Booked Luxury Paris Day trip through TA with notice that cancellation policy before * d...

GetHuman-grammygr's customer service issue with TripAdvisor from June 2018

2 views
 | 
610 similar
 | 
0 following
Help with my TripAdvisor issue
First: share to improve GetHuman-grammygr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-grammygr's next move: talk to TripAdvisor when they open.
TripAdvisor's call center is closed now. We will send GetHuman-grammygr a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-grammygr may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman-grammygr's own words
Booked Luxury Paris Day trip through TA with notice that cancellation policy before * days in advance was *** % refundable.! Date ********Viator, when i cancelled the trip on ****** (more than one month prior to ******* departure) i would lose my entire fee of ****.**. My granddaughter and i were extending our stay in Paris to one week and i even suggested apply funds to other tours. They stated their policy was not to refund. But I booked through you. I am very disappointed in Viator and hopefully not you. I have booked much of this trip through your site. I want a cancellation and a refund just as your site said
GetHuman-grammygr did not yet indicate what TripAdvisor should do to make this right.
I have an issue with TripAdvisor too
How GetHuman-grammygr fixed the problem
We are waiting for GetHuman-grammygr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TripAdvisor's attention and get better help faster. Tap below to get started.
Having TripAdvisor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-grammygr fixes it.
This email address isn't valid

TripAdvisor

Customer service issue
Reported by GetHuman-grammygr
Jun 7th, 2018 - a yr ago
I have an issue with TripAdvisor too
Not resolved
Seen by 2 customers so far
Similar issue to 610 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-grammygr started working on this issue
Jun 7th, 2018 9:47pm