Wrong Travel date on voucher

GetHuman926986's customer service issue with TripAdvisor from July 2018

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The issue in GetHuman926986's own words
Change date on voucher ... Booked a cruise excursion. Aviator reference number BR-*********. Voucher says travel date *******. That’s the day the cruise leaves. The actual date we will be in Cozumel is ******. It asked for both during booking if I’m not mistaken but I don’t want an issue when we get there on ***. Tried to modify myself but site says no booking with my email or reference number. Please assist.
Tried to change on my own via the link that says change booking. It says my email and reference number were not found.
Change Travel date to ****** as this is the actual date we will be docked in Cozumel. It now shows the date the cruise leaves ****.
New
Tried to change on the link on aviator.
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TripAdvisor

Mr. Sanchos all day pass
Customer service issue
Reported by GetHuman926986
Jul 29th, 2018 - 10 mons ago
I have an issue with TripAdvisor too
Fixed
Seen by 9 customers so far
Similar issue to 444 others
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman926986 started working on this issue
Jul 29th, 2018 1:09am
GetHuman926986 indicated the issue is not fixed yet.
Jul 29th, 2018 2:14am
GetHuman926986 indicated the issue is not fixed yet.
Jul 29th, 2018 2:15am
GetHuman926986 indicated the issue is not fixed yet.
Jul 30th, 2018 2:14am