604231's customer service issue with Turbo Tax from April 2018

Help with my Turbo Tax issue
Before contacting them, items GetHuman604231 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue and preferred resolution, in GetHuman604231's own words:
I was trying to do something, and ran into a problem.
I was told it was free but I’m charged $**.**
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
Help with my Turbo Tax issue
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Turbo Tax

TurboTax premier
Customer service issue
Reported by GetHuman604231
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 11266 others
0 customers following this
Timeline
GetHuman604231 started working on this issue
Apr 17th 5:04pm
GetHuman604231 indicated the issue is not fixed yet.
Apr 17th 5:38pm