I just accepted a booking that I meant to declined because the guest is asking for a un...

GetHuman5062557's Change a Reservation issue with TripAdvisor from July 2020

Help with my TripAdvisor issue
The issue in GetHuman5062557's own words
I just accepted a booking that I meant to declined because the guest is asking for a unit located on the * or *th floor. I don’t want our guest to be unhappy with our unit that is on the second floor. So I tried to cancel and is charging ME $*** for cancellation. What is that? I just accepted so I went back in to delete or canceled the booking to keep our guest happy. Please help! Booking is not until October **th**Best regards*Paula D

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TripAdvisor

Change a Reservation issue
Reported by GetHuman5062557
Jul 14th, 2020 - 2 months ago
Fixed
Seen by 13 customers so far
Similar issue to 946 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account

Timeline

GetHuman5062557 started working on this issue
Jul 14th 3:16am
GetHuman5062557 confirmed the issue is fixed. Hooray!
Jul 16th 7:22am

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