I booked with oasis beach hotel. They messaged me that they overbooked. They said that...

GetHuman-prankmon's customer service issue with TripAdvisor from October 2018

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The issue in GetHuman-prankmon's own words
I booked with oasis beach hotel. They messaged me that they overbooked. They said that they cannot cancel and I would have to cancel from my end and doing that would not get my money back. They have no room for me. I asked if I could help them cancel from their site. I also asked for cash back. They said if I came on their property they would call the police and they said they are canceling trip advisor. I have all the emails and hopefully you can read them. Booking number is*Br********-*. I booked this back in July and have been in touch so they knew we were coming. Please help*Kathryn Gunn
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TripAdvisor

Customer service issue
Reported by GetHuman-prankmon
Oct 19th, 2018 - a mon ago
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GetHuman-prankmon started working on this issue
Oct 19th 5:13pm