I just accepted a booking that I meant to declined because the guest is asking for a un...

GetHuman5062557's Change a Reservation issue with TripAdvisor from July 2020

Help with my TripAdvisor issue
The issue in GetHuman5062557's own words
I just accepted a booking that I meant to declined because the guest is asking for a unit located on the * or *th floor. I don’t want our guest to be unhappy with our unit that is on the second floor. So I tried to cancel and is charging ME $*** for cancellation. What is that? I just accepted so I went back in to delete or canceled the booking to keep our guest happy. Please help! Booking is not until October **th**Best regards*Paula D

GetHuman5062557 did not yet indicate what TripAdvisor should do to make this right.

How GetHuman5062557 fixed the problem

We are waiting for GetHuman5062557 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TripAdvisor customer problems.
How Do I Update My Listing or Business Details on Tripadvisor?How Do I Get Tripadvisor to Refund a Charge?
Do you have a customer issue as well?
We can help you get TripAdvisor's attention and get better help faster. Tap below to get started.
Having TripAdvisor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Change a Reservation issue
Reported by GetHuman5062557
Jul 14th, 2020 - 2 months ago
Seen by 13 customers so far
Similar issue to 946 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account


GetHuman5062557 started working on this issue
Jul 14th 3:16am
GetHuman5062557 confirmed the issue is fixed. Hooray!
Jul 16th 7:22am

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians